Just thought I'd provide another data point on upgrades using the 8 included upgrade coupons that come with LATAM Black status. My partner and I were flying from Brazil to Montreal with LATAM, connecting in São Paulo and JFK. Requested upgrades on the flight to São Paulo and the flight from São Paulo to JFK. The flight to São Paulo didn't clear as there were only 3 seats available, 2 of which were snagged presumably by someone using the instant upgrade process (it was a $29 USD instant upgrade per person) and a LATAM Black Signature member with a LATAM credit card (i.e. the highest upgrade priority in the program). No big deal for me since we're talking about a Euro business on a 1 hour flight up to São Paulo, so really nothing to write home about. Certainly not worth the $29 upgrade fee either!
However, for the flight to JFK, it was down to the wire whether we would get upgraded. LATAM was showing we were #2 and #3 in line for upgrades with 3 business class seats available until the very end. Ultimately we both did get upgraded:
Business class on this sector was significantly better with seats in the now industry standard 1-2-1 configuration (no doubt because São Paulo to New York is a highly competitive business route with the likes of AA, Delta and United all offering service there):
One added benefit of the upgrade was we had access to the new Delta One business class lounge that recently opened in JFK (since we were connecting from that LATAM business flight). The lounge looks very nice, certainly on part with United's Polaris lounge and dare I say it the Qantas First lounge (easily one of the best domestic First class lounges offered by Qantas):
So overall, I would say yes it was worth it for me to have spent the $80 USD on the status match. For that small price I got the following benefits:
- Upgrades for myself and my partner on two long haul international flights (MEL > SCL and GRU > JFK)
- Upgrades for myself and partner on one regional flight in South America to Premium Economy (GRU > FLN)
- Access to the excellent LATAM lounges at SCL and GRU
- Premium seat selection on JFK > YUL, SCL > GRU and PFB > GRU
- Extra checked baggage allowance for MEL > FLN route
I was pleased by how the upgrade process works as it seems that yes if you do have sufficiently high status you do get upgrades using those coupons and they happen quite frequently. Contrast that with the likes of United, where even if you are Global Services that may not be enough to secure an upgrade using your coupons simply because there are way too many elites vying for the limited amount of upgrade space. Going forward I am tempted to actually earn LATAM Black status (yes there are inexpensive ways to do so if you do your homework)
-RooFlyer88