Is there a walk-up Customer Service counter at QF HQ in Mascot?

[Charger73]

Paging @Mattg @serfty @jb747 etc to this one - thanks team.

 

[Batterytraveller]

An interesting question. When I worked for a major, listed energy retailer we didn’t have a walk up customer service desk but we did have a series of small meeting rooms in the lobby. Customers, the general public and small shareholders would walk up to reception fairly regularly and their where people in the corporate relations and customer service teams were trained in how to deal with all kinds of issues, from complaints, hardship issues and people turning up to pay their bills in cash.

When you have your name on the building you have to be preparers for people to turn up and try to talk to you. This worked very well in Melbourne but in Sydney we only has a few floors and some bright spark had put our name on a completely different building that we had nothing else to do with and people would turn up there as well.

I’m interested to know what Qantas do when people turn up because I can 100% guarantee they do.

 

[Kendall Roy]

I’m interested to know what Qantas do when people turn up because I can 100% guarantee they do.

Based on recent form, they'll probably point to the nearest Telstra Freephone and write 13 13 13 on a post-it note.

 

[offshore171]

I’m interested to know what Qantas do when people turn up because I can 100% guarantee they do.

Call the AFP to haul them off?

 

[dylarr]

Based on recent form, they'll probably point to the nearest Telstra Freephone and write 13 13 13 on a post-it note.

That’s a bit harsh, I’m sure they’d lend you a chair to use as well.

 

[jpp42]

Many years ago I would go to Qantas HQ (Mascot NSW) to eat in their ground floor cafe, as I was working at an industrial site nearby and there was nowhere else to get lunch except for one tradie's cafe, and sometimes you wanted something a bit better. (Mascot is now a totally different place!) While I can't recall what arrangements they had for the public who might appear - I seem to remember nothing other than a security guard to turf you out - I do remember that the cafe, which was open to the public, was full of Qantas employees discussing things that probably should have been kept confidential. If you were a competitor and interested in what new routes they were starting, etc, it would be a good place to become a regular!

 

[Franky]

Based on recent form, they'll probably point to the nearest Telstra Freephone and write 13 13 13 on a post-it note.

It's not really funny, but what else can you say? I've been on my AFF account for about 30 minutes, and it has literally been a series of stories from members who have suffered a range of upsets to their long held plans, for no apparent reason, and no apparent care from QF. It is really beyond a joke.

 

[Kendall Roy]

That’s a bit harsh, I’m sure they’d lend you a chair to use as well.

If SG and above.....

 

[AIRwin]

That’s a bit harsh, I’m sure they’d lend you a chair to use as well.

If the seat is not already overbooked...

 

[Mattg]

To answer the OP's question, no, there is nowhere to get customer service at the Mascot HQ. The front desk is just the reception for the building, they are not there to provide customer service and will probably ask you to leave.

 

[Charger73]

To answer the OP's question, no, there is nowhere to get customer service at the Mascot HQ. The front desk is just the reception for the building, they are not there to provide customer service and will probably ask you to leave.

Cheers Matt @Mattg

 

[sudoer]

If SG and above.....

T+80 min on hold the waiting seats open up for all members though.