Is the problem with Qantas due to its Management ?

[bossreggie]

Also, with T-T I have found the NZ based Jetconnect personnel who operate the flights tend to be a much more customer appreciative lot than those from QF mainline.

It may be a Kiwi thing.

+1 With you Serfty.

I will preface this by saying that I am originally from Shabangabang.

The "Jetconnect" crew defo seem to be more welcoming and interested than QF.I have also found Air New Zealand crew to be very welcoming and genuine.

I think this is a Kiwi thing. It's ALMOST a "small town" mentality in NZ. (This is a good thing BTW)

I notice it every time I return to NZ. I have an AUSSIE accent now and I always get asked if I am on holiday... where are you from.... etc etc. By contrast when my Kiwi friends visit me here in MEL.... Invariably they are not asked the same sort of things.

Having said all that. I PERSONALLY choose to fly QF whenever possible as... (to date)

I have NEVER had a terrible experience with them at all, in terms of customer service.

I chose to live in Australia so I will suport the local economy.

I have a confidence in QANTAS with regard to safety.

I am loyal by me very nature and I just happen to like QANTAS.

(Yes I do use capitals a LOT (see) in my posts..... It's a Shaun thing... So please just accept my little quirks!)

 

[docjames]

I wonder how many times they'll announce the 747 J changes before they actually MAKE the 747 J changes?

Hits the nail on the head.

Stop talking, start doing.

 

[thewinchester]

From a ground staff view there is a major issue with the airport management and upper management.

At the moment we are going through EBA discussions and QF are rejecting nearly every claim that we are putting to them. Some of them include:
3%-5% payrise - REJECTED
job security for the NGCI - REJECTED
end harrassment of staff when on sick leave - REJECTED
improve staff travel - REJECTED
improve access to leave - REJECTED (we have to bid for leave, and then in AUG we had to request out leave for MAR 2011 - FEB 2012), so over a year in advance we have to know what we are doing.
Increase Temp staff from 12mth contracts to 24mth contracts.

There are obviously more things, but don't have time at the moment. Not many happy ground staff at MEL at the moment.

Now this is what I don't get.

I understand that keeping staff and shareholders happy aren't always compatible outcomes, or at least some in upper management see it that way.

However - you can't keep customers happy if you don't keep the staff happy.

Happy staff means happy customers, happy customers mean more pax on seats more frequently, more pax on seats means more revenue, more revenue equals better shareholder returns & opportunities to invest back in the business - perpetuating the cycle of happiness, investment and profit.

While I don't know have specific knowledge of the issues QFCSA has mentioned, they seem reasonable issues for the workforce to bring forward.

My mind boggles sometimes.

 

[BVT]

A QF HR insider has told me that the problem with FA's is that the poor performers are mostly long term employees who have strong union support and it is very difficult (I suspect they mean expensive) to move them on.

I agree with the comments about JetConnect. QF Link FA's are great too.

 

[PineappleSkip]

And of course, soon you will be receiving your invitation to experience our Next Generation Check-in. We are really proud of this new way to fly, and we hope you love it too

Can't recall if I got the para or not; doubt anyone here would be invited. And from this geographic perspective I consider the alternatives and don't see any problem with QF at all.

I admit to having flown only two sectors with NZ since AN went absolutely belly up along with my GW diamond status and a lot of points (YOU B*****DS:evil. I found the experience ordinary to satisfactory, dragon presence on the first flight, marvelled at the fine airshow display on the second.

And I'm not bitter at all (YOU B*****DS:evil

Cheers skip

 

[samh004]

improve staff travel - REJECTED


There are obviously more things, but don't have time at the moment. Not many happy ground staff at MEL at the moment.

Obviously some of the things you’ve mentioned are big sticking points, but this one, considering a recent news article, seems like a hard sell, no offence

 

[BVT]

I didn't get the NGCI invittation

 

[TheInsider]

Just wanted to add a few more to the list specific to MEL.

The staff you see out the front 'hosting', this is ALL they do, MEL mgmt. don't want to train the staff in other areas at the moment. The majority of staff on economy 'bag drop' are permanently there until they get trained for 'international' (at the moment these staff have been on bag drop and ONLY bag drop for over 6mths).

