So I emailed AA customer service about this, and then called their "Aadvantage account services" department as directed from the e-mail. After being on hold for a total of about 40 minutes, basically, there was a glitch that caused the miles not to post and they have no idea when it'll get resolved. So why put "miles will be posted by Jan 31st" in the first place? :evil:
On top of this, the CSR I spoke with put me on hold and transferred me to the supervisor line when he told me he was going to ask about it and get back to me. Really uninspiring stuff.
On top of this, the CSR I spoke with put me on hold and transferred me to the supervisor line when he told me he was going to ask about it and get back to me. Really uninspiring stuff.