Is this what QF flight attendants really think of us passengers?

[ajw373]

Funny, I wouldn't call Emirates a consistent airline in regards to its customer service or product either.

Each to their own really.

Or Singapore for that matter either, with both their hard and soft products.

 

[medhead]

Fair enough. I could be wrong but I don't think the FA (with regards to the original post) was referring to WPs - I think the WP comment was from a later poster.
Also, I expect the FA was/is very professional in her work and would go about her duties professionally. Her response was not "on the job", it was just an online response to someone trashing her service and her colleague's perceived benefits. Surely she is entitled to defend herself.

You're right not directed just at platinum but at all passengers. Also their comment implying that crew are upgraded ahead of passenger suggestion that the system doesn't work as intended, with passenger points upgrades supposed to rank in front of crew upgrades.

Frankly the alleged FA has done more to trash their service than the other comment.


Sent from the Throne

 

[NM]

Staff on personal/leisure travel assuming they are eligible to get J internationally to start with, will only get it if available ie after all points upgrades are processed for commercial passengers. They are not even guaranteed a seat in economy class when travelling on standby as travel is on a sub-load basis.

For this reason many airline staff just book normal fares like everyone else does on this forum so they have the 'luxury' of knowing they're confirmed & have a reasonable chance of not being split up all over the plane.

Yes, I understand the process and its been discussed here many times. The original quote infers that cabin crew able to travel in J on very low fares changes their attitude towards paying customers in the J cabin. I do not agree with that conclusion, by the way, but it is that comment that brought about my comment. so the discussion is not about whether or not staff traveling in J is stopping other passengers from upgrading. That topic has been done to death in other threads.

When it comes to staff travel, I know people who are very good at selecting their flights, and making multiple staff travel bookings (which are refundable if canceled according to the rules) to maximise their chances of their family traveling in J. This is no different to frequent flyers selecting flights based on loadings that will maximise their chance of an upgrade (points or op-up). I have no problem with this and know that some staff "play the game" very well and put in a lot of effort researching the loadings for many flights options, which they can see from the on-line tools available to them. But that does not mean I would not like to have the same benefits myself ... but alas no, its to be.

And the QF staff that have relayed their experiences to me are not cabin crew and do not have customer-facing jobs (long term employees in very important, professional roles). So there is no way that their ability to receive personal travel in the J cabin for very low cost is going to impact their attitude towards paying J passengers - hence my previous comments in reference to the originally published conclusion.

 

[Red Roo]

Wow, looks like that's the end of Red Roo.

Red Roo is here to stay!

 

[markis10]

Wow, looks like that's the end of Red Roo.

Red Roo is here to stay!

Common sense would dictate that a Qantas spokesperson would not be bound by said contract conditions!

 

[medhead]

Common sense would dictate that a Qantas spokesperson would not be bound by said contract conditions!

Also helps that Red Roo doesn't interact in a way that could put the airline into disrepute. ie it isn't a blanket ban on all public comment, just certain types of comment.

I believe its against company policy for an employee to interact on social media and in the press in a way that could be possibly putting the airline into disrepute, regardless of the accuracy of those comments.

Sent from the Throne

 

[TonyHancock]

Also helps that Red Roo doesn't interact in a way that could put the airline into disrepute. ie it isn't a blank ban on all public comment, just certain types of comment.

I wonder if Red Roo ever posts on AFF when he is wearing hi vis clothing?

 

[flyingfan]

I wonder if Red Roo ever posts on AFF when he is wearing hi vis clothing?

Only when in the J lounge.

 

[Awesom Andy]

I wonder if Red Roo ever posts on AFF when he is wearing hi vis clothing?

Only when in the J lounge.

Photos please!

 

[Awesom Andy]

Although back on topic... while the FAs should serve as well as they can, there's no reason why they should bend over backwards for a WP DYKWIA royal PITA.

 

[TonyHancock]

.......there's no reason why they should bend over backwards for a WP DYKWIA royal PITA.

