Is it me or is this not fair re change of fights?

[MJW]

I booked a FASA from LHR to SIN in March, and have a flight from ARN to meet this flight booked (the later just a cheap BA economy hop across). The original booking had the flight leaving London at 10.35pm, but its been pulled forward, which now means my BA flight is too tight to fly. As these thing go, to save cash I booked a cheapie on BA which will now cost me over $100 to reticket to meet the earlier QF flight.

Called Qantas, who were happy to request a shift from QF2 to QF10 to give me the time to meet the flight without changing the BA booking. I've just been told it was rejected, a flat no due to flight being full. Just logged on and there are still seats for sale...its in F. BA won't waive their conditions so in my mind I'm the one who has to fork out the cash due to QF moving the booking. Anyone had this issue, and if so anything I can do about it? The most helpful thing the QF person told me was claim the difference on insurance.

As a WP who spends far too much money and time with QF (for context if WP1 had been on month either way last year I'd be one - and I've requalified as WP in 2.5 months this status year) this is really irking me. Any advice?

 

[kempvet]

I share your frustrations, especially if you are platinum (which I will be in a few days), but will have to wait to see what the experienced posters suggest about this one.

 

[simongr]

You booked a cheap inflexible ticket on a carrier other than QF and you think QF should somehow accommodate you in a higher cabin? Is that the jist of it?

 

[Blackadder]

Schedules are subject to change for a variety of reasons, other than paying the difference between J and F the CSA has the best advice in claiming the money back.

 

[markis10]

Have you tried changing the JASA to a FASA online ?????? You might get a pleasant surprise.

 

[Princess Fiona]

Same thing has happened to me before due to a schedule change ( not JASA but a paid J ticket)
Found it cheaper to book another BA ticket than change the original 50 GBP fare.
Didn't even occur to me to contact QF as I knew when booking the cheap BA fare that making the flight was subject to a lot of variables and I did have the option at the time of booking to pay 250 GBP for a fully flexible ticket.
YMMV

 

[moa999]

Assume there is not a later flight that you could ask BA to shift you to (given seemingly they were the ones with a schedule change)

 

[munitalP]

BA are not the only airline to fly from Arlanda. SAS, LH, BA to mention a few. Why not book another flight on another carrier? It's frustrating, but why blame Qantas because you want to change and they can't accomodate. A little bit of a DYKWIA syndrome and throwing ones toys out of the cot perhaps?

Why don't you have a rant at BA rather than QF and you might be able to get a credit or flight change.

 

[mannej]

Saving cash by buying two separate bookings? That's the risk isn't it?

 

[MJW]

You booked a cheap inflexible ticket on a carrier other than QF and you think QF should somehow accommodate you in a higher cabin? Is that the jist of it?

No not at all!

Im booked in F on Qantas of a flight THEY moved forward which now means my cheapie flight needs to be changed - which leaves me directly out of pocket as Qantas won't move me to a flight that leaves an hour later...and who say is full but isn't. My gripe is QF have changed the flight and I'm the one who has to shell out as a result. Sure the connection is reasonably tight but if I book a flight on such a well-trod route I expect it to remain unchanged, or for some flex from QF at the very least.

 

[mannej]

You said you booked a J seat?

 

[MJW]

BA are not the only airline to fly from Arlanda. SAS, LH, BA to mention a few. Why not book another flight on another carrier? It's frustrating, but why blame Qantas because you want to change and they can't accomodate. A little bit of a DYKWIA syndrome and throwing ones toys out of the cot perhaps?

Why don't you have a rant at BA rather than QF and you might be able to get a credit or flight change.

QF changed the flight which has made the BA booking impossible - my issue is QF have flatly refused to move me from QF2 to QF 10 (same route, one hour later) so I have to pick up the tab from THEIR flight change. I don't think its unreasonable to be miffed they won't put me on the later flight so I can keep my original itinerary when THEY changed the flight by bringing it forward. No DYKWHIA here I think?? My point re status was more that I do send a LOT of cash so a one hour flight shift when there ARE seats available seems reasonable for a loyal customer - esp when this all boils down to them changing my original booking?

 

[Princess Fiona]

I would ring back and try another agent on the Platinum desk.
Confusion on thread due to the term " JASA" when it was in fact a "FASA"

 

[JetLagged]

I don't know if I am being thick in the head this afternoon or not.

You say you bought a JASA - an any seat award in J (i.e. Business). In your 2nd posting (ever) you mention now that you have a booking on the other (or same) flight in F - First class. Did you simply accidentally type J instead of F?

The fact that Qantas moved the timing of a flight is well within their rights - see the T&C of your ticket. Given that Qantas has changed the operational time of the flight well in advance, it is not their responsibility to compensate you for your choice to buy an a el cheapo inflexible ticket on BA.

Hmm - fogginess cleared up - not this end - thank heavens for that!

Maybe someone who is in the know better than I can advise whether FASA are restricted in case full fare paying customers want to buy seats - or whether FASA sare simply another revenue seat and hence no difference?

 

[amaroo]

I have some sympathy for the OP....but, as others have posted different bookings just results in you taking and therefore, wearing the risks. I avoid different PNR's wherever possible, I've learnt the hard way - as I suspect most people have

If it was me I'd cough up the extra coin & focus on the opportunity for recuperating the additional spend in the Flounge & on board.....lovely time in F

 

[MJW]

I would ring back and try another agent on the Platinum desk.
Confusion on thread due to the term " JASA" when it was in fact a "FASA"

Apologies -quite right, my bad! Another call is indeed in order I think...thanks.

 

[Austman]

FASAs can be booked in First or First Saver. The later is a lot cheaper and has more restrictons. None the less, you'd think that Qantas would be helpful here.

 

[Austman]

First Savers seem to exist on QF10 for March 7, 12, 19, 20, 21 only. I guess you are not travelling on one of these dates?

 

[AnonymousCoward]

No not at all! Im booked in F on Qantas of a flight THEY moved forward which now means my cheapie flight needs to be changed - which leaves me directly out of pocket as Qantas won't move me to a flight that leaves an hour later...and who say is full but isn't. My gripe is QF have changed the flight and I'm the one who has to shell out as a result. Sure the connection is reasonably tight but if I book a flight on such a well-trod route I expect it to remain unchanged, or for some flex from QF at the very least.

You booked an FASA I'm assuming (not a JASA as you stated in your original post - I think that's why there is some confusion around whether you're asking to be accomodated in a higher class cabin).I suppose, if this were a paid fare, QF would refund you, or rebook you (space permitting) on a more suitable flight. The wrinkle here is that you don't want a refund - you want to be rebooked on a more suitable flight where QF yield management isn't inclined to open up another award seat. If there's plenty of availability in F on QF10, you could keep asking up until the flight - they might release the seat later. Otherwise, I suppose that's the risk of booking two separate tickets, and what travel insurance is for...

 

[AnonymousCoward]

FASAs can be booked in First or First Saver. The later is a lot cheaper and has more restrictons. None the less, you'd think that Qantas would be helpful here.

FASAs can book into P, A or F (Classic Award, Saver or First). I'm assuming OP booked into P, which is why there is an issue switching to QF10 (no P availability)