Is jetstar really that bad?

[arraitch]

That is an interesting question. I am trying to find out what would happen to *Class pax if the service to SIN was cancelled on the day. Would they upgrade those clients to a J on a QF service, transfer them to a Y or Y+ seat on QF or would they just say, 'Thanks for coming but these things happen, so deal with it..'

Has anyone had any experience with being on a *class cancelled JQ flight ?

Cheers
Mox

As it happens, yes we have! We were booked to fly *Class MEL-SIN on JQ7 on Sunday 13th March. I received an SMS late Saturday evening to advise that our flight had been cancelled. When I eventually reached the call centre, we had two options: cancellation with refund, or rebooking on another flight. No offers of assistance with accommodation, no out-of-pocket expenses, zip, zero, zilch. We paid for another night at the Hilton Melbourne Airport, took another booking on the following day and remain grateful that we have travel insurance. Whether our insurance company makes a claim with Jetstar is, happily, a matter for them to worry about.

The flight, BTW, was much better than we anticipated. No, it ain't QF J Class on an A380, but the $ differ, rather. The (Singaporean, we think) crew were friendly and keen if not always polished and didn't stint on either F or B. Row 1 meant that we didn't have anyone in our face and were first off the aircraft. For a sale fare of ~$500 each, we thought it damn good value for 120 SCs!

 

[BVT]

That’s worrying, though you’d be given original routing credit for the SC’s surely? As for the compensation from JQ, I’d not be happy with vouchers… :-|

Sam, JQ would not have a bar of the SC issue. Their response is that it is a QFF matter. In their view the compensation offered was generous; I tend to agree. I got transported from MEL to SYD and some SC.

I am cranky about missing the Flounging experience.

 

[Mox_Fulder]

When I eventually reached the call centre, we had two options: cancellation with refund, or rebooking on another flight. No offers of assistance with accommodation, no out-of-pocket expenses, zip, zero, zilch. We paid for another night at the Hilton Melbourne Airport, took another booking on the following day and remain grateful that we have travel insurance. Whether our insurance company makes a claim with Jetstar is, happily, a matter for them to worry about.

Thanks for that info. Certainly helpful. Probably need to come up with a PLAN B to deal with any contingencies with JQ.

I have flown *Class a few times when they flew SYD-KUL a few years back and I too found the service quite acceptable along with the price and SCs earned. It was just a pity that route was never a money spinner for them and had it canned with the GFC started.

Cheers
Mox