Is this worthy of complaint to QF?

[simongr]

I have a reasonable understanding of what class is and it has nothing to do with whether one buys a BMW or not.

My complaints were around two things that I think QF could improve on - training staff on doing the job that they are paid for and providing the service they contracted to provide. QF management are so far away from day to day operation - how do they have any idea if things are not right unless people tell them?

In terms of wiping the chicken on her cough - having worked in teh service industry at times I do not recall doing this when customers complained. I endeavoured to get the problem fixed to their satisfction. I guess your concept of the values underpinning good service are somewhat different to mine.

Again just to further the inquiry - what privileged services do people here pupport to belong to? People who belong to what? What is this mysterious group that none of us here belong to that somehow is at one with the world?

All I wanted was chicken in a sauce... and perhaps not such a surly service from the moment I boarded the aircraft - perhaps she already knew I was going to complain about the chicken - some sort of uber-service spider sense?

 

[Platy]

You do realise that she wiped your chicken in her cough don't you??

Classy. Real classy.

 

[simongr]

The answer is Yes!

When I got home tonight there was nice little QF envelope waiting for me with an apology and a voucher for $150 for dinner at the Harbour Kitchen at the Hyatt in Sydney

This is a nice touch actually. The other "complaint" related voucher was for flight costs which was no use to me (I used it on a CircleAsia fare for business travel) so to get something useable is nice. Also it shows some thought - this persons likes food so a food related voucher at a good restaurant is nice

This was never the point of the complaint - what I want is better food on QF and consistent service - I hope more people complain and this helps improve the food quality.

I know I shall continue to seek excellent service on board and let them know if it isn't what I expect.

In the meantime I have booked some lessons on what class really is as I think my lack of knowledge in that area has let me down somewhat.

 

[jpk]

No one should ever be scared to complain, if they are unhappy with anything. If QF don't get the feedback, then they may not know there is a problem, and there is no incentive for them to make changes.

Several times I have made it clear to them that I do not want compensation, just an acknowledgement that areas could improve.

 

[serfty]

[OT]I saw a show on TV last night about competing restaurants.

In one part of the show, a table attendant was trying to guess which patron was "the food critic" who would be judging them. She wanted to ensure this person received extra special service.

What she did not seem to understand is that every customer should be considered a food critic and treated as such - day in, day out; word of mouth goes a long way towards the success failure of a restaurant.[/OT]

Maybe some Qantas staff feel they have a "Captive" audience (they certainly can't escape) but as can be seen, bad service/catering can and does have a detrimental affect on repeat custom.