- Joined
- Jul 8, 2007
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LTIL: Staff that go out of their way to do little things that make a big impression.
Had a brief chat with one of the staff working the front desk here at the Novotel AKL Airport and mentioned I'd been going since 4am and was trying to power through to my next flight at 6am. Cue momentary shock from the hotel staffer. I went back to where I've set up shop here in the lobby, and the next thing I know he's walking over with a fistful of pre-packaged cookies (think like you'd get in the minibar) for me because he thought it might help me to "power through".
Had a brief chat with one of the staff working the front desk here at the Novotel AKL Airport and mentioned I'd been going since 4am and was trying to power through to my next flight at 6am. Cue momentary shock from the hotel staffer. I went back to where I've set up shop here in the lobby, and the next thing I know he's walking over with a fistful of pre-packaged cookies (think like you'd get in the minibar) for me because he thought it might help me to "power through".
