jetstar check in staff too busy gossiping to help elderly lady

[harvyk]

At the risk of getting flamed, part of this is generational. Another part is to do with the number of backpackers and temporary workers in the industry.

Of course there are both great and lazy people in every generation, but some generations have a greater proportion in one of those ends of the spectrum.

I disagree that it's a generation thing, and more the point that workers are seen as disposible commodities.

Why would I go the extra effort knowing that my employer would sack me tomorrow if they thought their bottom line would rise by 1%.

Gone are the days that you had a job for life, and gone are the days that people take great pride in what they do. It's now simply a way to earn a paycheck each week.

(PS doesn't apply to me, I run my own business, and thus take great pride in what I do )

 

[MelUser]

Staff motivation is very difficult. Also, companies need to look at employing not just young people but older experienced people.

Virgin Blue is renowned for employing very young people to the exclusion of experienced people. You can see the lack of empathy shown towards older travellers who fly with Virgin Blue.

I have noticed the difference on Qantas too. In the business cabin of the A380 all staff are young and so service is textbook. On the B747 where the business cabin staff are older, the service is better as cabin staff can judge passenger's wants and needs and respond accordingly. Personally I find the QF business class service of the B747 much more pleasant than their A380 counterparts.

 

[drron]

Virgin Blue is renowned for employing very young people to the exclusion of experienced people. You can see the lack of empathy shown towards older travellers who fly with Virgin Blue.

Not so here at MCY.The DJ staff at the checkin desks are some of the best you will ever see.A story I have told here before of Mabel-in her 90s,first flight and her JQ flight cancelled.Was going to a family wedding.Her taxi driver brought her over to the DJ counter.The GA got her on the DJ flight,went over to the JQ desk and obviously worked something out.Mabel was not out of pocket.I know because I arranged with GA to sit next to her to make sure everything was OK at the SYD end seeing she was coming in on a different airline.
No problems the GA had rung the family to let them know so she was greeted at the gate.I was then introduced as the lovely"Young" man who had helped her.

 

[UP4014]

Staff motivation is very difficult. Also, companies need to look at employing not just young people but older experienced people.

Virgin Blue is renowned for employing very young people to the exclusion of experienced people. You can see the lack of empathy shown towards older travellers who fly with Virgin Blue.

I have noticed the difference on Qantas too. In the business cabin of the A380 all staff are young and so service is textbook. On the B747 where the business cabin staff are older, the service is better as cabin staff can judge passenger's wants and needs and respond accordingly. Personally I find the QF business class service of the B747 much more pleasant than their A380 counterparts.

I think you're spot on, have seen it myself as well.

I have even heard people comment on the "old" cabin crew on UA's transpacific route (I'd guess they have seniority and can bid for it) but from my own experience their level of service is better than the competition on that route anyway.

I'd much prefer older people serving me as they don't have the arrogance of youth about them.

Matt

 

[samh004]

Interestingly compared to the original post, yesterday when checking in at OOL the JQ check-in staff there would simply wait till you came to their desk, instead of calling you over after the last person left. They had no initiative to speed things along for the line of people waiting.

 

[Danger]

On a similar note: Compassion is not Jetstar's strong suit - Airline News - etravelblackboard.com

 

[BlueAU]

On a similar note: Compassion is not Jetstar's strong suit - Airline News - etravelblackboard.com

It is sad to see that companies don't care until they are in the media spotlight, and of course they have to do something to appear they do "care". :!:

 

[Danger]

And this today: Jetstar apologises for refusing to book guide dog on flight - Airline News - etravelblackboard.com

Apparently someone at JQ has upset the editors of etravelblackboard.

 

[straitman]

It is sad to see that companies don't care until they are in the media spotlight, and of course they have to do something to appear they do "care". :!:

Well Jetstar seem to be getting their fair share of the spotlight at the moment :!:

 

[joeymelb]

Next time, when you see this happening, do us all a favor by capture it all on video. Then publish the video on YouTube or better still give it to TT/ACA for some name and shame.

I have my mobile phone ready to do some filming on my next trip!!!

 

[samh004]

I can now properly comment on this. This afternoon I witnessed 3 staff behind desks reading magazines or looking disinterested and 3 in front talking loudly as a line formed. The dragon directing pax to use the machines had to shout to them so they'd serve people. I'll be sending an email to someone when I get home.
Posted via Mobile Device

 

[david870mdg]

The dragon directing pax to use the machines had to shout to them so they'd serve people. I'll be sending an email to someone when I get home.
Posted via Mobile Device

IMOE with J*, don't bother.
Unless you want a generic/auto generated "thankyou for your feedback" response to use as toilet paper; they don't care.
:evil: