Leniency with Status review period

[the133448]

Has anyone had luck with Virgin Australia providing leniency with not making the required status credits to either upgrade status or keep status level?

In March this year as Gold, I had 1025 SC but 7/8 sectors and when I got my 8/8 sectors my previous SC had dropped off 2 days prior leaving me stranded on 995. I never made any contract to Virgin at the time as I was fine with Gold and did not see Platinum as giving a ton of extras.

Fast forward to where I am at the moment, my tier review date is this week and I have 390/400 SC to retain Gold. I have a VA flight booked 4 days after my status review period giving me +400 SC.

I spoke to live chat who offered me to redeem 50k VA points to retain Gold for the next year, which seemed pretty expensive given how close I was to naturally retain Gold.

Anyways, wondering if anyone has had luck with VA extending review period providing status as a goodwill measure?

Just feels like a bit hard done by when I had >1000 SC 5 months ago and I'm facing a drop to Silver right now.

 

[ozstamps]

In March this year as Gold, I had 1025 SC but 7/8 sectors and when I got my 8/8 sectors my previous SC had dropped off 2 days prior leaving me stranded on 995. I wasn't aware at the time that I was this close so I never mentioned anything to Virgin to try and get an upgrade to Platinum.

Welcome. March was the time to raise this, not September! Back then as you were so close I suspect thy'd have done it as a goodwill gesture if raised then.

Your Velocity account website has a clear wheel showing how many segments and SC you need. So saying you were aware how many SC you had, but also saying you were UNAWARE you were a segment short makes no sense?

 

[the133448]

Welcome. March was the time to raise this, not September! Back then as you were so close I suspect thy'd have done it as a goodwill gesture if raised then.

Your Velocity account website has a clear wheel showing how many segments and SC you need. So saying you were aware how many SC you had, but also saying you were UNAWARE you were a segment short makes no sense?

Thanks and yes, in hindsight I should have raised it given how close I was.

Oh I knew I was 1 segment short, However I wasn't really valuing any of the Platinum benefits enough to try and reach for it (dumb I know!).
Just frustrating that I was 1 sector short and then when I got the sector my SC dropped below 1000 2 days prior. I also have realized that if I had family pooling enabled on that date I would have made it past 1000 again, but I wasn't aware of that at the time.

Anyways, I was just wondering if anyone had any luck and how having Virgin provide status as a gesture of goodwill.

 

[MarkD]

Status is so easy to obtain with virgin. If one segment short take a simple choice fare somewhere if it is that important. They have been known to gift renewal at level / up to next level if really close in the past. I personally wish they stuck to their guns and made people reach the required (easy to obtain) level rather than just providing participation awards for failing to meet the standard required.

 

[engbren]

Status is so easy to obtain with virgin.

Quite funny - on my flight this morning it seemed well over half were boarding in the priority lane during the priority boarding period. There were a few that were redirected to general boarding queues.

 

[MarkD]

Quite funny - on my flight this morning it seemed well over half were boarding in the priority lane during the priority boarding period. There were a few that were redirected to general boarding queues.

Of course they sell priority boarding as well by way of economy x. Which blows it out a bit. Still, its impossibly easy to get status on virgin. It really is just a game and ensuring you buy the right ticket at the right time.