Wash your mouth out with soap, we DYKWIA's have needs you know!

 

[Justchecking]

The problem is that those comments unfairly apply to all platinum passengers not just the dodgy ones. They are also inaccurate in their characterisation of platinum passengers' expectations. By telling passenger "goodbye and good riddance" that alleged FA is risking their job, the jobs of their workmates and the future of international flight operations by qantas. No matter how many passengers deserve the comment, the attitude on display is appalling.
Sent from the Throne

Now read that again from the flight attendants perspective. It's also true.

The problem is that those comments unfairly apply to all flight attendants not just the dodgy ones. They are also inaccurate in their characterisation of flight attendants expectations of passengers. Finally, qantas international are reportedly in a lot of trouble (apparently) precisely because those passengers are flying with other airlines. Although whether this is a result of FAs attitudes or a investment in onboard products, catering, competition etc is unclear. By telling a QF flight attendant "you haven't a clue about service, fly another airline to learn something and stop travelling in J, and be younger and newer" you risk tarring all flight attendants with the same brush merely because they work at QF. No matter how many flight attendants deserve the comment, the attitude on display is appalling.

 

[amaroo]

As a FF, I take no offence or have any problem with the mystery FA comments....in fact I've seen many passengers that fit the bill perfectly.

Sounds like a bog standard off duty comment that we all make!

 

[medhead]

Now read that again from the flight attendants perspective. It's also true.

The problem is that those comments unfairly apply to all flight attendants not just the dodgy ones. They are also inaccurate in their characterisation of flight attendants expectations of passengers. Finally, qantas international are reportedly in a lot of trouble (apparently) precisely because those passengers are flying with other airlines. Although whether this is a result of FAs attitudes or a result of the airlines lack of investment in suitable onboard products, catering, competition etc is unclear. By telling a flight attendant "you haven't a clue about service, fly another airline to learn something and stop travelling in J, and be younger and newer" you risk tarring all flight attendants with the same brush merely because they work at QF. No matter how many flight attendants deserve the comment, the attitude on display is appalling.

I think you need to re-read the passenger comment. They target long serving staff on premium routes, which is shown to be wrong in this thread and hence requires no comment from an FA. They also targeted "some" staff to fly other airlines. Unlike the FA who targeted all passenger who collect points. The passenger comments make no comment about FA expectations of passengers, it simply says the service is cough. If you are going to repeat things back at me at least try to be relevant.

The most important point of course, is that the FA and the airline need the passengers to earn a living. Whereas the passenger doesn't need the FA. So no matter how wrong or unfair the passenger is being, you don't attack those who might be putting food in your mouth and a roof over your head. Doing so only highlights the truth of the comments about service.

 

[eastwest101]

Just remember that this is the impersonal and de-identified world of internet forums here guys. While the alleged FA and Qantas Critic may seem to be well informed and sound like comments of a FA or a disgruntled QF passenger there is no certainty that the original posts were actually from a Qantas Flight Attendant or even a Qantas passenger.

 

[Fantic125]

As always, respect and civility goes a long way in both directions.

 

[bigjobs]

At fight attendant (alleged) should be sought out and invited to be part of this forum. They would slot in nicely.

 

[AVC]

How's the comment a few posts lower that says that Singapore is much better as there is (amongst other things) "no obvious homosexuals".

 

[drron]

How's the comment a few posts lower that says that Singapore is much better as there is (amongst other things) "no obvious homosexuals".

That poster quite rightly got trashed.
I couldn't help thinking what they would make of the Thai airline that has the "Lady Boys".But probably wouldn't even realise that they were different.

 

[ajw373]

That poster quite rightly got trashed.
I couldn't help thinking what they would make of the Thai airline that has the "Lady Boys".But probably wouldn't even realise that they were different.

When Qantas had their Thai base they had at least one Lady Boy too. Looked after the missus (a Thai) and myself very well on a trip from London to Bangkok.