Jetstar complain

[oz_mark]

Thank you for your posted,

If She was correct, why didnt tell me about fined $5000 ?

One of the problems is that it is the airline that gets fined $5,000, not the passenger.

Talking to some ex airline staff I have known, in some cases the country will let the person enter, but then fine the airline for not checking the documentation. The passenger is none the wiser.

 

[chrus]

In my opinion, you are indeed wrong in wanting to complain.

The staff were perfectly correct in that you have an onward ticket in order to be eligable to enter Thailand.

Dave

Thank you for your opinion.

You mean. dont bought onward ticket Who cant fly 100%. right?

 

[serfty]

I would not call the OP an ingrate.

1. When travelling to Thailand on a one way ticket, ...

Yes, I bought a ticket BKK-SYD-BKK in one booking

This is where it's strange, given the OP had a return ticket ex BKK how come check-in staff were not seemingly aware of this.

(What documentation did the OP have on check-in to indicate they were able to remain in Thailand?)

It seems there has been severe communication problems here.

 

[oz_mark]

I would not call the OP an ingrate.This is where it's strange, given the OP had a return ticket ex BKK how come check-in staff were not seemingly aware of this.

My reading is that it was a return ticket and the BKK-SYD portion had been flown, and it was when taking the SYD-BKK portion that problems arose. Regradless of whether it was a one way or return, the visa requirements at BKK still need to be satisfied.

If the OP does in fact have a proper visa to remain in Thailand without an onward ticket, this should have been identified.

 

[NM]

before, I was travelling at Europe.

I just bought ticket Bangkok-Paris-Bangkok in one booking.
In that time, I didnt bought onward ticket but I could come to bangkok.
It is how to explain?

Then it would appear that the Paris check-in agent made a mistake and risked their airline being fined and you being denied entry. as others have said, it is a common requirement for entry into most countries. Entry requirements for Thailand are the same for passengers arriving from France and from Australia. Proof of intention to depart the country within in the time period for visitor entry is a requirement.

 

[serfty]

... If the OP does in fact have a proper visa to remain in Thailand without an onward ticket, this should have been identified.

Ok.

To the OP, did you have any documentation at check in to show you had entry rights to Thailand?

Given the information about living in Thailand for 18 months there must have been something you could have shown to prove this.

 

[serfty]

Then it would appear that the Paris check-in agent made a mistake and risked their airline being fined and you being denied entry. ...

Maybe the Paris agent did not make a mistake as the OP had the correct documentation at that time.

 

[chrus]

Then it would appear that the Paris check-in agent made a mistake and risked their airline being fined and you being denied entry. as others have said, it is a common requirement for entry into most countries. Entry requirements for Thailand are the same for passengers arriving from France and from Australia. Proof of intention to depart the country within in the time period for visitor entry is a requirement.

Paris check-in agent was check my visa. and three more times I didnt bought onward ticket.

In this case SYD-BKK, when I arrived in bangkok. I didnt show up the onward ticket.

 

[serfty]

Paris check-in agent was check my visa. and two more times I didnt bought onward ticket.

In this case SYD-BKK, when I arrived in bangkok. I didnt show up the onward ticket.

Did you have the correct visa/documentation with you when checking in SYD.

If you did, then as oz_mark posted, I can only think the check-in staff did not correctly identify the visa you were travelling to Thailand with.

 

[chrus]

Ok.

To the OP, did you have any documentation at check in to show you had entry rights to Thailand?

Given the information about living in Thailand for 18 months there must have been something you could have shown to prove this.

I told information about living in Thailand to them but cs wanted bought onward ticket.

and...
my passport have a lot of Thailand's visa stamp.
I have adress in Thailand. I have Driver's licence in Thailand.

 

[serfty]

Paris check-in agent was check my visa. and three more times I didnt bought onward ticket. ...

...
and...
my passport have a lot of Thailand's visa stamp.
I have adress in Thailand. I have Driver's licence in Thailand.

What visa/documentation did you show in Paris that you did not show in SYD?

