Is this really true? What would you do?

[AustraliaPoochie]

Even on a linked PNR, 13:25 to 15:10, from SYD dom T3 to SYD int T1, is playing with fire so to speak.
Too short a connection, QF wont admit it, they will say its enough time, but if something goes wrong, the traveller is "screwed".
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Edit:
Oops, sorry, just noticed you mentioned you cancelled the CR booking.
Have you booked her still via SYD?
How short is the transfer time?
On her day of dep, if she has to transit MEL/SYD, get her to the airport as early as possible, and see if she can be put onto an earlier flight, the call centre that QF has contracted, unless you are WP/P1, the call center tends to be the overseas ones, but if she can get to the airport earlier, the actual QF airport staff might be able to put her onto an earlier dep flight, to make it enough time to transit MEL/SYD dom to int terminal.

 

[KSC]

Technically, the existing booking could be amended to add the paid return leg or add another reward sector (if it was available) and reticketed (for a change fee). But there are reports here of some QF call centres refusing to do this for existing CR flight booking…

They usually try to make you pay the one-way fare at a higher price. For some reason you get put on the call which uses cup and string so they have issues hearing, then you get put on hold, suddenly the string breaks and the cup gets disconnected. At that point your blood boils enough to do some serious high heat wok cooking.

However sometimes you get a gem on the phone and they go click, click done. AirbusNeo from the The Qantrix has learnt to decipher and get results from the clunker of a system they are forced to plug into. AirbusNeo mutters the mantra ‘there is no flights, just bundle of rights’.

Someone mentioned on another thread going to the airport to amend changes. I have never thought of that as an option. Great idea if you really need to get things done.

I hope QF ramp up the self service capabilities on the Qantas website and app in 2024. I’m not excepting everything at once just a slow roll out of more features and capabilities to self manage.

 

[SYD]

Someone mentioned on another thread going to the airport to amend changes. I have never thought of that as an option. Great idea if you really need to get things done.

It's a shame they closed the bricks and mortar QF shops some years ago. There was one just up the road from me....

 

[Flyfrequently]

Even on a linked PNR, 13:25 to 15:10, from SYD dom T3 to SYD int T1, is playing with fire so to speak.
Too short a connection, QF wont admit it, they will say its enough time, but if something goes wrong, the traveller is "screwed".

On one PNR, we have transit in SYD, arriving 12.25pm for departure at 4.10pm, this should be enough time to get from domestic to international @AustraliaPoochie ?

 

[tdimdad]

On one PNR, we have transit in SYD, arriving 12.25pm for departure at 4.10pm, this should be enough time to get from domestic to international @AustraliaPoochie ?

Yes, that 3:45 for the transfer is adequate. If your incoming is delayed, there are queues in the security check (T1) or other hiccups, it may be cutting tight or not enough but in normal conditions that leaves time also for a lounge visit.

 

[Flyfrequently]

.... but in normal conditions that leaves time also for a lounge visit.

Thanks, that is the plan @tdimdad

Interestingly, QF had 3  later Mel-Syd flights for connecting, chose the earliest one offered @11 am.

 

[stm1sydney]

Choose a different airline for the return. Better AND cheaper options out there.

 

[AustraliaPoochie]

3.5hrs or more, yes.
The bus, if you are lucky, and travel off peak, you could get the transfer bus just at the right time to get across, when its not that full, and its a go.
Peak times, they sometimes wait till the bus gets full, and I mean jam packed.
I have done it from a landing time ADL - SYD just shy of 16.55, for an 18.30 dep, to WLG, and to CHC, on several occasions, few years back, all linked PNR, in J, but no lounge visit, as it was a good *arn rush.
As we know, those 18.30 flights were last flight of the day from SYD to NZ.
Havent done T3 to T1 at SYD since covid tho, only have gone through MEL of late.
QF always says, 1.5hrs is doable, and that is the cheapest fares in J, ADL - SYD - NZ, very short transit times, in SYD.
They will charge more if you choose a transit time thats longer!
When you call QF, it tends to be their overseas agents, who are not QF employees, but the Aust dom/int airport ones are QF employees.
Maybe the overseas call centers CSA who operate on behalf of QF, need to meet KPI and also to make money for their company, so they will make life harder!

 

[Flyfrequently]

3.5hrs or more, yes.
The bus, if you are lucky, and travel off peak, you could get the transfer bus just at the right time to get across, when its not that full, and its a go.
Peak times, they sometimes wait till the bus gets full, and I mean jam packed.
I have done it from a landing time ADL - SYD just shy of 16.55, for an 18.30 dep, to WLG, and to CHC, on several occasions, few years back, all linked PNR, in J, but no lounge visit, as it was a good *arn rush.

Thanks for that @AustraliaPoochie
Will keep an eye on the OTP of the 11 am flight closer to May/June.