Interesting experience flying AA.

[Himeno]

Slightly OT but can anyone confirm whether you still get free luggage if OWE on an economy basic fare. They may have changed the rules recently. Thanks

I had an S class ORH-JFK-DCA last week. Baggage allowance on ticket said no baggage.
No questions from AA agent when checking bags.

 

[serfty]

I had an S class ORH-JFK-DCA last week. Baggage allowance on ticket said no baggage.
No questions from AA agent when checking bags.

My experience is the tickets rarely indicate any free baggage, but with my Emerald in the booking it has not been a problem the few times I have checked luggage.

 

[Blackadder]

The Doug Parker led AA took the tools away from the staff on the ground. They MUST follow what the computer says. Staff no longer have any discretion to help.

Not so in my experience with AA staff in HNL.
My partner went to return the hire car, so I said I will go check in her bag with mine, forgetting one bag additional free is OWS and above only, so US$200 later that was paid and checked in.
Explaining this to my partner while she was on her way back form the rental drop off, she managed to get hold of someone and explaining the situation, they said they would go and check if the bags had been loaded , and if they hadn't could bring one up, cancel the check in and check it in under her name.
After about 15-20 mins the gentleman returned with one of the bags, cancelled the check in and rechecked the bag in her name and on the spot organised the refund of the US$200 back onto the card I had paid with.

 

[TomVexille]

Not so in my experience with AA staff in HNL.
My partner went to return the hire car, so I said I will go check in her bag with mine, forgetting one bag additional free is OWS and above only, so US$200 later that was paid and checked in.
Explaining this to my partner while she was on her way back form the rental drop off, she managed to get hold of someone and explaining the situation, they said they would go and check if the bags had been loaded , and if they hadn't could bring one up, cancel the check in and check it in under her name.
After about 15-20 mins the gentleman returned with one of the bags, cancelled the check in and rechecked the bag in her name and on the spot organised the refund of the US$200 back onto the card I had paid with.

That's within the rules, so not an accommodation.

 

[exceladdict]

That's within the rules, so not an accommodation.

Yeah I was thinking that, as a partner on the same booking she should have had a free bag too.

 

[Blackadder]

Yeah I was thinking that, as a partner on the same booking she should have had a free bag too.

Yes she had the free bag, if she checked it in no problem.
However because I did mine and hers together, it triggered the excess bag fee.