But other CSA's can actually do all of this but the mgmt at MEL decide to not place other staff members in other areas, they prefer them to stay in the same areas over and over again. This has been brought up numerous times, but they just don't care or take any notice.

There is also a situation at the moment where some of the temporary staff memebers have had the opportunity to be come permanent, these staff had to go through another interview process (for the same job), they were told they would get notified by 2 weeks or so, and now it's been nearly 3.5 weeks and still have heard nothing.

Another thing, there are 'plans' to start another QF off-shoot (like Qantas Cabin Crew Australia or Team Jetstar) for ground staff.

Sort of off topic, but in relation to the EBA discussions, all unionised members at all ports are ready to 'stand united'.

 

[samh004]

For staff travel there are certain priorities for certain staff members, recently QF mgmt have decided to give themselves a higher onload priority, which means there can be less confirmed seats for the ground staff..
Now of course every section of QF have different levels and jobs so for the ground staff they are getting screwed, where as other areas are also getting the higher priorities.
Hope that part made sense!?

I understand, sounds a bit cheeky of them.

 

[Mal]

Qantas must not consider me a valuable enough customer because my email doesn't have the paragraph.

My email doesn't, but the web version of my email does ...

 

[bossreggie]

For staff travel there are certain priorities for certain staff members, recently QF mgmt have decided to give themselves a higher onload priority, which means there can be less confirmed seats for the ground staff..
Now of course every section of QF have different levels and jobs so for the ground staff they are getting screwed, where as other areas are also getting the higher priorities.
Hope that part made sense!?

I do not want to stir anything up here.... But.... Isn't that just business?? IME management tend to receive greater benefits than the "workers".

In my business... Management get a more up-market company vehicle. It's expected as you move up the ranks.

 

[TheInsider]

I do not want to stir anything up here.... But.... Isn't that just business?? IME management tend to receive greater benefits than the "workers".

In my business... Management get a more up-market company vehicle. It's expected as you move up the ranks.

Yes, but the way that they are doing it, they are making it harder and harder for us staff to actually use the benefit.

 

[samh004]

My email doesn't, but the web version of my email does ...

Interesting… is the web version a generic email (for any member), while the one sent to you a bit more personal (to a particular account as it were)? Seems like if that were the case everyone might be getting them soon. Several million new cards might cost a bit.

 

[jsd]

Interesting… is the web version a generic email (for any member), while the one sent to you a bit more personal (to a particular account as it were)? Seems like if that were the case everyone might be getting them soon. Several million new cards might cost a bit.

My web based version has the NGCI paragraph in it, seems a bit odd as I'm still a paid QPNB (But still within touching distance of PS)

However, Mum's web based version does not QFNB (Not even close to status)

 

[samh004]

My web based version has the NGCI paragraph in it, seems a bit odd as I'm still a paid QPNB (But still within touching distance of PS)

However, Mum's web based version does not QFNB (Not even close to status)

So you got an email but I didn’t! :shock:

 

[straitman]

So you got an email but I didn’t! :shock:

Sam,

The offer I made in post #3 still stands.

 

[samh004]

We have a spare copy of the email if anyone still needs one :!:

Sam,

The offer I made in post #3 still stands.

Haha, completely missed that.

I’m ever hopeful I’ll get it.

 

[tuppaware]

I wonder if you rang up and asked Qantas (when the NGCI cards come out) that you didnt get one, would they send one to you?

 

[wile_e]

Hits the nail on the head.

Stop talking, start doing.

At work, we call this sort of management "NATO" (No Action, Talk Only)

 

[UP4014]

From a ground staff view there is a major issue with the airport management and upper management.

At the moment we are going through EBA discussions and QF are rejecting nearly every claim that we are putting to them. Some of them include:
3%-5% payrise - REJECTED
job security for the NGCI - REJECTED
end harrassment of staff when on sick leave - REJECTED
improve staff travel - REJECTED
improve access to leave - REJECTED (we have to bid for leave, and then in AUG we had to request out leave for MAR 2011 - FEB 2012), so over a year in advance we have to know what we are doing.
Increase Temp staff from 12mth contracts to 24mth contracts.


There are obviously more things, but don't have time at the moment. Not many happy ground staff at MEL at the moment.

Hmm, seems to be the way all airlines like to do business with their staff, pity management and staff aren't "one".