This was such a scam, and I got sucked in. Watch out.
I was booking a return flight to Bali, and for one of the legs it was cheaper to go by Virgin, so I called Jetstar and they confirmed they would book the cheaper leg at the 10% discount. They further said they could not book the return leg at the same time so it would have to be done as separate transactions.
So the person processed the first fare, and then she said she could book the second fare as well. So I agreed to do this, thinking that it was customer service. She then processed the second fare, which I paid on the credit card. When I got my credit card statement the second leg as actually $200 more per person than online (I had printed a copy of the fare).
Now here is the SCAM, when you book the second leg over the phone on the price beat guarantee line, they cannot book the same sale fare as on the internet, they can only book a full rate fare. So I was charged a full rate fare when it was cheaper to do it online. I was not told this at the time of booking and the lady on the phone was so insistent that she do it because it was easier for her and she had all the details anyway.
When I complained to Jetstar, they said they listened to the recording and they said that I had agreed to the full fare, because when the operator asked me was I happy to proceed to book the based on the ordinary fare, I had said OK. The customer service guy basically said it was policy for telephone staff not be able to book sale fares, and they were not obligated to advise me of this.
So in the end they offered a $100 Jetstar Voucher.
So to take advantage of the price beat guarantee, which was supposed to save me about $50. In actual fact it cost me an extra $400. What a bunch of scammers.
I was booking a return flight to Bali, and for one of the legs it was cheaper to go by Virgin, so I called Jetstar and they confirmed they would book the cheaper leg at the 10% discount. They further said they could not book the return leg at the same time so it would have to be done as separate transactions.
So the person processed the first fare, and then she said she could book the second fare as well. So I agreed to do this, thinking that it was customer service. She then processed the second fare, which I paid on the credit card. When I got my credit card statement the second leg as actually $200 more per person than online (I had printed a copy of the fare).
Now here is the SCAM, when you book the second leg over the phone on the price beat guarantee line, they cannot book the same sale fare as on the internet, they can only book a full rate fare. So I was charged a full rate fare when it was cheaper to do it online. I was not told this at the time of booking and the lady on the phone was so insistent that she do it because it was easier for her and she had all the details anyway.
When I complained to Jetstar, they said they listened to the recording and they said that I had agreed to the full fare, because when the operator asked me was I happy to proceed to book the based on the ordinary fare, I had said OK. The customer service guy basically said it was policy for telephone staff not be able to book sale fares, and they were not obligated to advise me of this.
So in the end they offered a $100 Jetstar Voucher.
So to take advantage of the price beat guarantee, which was supposed to save me about $50. In actual fact it cost me an extra $400. What a bunch of scammers.
