A polite way of saying they didn't know what was going on. The AF mid Atlantic accident springs to mind.
The AF accident will always be remembered as an amazing event...because they should have known what was going on...as it was totally a pilot initiated event. The pilot who did most of the flying simply wasn't a pilot. In no world does holding full back stick from altitude do anything other than stall the aircraft.
Equally, in this event, assuming it was MCAS, whilst they would not have known the reasons, it would have been presenting itself as runaway pitch trim, which should be easy to detect. Trim input is quite obvious....
Although not as expert as many others on here, I feel that Lion Air is a completely different kettle of fish. The AF disaster appears to me to be a case of a pilot making very bad decisions, despite his training. Lion Air appears to me to be a case of the pilot simply never having been trained or made aware of some lethal quirks the plane had inbuilt.
In both cases, a simple flying solution was available, but in the AF case the opposite was chosen. In Lion's case we don't know the why yet.....
As a generalisation, flying issues are normally easy to detect, and most have logical flying inputs to correct them. Automation issues can be much harder to work out...which is why automation is normally abandoned as soon as it does something you don't expect or want. BTW, for those looking forward to the pilotless aircraft....that happens all of the time.
Runaway trim is not a new thing, and Virgin doing training on it does not mean they know any of the Max's secrets. In my world, there was a procedure for it in the A4....and every Boeing that I've flown had a fix for it.