mannej
Senior Member
- Joined
- Mar 16, 2009
- Posts
- 9,914
There is some truth to this, however...
1. Jetstar's on-time performance is statistically much worse than QF's. That is a fact. There really are many more delayed and cancelled JQ flights than QF flights - so your experience actually is the exception rather than the rule. (Part of the reason for this is JQ's short turnaround times and higher fleet utilisation - particularly with JQ's 787 fleet.)
2. I've found QF MUCH better at handling delays. They (generally) keep passengers informed, hand out meal vouchers, offer alternative flights and (if necessary) will provide hotels for overnight delays. With JQ, my experience has very much been "your flight is cancelled, now get stuffed".
Where is the QF and JQ OTP stats internationally seeing that you are referring to the 787's.
Domestically different story though