J service in Y Class

[Simsy85]

What are you on about ?

On VA only rows 1 and 2 are J.

3 and 4 are Y.

ie when the previous poster was suggesting that row 4 was at the start of Y cabin and therefore had different seats, they were in-fact wrong.

This is only like this on QF.

On VA, row 4 is the second Y row back.

Make sense?

 

[TirEoghain]

I've never understood why people get upset when they see others getting something that they didn't. As long as you're getting what you've paid for the rest should be of no consequence?

For the record, I wasn't upset about it. For me it was just an observation, and unusual one at that. I just thought it must have been some special occasion or something like that. That's how it looked to me at the time. Just thought I'd throw it out here to get some discussion on it.

I do see how other people could have their nose knocked out of joint, so that's why I commented on it here as it wasn't done discretely.

For me personally, I think I'd be embarrassed getting a J class meal served on the tray and all in the Y cabin, because I know I'd be getting looks from others in the cabin. That said, I'd still accept it and eat it!

 

[robd]

I was talking to a work colleague recently who'd just done the US via VA with a couple of friends. Travelled in Y (V Promo fare). Got the treatment because a member of the group knew the FA.

Good luck to 'em, I say.

 

[lovestotravel]

On VA only rows 1 and 2 are J.

3 and 4 are Y.

ie when the previous poster was suggesting that row 4 was at the start of Y cabin and therefore had different seats, they were in-fact wrong.

This is only like this on QF.

On VA, row 4 is the second Y row back.

Make sense?

No they were talking about where the Live 2 Air starts. That is normally Row 5

 

[jaspon]

That's just stupid!

If they were that high value they should have been moved to J

I am pretty sure that "officially" the cabin crew aren't allowed to move anybody into J once onboard

 

[jukebox333]

To be honest i've never understood the attitude that someone else getting something nice somehow devalues things for everyone else. .

You don't have children, do you?

I can tell you from experience that they are the ultimate in class warriors and champions of equal rights...

 

[Justchecking]

I am pretty sure that "officially" the cabin crew aren't allowed to move anybody into J once onboard

But can they 'officially' move J meals into row 4?

Personally I think it's better that this kind of thing isn't done in full view of the cabin. If one guy who doesn't even care about it, posted it on here. Then possibly there are a whole host of complaints rolling in on the VA website about the same thing. It would not have gone unnoticed. Favouritism just riles up people's pervading sense of injustice about life. While we all basically know that under the counter deals are common we'd prefer not to admit it or be confronted with it. It's a much more comforting thought to believe that life is basically fair than to know that it's rigged depending upon who you know.

Undoubtedly there would have been more than one person onboard who thought they were equally worthy of special treatment, and they would, from their own perspective be right about that. If you can't offer it to everyone then you'd better have a really good reason for only offering it to a few. A significant difference in fare level would be a good reason.

 

[ash.1111]

Was J full? If so, most likely they were moved from another flight and wanted to be on that flight and willing to give up the J seat (I believe they get something back for choosing to go in a Y seat).

EDIT: Just reread your post, sorry.

---

I suggest writing to DJ, as there may be a simple reason behind this; maybe one of their friends was also sitting in row 4 and were not able to move up front. Of course, writing to the airline simply allows them to investigate just in case something else happened.

 

[AirlineGuy]

I think the cabin supervisor on that flight might need to be told to read their service manuals and taught about the value of protecting the integrity of the business product. J product, belongs in J cabin. I'd be annoyed if I'd booked J, and I had noticed the F/A running meals drinks etc to Y pax. Atleast make it discreet. This is the type of thing that keeps making VA look so amateur in their service standards. Just my opinion.

 

[777]

I really can't believe the attitudes here.

Dear VA, i strongly encourage you to go above and beyond the call of duty for customers on occasions. This a good thing.

Yours sincerely,

777.

 

[oz_mark]

I really can't believe the attitudes here.

Easy to understand.

Bend the rules for me = Great Customer Service
Bend the rules for someone else = Appalling Customer Service

 

[markis10]

What are you on about ?

Row 3 and 4 are J on 734s of course, you know J with PE seating but wrong airline

 

[onezero]

so those who for whatever personal reason would feel slighted if they saw this happening..... how would you handle a CS coming and offering you a J meal while you're in Y? I'm assuming you'd politely decline and offer to pay for your 2 day old sandwich?

 

[robd]

A large part of this forum is dedicated to trying to get champagne service on a beer budget! Isn't it?

 

[Noob]

Atleast make it discreet. This is the type of thing that keeps making VA look so amateur in their service standards. Just my opinion.

Sorry, but QF do the same thing for Elite guests i.e. CL on some (rare) occasions traveling in Y - J meals, blankets, F champagne etc.
Mentioned in threads in the QF forum....

 

[flyingfan]

Virgin Australia have been pretty robust with protecting their premium product (the dividing chain, the ruthlessly enforced priority boarding, barring outsiders from the J toilet) and they have been working hard to lure rusted-on Qantas frequent flyers with the status match, new lounges, Fly Ahead, kerbside access, ditching the song and dance routine, etc.

Sometimes these two aims might clash but my experience is that staff are trying very hard to deliver top-notch service, and I'd hazard to guess that they went above and beyond for those passengers who received J service and I'd be very surprised if they were the FA's friends.

 

[TirEoghain]

I think the cabin supervisor on that flight might need to be told to read their service manuals and taught about the value of protecting the integrity of the business product. J product, belongs in J cabin. I'd be annoyed if I'd booked J, and I had noticed the F/A running meals drinks etc to Y pax. Atleast make it discreet. This is the type of thing that keeps making VA look so amateur in their service standards. Just my opinion.

This, my friends is why I started this thread. I'm enjoying the feedback.

This is a great forum by the way. Hearing different people's points of view is good.

so those who for whatever personal reason would feel slighted if they saw this happening..... how would you handle a CS coming and offering you a J meal while you're in Y? I'm assuming you'd politely decline and offer to pay for your 2 day old sandwich?

I think I made my stance clear in an earlier post.

Easy to understand.

Bend the rules for me = Great Customer Service
Bend the rules for someone else = Appalling Customer Service

I didn't complain about the customer service. I'm happy in the knowledge of knowing I got what I paid for. Not every passenger thinks the same a me though, hence why I asked the question to fellow frequent flyers.

 

[777]

I think I made my stance clear in an earlier post.

Just to make it clear, i'm not having a go at you for raising it or for you reaction. It's an interesting discussion starter all round.

 

[TirEoghain]

Just to make it clear, i'm not having a go at you for raising it or for you reaction. It's an interesting discussion starter all round.

Thanks for clarifying. I just thought it was an interesting observation, worthy of discussion on this forum.

If I wanted J class service, I'd have booked J class. Every week people around me eat flexi meals and it doesn't bother me.

 

[flyingfan]

This, my friends is why I started this thread. I'm enjoying the feedback.

This is a great forum by the way. Hearing different people's points of view is good.

Getting the benefit of a range of views is good for the soul and there are many here. Many strongly held differences of opinion on:

• Which airline gives better service?
• Which customers are more valuable, the occasional F tickets or the frequent Y tickets?
• The paid lounge members or those getting access via status?
• Taittinger or Bollinger?

In my time here I think the only thing AFF can agree on is getting to the Qantas F lounge as early as possible - everything else is up for debate