Is Qantas breaching TPA?

[Dave Noble]

I've learnt something from this though - I didn't know you could avoid the Qantas surcharge by paying with a Debit Mastercard (I knew you could with Tiger) and I didn't know you could avoid the Virgin surcharge by paying by electronic funds transfer - neither of these options are obvious when booking tickets on their respective websites.

When you get to payment page, just look at the payment selection and choose the appropriate payment method ; it is fairly clear

Dave

 

[markis10]

I do wish QF would put in place a direct deposit system like JQ, which unlike anything else with JQ IT works well.

 

[oz_mark]

I haven't seen that in any restaurants. In fact, I haven't seen a surcharge in manny restaurants in Melbourne at all, of any type! Would you care to name a few?

Assuming that is the case, that's a major flaw in the TPA!

From the ACCC (see Component pricing and restaurants, cafes and hotels for the full answers)

I apply a 10 per cent surcharge to all meals and drinks sold on Sundays and make customers aware of this with information provided on the bottom of each menu in large, bold print. Is that enough to comply with the new requirements?

No. Section 53C of the Trade Practices Act requires that where you make a representation about a part of the price a consumer will pay for a product or service, you must also show, at least as prominently, the single (total) price they will pay (to the extent that can be calculated).

I apply a surcharge of $5 per person on public holidays, regardless of what they order. How do I include that in the single price?

In this case, the surcharge is not a quantifiable component of the single price and therefore it cannot be included in the single price. [...more...]

If you apply this to the Qantas surcharge of $7.70 per booking, rather than a percentage, the second case is likely to be the one that applies.

 

[Dave Noble]

From the ACCC (see Component pricing and restaurants, cafes and hotels for the full answers)


If you apply this to the Qantas surcharge of $7.70 per booking, rather than a percentage, the second case is likely to be the one that applies.

There is also a difference in that the surcharge only applies to form of payment; it is not a surcharge regardless of payment type. Qantas does not have, for example, a $10 surcharge for a flight purchased on a bank holiday

 

[oz_mark]

There is also a difference in that the surcharge only applies to form of payment; it is not a surcharge regardless of payment type. Qantas does not have, for example, a $10 surcharge for a flight purchased on a bank holiday

That is not the point. The point is that, given that Qantas have a flat rate surcharge, it is not possible to include the amount in a single price representation for each sector. Even if Qantas did not provide an option, they would not have to include the surcharge in the single price representations for the sectors.