Kudos to AJ ....

[ferntree]

.... makes good on his promise that Qantas is back to normal:

Qantas passengers stranded in Singapore after flight was cancelled

www.9news.com.au

 

[AIRwin]

Aircraft was VH-QPI:

 

[Pushka]

.... makes good on his promise that Qantas is back to normal:

Qantas passengers stranded in Singapore after flight was cancelled

www.9news.com.au

Don't you hate the lines 'we thank customers for their patience'. Almost like a warning.

 

[Gold Member]

Let me guess, Olivia Wirth (Miss Information) claims that her customers tell her that they really like free stopovers in Singapore.

The Spirit of Disappointment lives up to its name.

 

[RooFlyer]

"Just another rant""
.

 

[MrJetset]

So an aircraft went Mx? And? This happens around the world every single day.

 

[serfty]

So an aircraft went Mx? And? This happens around the world every single day.

Yep, back to normal ...

 

[RooFlyer]

So an aircraft went Mx? And? This happens around the world every single day.

..... and, the premium airline, charging premium prices, after promising to do better, leaves it's passengers stranded and without info ... again. "Qantas - just as bad as all the others".

 

[gaz0303]

"We were told originally there was a mechanical problem, now we're being told it's a hydraulic leakage but again we're not being given any clear information," Adele said.

Adele had her bag of tools ready to help the mechanics is she knew the exact nature of the issue.

 

[RooFlyer]

"We were told originally there was a mechanical problem, now we're being told it's a hydraulic leakage but again we're not being given any clear information," Adele said.

Adele had her bag of tools ready to help the mechanics is she knew the exact nature of the issue.

Adele should have just shut up and sit on the floor like everyone else, and wait .

 

[justinbrett]

Was Adele Singapore based? The article doesn’t say either way (noting 9 is the only news agency carrying this story)

100 hotel rooms seems about in the ballpark for an A330 considering couples/families and some being Singapore based.

 

[astrosly]

The most shocking item in the story was AJ getting a $4M bonus

 

[pangwen]

A Qantas spokesperson told 9News the flight was delayed overnight "due to engineering requirements on the aircraft".
"The flight was further delayed as the maintenance took longer than expected and we provided regular updates to customers, with 100 hotel rooms sourced for those not based in Singapore," the spokesperson said.

So after addressing the 'engineering requirements' for the plane overnight, Qantas proceeds to go "I guess it's time for this plane to undergo maintenance"? "Maintenance" is about prevention when there's nothing wrong, "repairs" are when you're fixing something up.

If the plane had already been fixed, then they should get those people home rather than delay them even further for maintenance! It's like if I went to the smash repairer to fix an issue with my car, and then instead of giving it back to me once they're done, they go "oh wait, it's time for your annual car service" and they take it to get serviced!

 

[justinbrett]

So after addressing the 'engineering requirements' for the plane overnight, Qantas proceeds to go "I guess it's time for this plane to undergo maintenance"? "Maintenance" is about prevention when there's nothing wrong, "repairs" are when you're fixing something up.

No, that’s scheduled maintenance. In the industry, maintenance includes repairs. Clearly this was the latter.

 

[samh004]

It's like if I went to the smash repairer to fix an issue with my car, and then instead of giving it back to me once they're done, they go "oh wait, it's time for your annual car service" and they take it to get serviced!

If it's that time then you probably should do the annual immediately following.

 

[pangwen]

If it's that time then you probably should do the annual immediately following.

Hah, fair - although I would probably drive to someone closer to me to do the service, rather than near the smash repair place in an industrial estate somewhere.

 

[The Flying Schwartz]

The most shocking item in the story was AJ getting a $4M bonus

Which I think is a dead giveaway about where the company priorities are. We're all fooling ourselves if we think it's customer service. I think he's been rewarded for a brilliant frequent flyer program which keeps people coming back DESPITE the poor service and no loyalty in return. There's no way the board will get rid of him, it really is executive-level genius