Limited Time Comp Lounge Access for Over 60's with VA

[get me outta here]

Hello Virgin / Velocity rep - are you still with us?

 

[Princess Fiona]

The link doesn't appear to be working any longer... Any idea where /holidays/our-lounge-house is linked from? Think my parents could benefit from this offer.

I found it when I was looking for something unrelated about VA via a Google search. The link came directly from Virgin Holidays.
After I posted it on here it appeared on a couple of blogs and then OzBargain a few days afterwards.

Not sure why the offer is dead but it was a genuine link directly from Virgin.

It would be good to get some info from the Virgin Rep on here.

 

[Milefest]

Going to leave this screenshot here as an archive of the promotion:

 

[Princess Fiona]

Going to leave this screenshot here as an archive of the promotion:

View attachment 67957

Thank you

 

[get me outta here]

Has the booking window perhaps lapsed?

 

[Milefest]

Nope, these were the conditions:

Single Lounge Entry offer available for bookings made 4 April-midnight 17 April 2016, when booking off-peak domestic economy fares departing Monday-Thursday between 11am-3pm. Offer available for travel from 1 May– 30 June 2016. Available at all Virgin Australia domestic lounges except for the Lounge in Adelaide. At least one person named in the booking must be aged 60 years or older to be eligible. All guests on the one reservation number will be eligible for Lounge entry as long as one guest is aged 60 years or older. Lounge access will be granted upon guests producing proof of age (photo ID or Seniors card), along with a confirmation email including the promotional code. Photo ID must match the name on the reservation or Lounge access will not be granted. Lounge access is valid for a booked return journey however does not cover any connecting flights within the same reservation or access to the Lounge in Adelaide. Only one Lounge pass per flight per person is available. This offer permits guests to enter the Lounge 1 hour prior to flight departure only. Entry to the Lounge for Single Entry is subject to space availability and may be restricted during peak periods and when the lounge is at or nearing full capacity. Full Virgin Australia standard Lounge terms and conditions are available here http://www.virginaustralia.com/au/en/information/domestic-and-short-haul...

Curious as to why it's been removed early.

 

[Mystic]

Virgin Airlines Domestic Senior Lounge pass

A couple of days ago I read a message to say for month of May June Virgin were offering a lounge pass for Seniors if flying with Virgin Domestic,
I looked at the log in site and received no information.
I sent a email to Virgin Lounge This is the reply
Dear Ms Cahlil,

Thank you for your email regarding Virgin Australia lounge access for guestswho are over 60 years of age. It is my pleasure to assist you by providing thefollowing information.

I can confirm that Virgin Australia does not provide lounge access to guestswho are over 60 years of age.

Thank you for taking your time to contact the Virgin Australia lounge, MsCahlil. We look forward to seeing you on one of our lounges.


Kind Regards,

Deejay
The Virgin Australia Lounge team



I am flying several flights in that time and would really like to be able to use lounge.
How can I confirm this.
Cheers
Mystic

 

[Princess Fiona]

Re: Virgin Airlines Domestic Senior Lounge pass

A couple of days ago I read a message to say for month of May June Virgin were offering a lounge pass for Seniors if flying with Virgin Domestic,
I looked at the log in site and received no information.
I sent a email to Virgin Lounge This is the reply
Dear Ms Cahlil,

Thank you for your email regarding Virgin Australia lounge access for guestswho are over 60 years of age. It is my pleasure to assist you by providing thefollowing information.

I can confirm that Virgin Australia does not provide lounge access to guestswho are over 60 years of age.

Thank you for taking your time to contact the Virgin Australia lounge, MsCahlil. We look forward to seeing you on one of our lounges.


Kind Regards,

Deejay
The Virgin Australia Lounge team



I am flying several flights in that time and would really like to be able to use lounge.
How can I confirm this.
Cheers
Mystic

You can't
Virgin pulled the webpage for reasons that aren't clear.
I'd watch the VA Holidays site in case it makes a return.

 

[Mattg]

Re: Virgin Airlines Domestic Senior Lounge pass

Another AFF member has posted a screenshot of the original promo here if you're interested.

I have no idea why this offer was withdrawn early...

 

[PLANT]

Re: Virgin Airlines Domestic Senior Lounge pass

Epic Virgin PR fail!
I called it earlier with botched promo of having to book within a certain period to use in a certain period (should not have to book within very period) just have the hours and dates only. Then I read that a younger guest could go in as well with the over 60 market.....
So let's say a couple of soccer/rugby/scrabble/card groups booked and virgin went whoops lounges would be overflowing!
Or did the Virgin plat holders pen a quiet word to Virgin?

 

[Princess Fiona]

Re: Virgin Airlines Domestic Senior Lounge pass

Mods can we move these posts to the original thread ?

Thanks
(I suspect this isn't the end of the story)

 

[Milefest]

Re: Virgin Airlines Domestic Senior Lounge pass

The promotion was and still is available, regardless of whether it is still advertised. It would be illegal for them to deny your right to a purchased service (as long as you met the criteria for the promotion).

You should take this up higher (by email) referencing ACCCs deceptive advertising and the advertising and selling guide.

Feel free to also use the screenshot as proof of the promotion's availability and your eligibility.

 

[Punky]

Re: Virgin Airlines Domestic Senior Lounge pass

The promotion was and still is available, regardless of whether it is still advertised. It would be illegal for them to deny your right to a purchased service (as long as you met the criteria for the promotion).

Well, given you had to book a #Holiday# not a Flight, and you had to request the pass in the booking, I doubt to many people meet the eligibility requirements.

 

[Milefest]

Looks like the promo has reappeared: Enable Cookies | Virgin Australia

I'm guessing marketing released it a month too early last time.

 

[drron]

When I got the heads up I got the denied access.This new link just takes me to a page where VA asks me to accept virgin cookies.No mention of lounge access for the over 60s.

 

[Princess Fiona]

When I got the heads up I got the denied access.This new link just takes me to a page where VA asks me to accept virgin cookies.No mention of lounge access for the over 60s.

It's working for me (except that I don't qualify )
Virgin Lounge Over 60 Lounge Access

 

[Mattg]

Re: Virgin Airlines Domestic Senior Lounge pass

As reported here, this promotion appears to be available again: http://www.australianfrequentflyer....e-comp-lounge-access-75142-2.html#post1441571