KrisFlyer Points expiry extension

[BB1]

I have taken the trouble of using their feedback forms to write about the outdated policy they have and point out that they can go 2 ways at this point. Change the policy and win the hearts of many members or let the points expire and probably lose those members for ever. Perhaps more should provide similar feedback for them to take notice. feedback link

 

[I love to travel]

Good luck but I would not hold out too much hope

 

[oz_mark]

I have taken the trouble of using their feedback forms to write about the outdated policy they have and point out that they can go 2 ways at this point. Change the policy and win the hearts of many members or let the points expire and probably lose those members for ever. Perhaps more should provide similar feedback for them to take notice. feedback link

Or a third way, and keep the expiration date rolling on.

 

[Ktan89]

so what happens with the points refunded from a booking? Do these get a fresh 3 years?

 

[Scr77]

so what happens with the points refunded from a booking? Do these get a fresh 3 years?

I believe they keep their original expiry date.

 

[get me outta here]

I believe they keep their original expiry date.

And, if they have expired since you booked, they stay expired.

 

[Ktan89]

And, if they have expired since you booked, they stay expired.

WHAT !? so it disappears ?

 

[LadyC]

I thought that SQ had given 2 sets of 6 month extensions on points expiry because of COVID?

 

[get me outta here]

Yes, that’s right, extensions offered for COVID. Does that include expired points though I wonder?
But, definitely does’t restart a three year timeline.

Post automatically merged: Dec 6, 2020

so what happens with the points refunded from a booking? Do these get a fresh 3 years?

To be sure, best to call SQ to get the info that depends on how ‘old’ yr points were and how long an extension is on offer. Do you need the phone number?

 

[Ktan89]

Yes, that’s right, extensions offered for COVID. Does that include expired points though I wonder?
But, definitely does’t restart a three year timeline.

Post automatically merged: Dec 6, 2020

To be sure, best to call SQ to get the info that depends on how ‘old’ yr points were and how long an extension is on offer. Do you need the phone number?

Yeah, I might give them a call today to see what they say. I'll post an update.

 

[Ktan89]

Spoke to KF today and they confirmed with a team leader/manager.
The KFmiles used to redeem flights will carry their original expiry date. This means, if you cancel the booking and the miles are expired, the miles will not go back to your account.
However, during covid19, the expiring miles are treated per the current extension offer which extends any miles expiring between now and June 2021 by another 6 months.

• Extending KrisFlyer miles that will be expiring between April and December 2020 by six months.
• Extending KrisFlyer miles that will be expiring between January and June 2021 by six months. [NEW]