 

[chrus]

Did you have the correct visa/documentation with you when checking in SYD.

If you did, then as oz_mark posted, I can only think the check-in staff did not correctly identify the visa you were travelling to Thailand with.

sorry, I wirtten not correct.

I didnt show up onward ticket at Thai immigration.

 

[chrus]

What visa/documentation did you show in Paris that you did not show in SYD?

I didnt show any documentation exclude my passport.

 

[oz_mark]

I didnt show any documentation exclude my passport.

What visa for Thailand do you have?

 

[chrus]

What visa for Thailand do you have?

only tour visa for 3 month. all 21 times.

for Korean. when I expired thai tour visa I can extend more 3 month but I have to go to thai immigration at border or airport.

 

[NM]

Maybe the Paris agent did not make a mistake as the OP had the correct documentation at that time.

indeed, if appropriate documentation was available (such as resident Visa, onward flights etc) then entry would have been valid and check-in processed.

 

[oz_mark]

only tour visa for 3 month. all 21 times.

for Korean. when I expired thai tour visa I can extend more 3 month but I have to go to thai immigration at border or airport.

According to the information at Plan - Travel Advice - Visa & Health (which I believe is quite up to date), you will need onward travel documets, unless you have a Visa issued prior to the travel.

- All passports must be in good condition.

- Those travelling to Thailand with a visa issued prior to
arrival, are permitted to travel on a one-way ticket.

- All visitors must hold documents required for their next
destination.

If not then

Additional Information:

- Applicable to those who do not need a visa: (restriction to
a total of 90 days stay in Thailand within any 6 month period;

- return/onward tickets required;
- extension of stay is possible, provided not exceeding the
90 days within any 6 month period restriction. Fee: THB
1.900.-, (one photo required).

 

[chrus]

maybe I made giving hard time again to everyone.

I just want to know. what is wrong.
My feeling is not enough explain for me that I have to spend money A$120.

If crew said to me " Im sorry, can you bought onward ticket. It will be lost money but You have to buy because..."
If crew didnt lie to me (full refund, who are you.. etc).

If the crew had a little more friendly.
​

my understanding was going to be easy...

Maybe everythings Australia culture....

If you have time to think about my feelings in me.(not focus onward ticket)

Thanks a lot

 

[docjames]

chrus, I think some of the advice you've had is useful:

1. Try and get help writing in English, it makes your letter more readable and thus easier for Jetstar to understand. This improves your chances of a better outcome.

2. You have every right to complain about the service you received, but the opinion of most here is that it is highly unlikely you will receive any compensation. It is up to you whether it is thus worth sending the letter in the first place.

3. Focusing on race ("Australian Culture"; "yellow monkey" etc) will not help you at all so I suggest you dont write in such a manner. Using such language increases your chances of your letter ending up in Jetstar's rubbish bin immediately they receive it. A well reasoned letter, detailing your complaint, with times, dates, flight numbers etc, allows Jetstar to fully investigate if they feel it is warranted.

Good luck.

 

[mannej]

Chrus,

While I understand you were unhappy about your treatment, I think it is a big call to start playing the race card, you are creating the discrimination in your mind, which probably did not occur.

JQ is a low cost carrier, so customer service isn't high on their priorities. They don't allow any exceptions to their policy. If a breach of their policy will cost them money, there is fat chance they will bend it.

I think it is unreasonable to ask for a full name, as if JQ feel that you have a valid complaint, they can check their records for staff etc. Complaints with too much emotion in them can lose sight of the facts, and often will be discarded. Keep to the facts, and the complaint (valid or not) will hold more weight than a complaint that is riddled with emotion.

You ask for people to look at how you felt, so are you stating that you may not have had the correct entry Visa's for Thailand and you were not happy at being told that, or are you saying that the agent had a miscommunication and wasn't willing to admit that?

On a final point, I would not include that other carriers did not check Visa's before you headed to BGK, as it is common practise by Australian check-in agents to make sure you have the appropriate Visa's if they can obtain that your final destination requires one. So in a sense you are probably not the only person to have this happen to you.