Locked out of account, membership doesn't exist!

[Warks]

I was trying to log in to Velocity to check in for my next flight when I got a message my login was incorrect. The details were saved in the browser so I knew I hadn't changed anything. I tried re-entering the information and was told my account was locked and to call them. Tried the Velocity phone number and got the message it was weekdays 9 to 5 only or words to that effect.

Started again in a new window going into Virgin and got the same locked message but I could unlock by entering my Velocity number and email address. When I did that I got the message that my account didn't exist. Have I been hacked? What IS going on? This is seriously bad.

 

[Warks]

Well I tried again as I noticed my email had a capital letter at the start due to autocorrect on the phone. I thought it would not make a difference as emails aren't case sensitive. What do you know? It worked so I'm back in. BUT I still can't retrieve my bookings as a Velocity member! Have to copy and paste the booking number every time.

 

[CJEMNMAC]

Well I tried again as I noticed my email had a capital letter at the start due to autocorrect on the phone. I thought it would not make a difference as emails aren't case sensitive. What do you know? It worked so I'm back in. BUT I still can't retrieve my bookings as a Velocity member! Have to copy and paste the booking number every time.

Not sure if this helps.

When you log into velocity account and go to account details. Select " My bookings" on the left side and you can access the bookings without entering the details each time

 

[minodude]

I thought it would not make a difference as emails aren't case sensitive.

Just to be a pedant: email addresses are case sensitive. Email addresses are defined in a document called RFC 2821, and it says:

The local-part of a mailbox MUST BE treated as case sensitive [...] In particular, for some hosts the user "smith" is different from the user "Smith".

So technically [email protected] and [email protected] are not the same email address (man email providers treat them as case-insensitive, but technically they shouldn't).

The domain part ISN'T case-sensitive (so [email protected] and [email protected] are the same)

/pedant

 

[drewbles]

Just to be a pedant: email addresses are case sensitive. Email addresses are defined in a document called RFC 2821, and it says:



So technically [email protected] and [email protected] are not the same email address (man email providers treat them as case-insensitive, but technically they shouldn't).

The domain part ISN'T case-sensitive (so [email protected] and [email protected] are the same)

/pedant

According to the RFC you are indeed correct. In my 20+ years in the industry, i'm yet to see anyone actually enforce it though

 

[Warks]

I wonder what planet they live on. I've used mixed capitalisation or all caps in emails for a long time and they've always worked. I'm even informed that you can insert full stops in between letters in the bit to the left of the @ (domain) without a problem although that may just be Gmail I'm thinking. I've just tried it and it worked.

 

[JohnK]

I'm even informed that you can insert full stops in between letters in the bit to the left of the @ (domain) without a problem although that may just be Gmail I'm thinking. I've just tried it and it worked.

That's what I thought I understood with Gmail which would mean that full stops to the left of the @ are ignored.

Which would mean that [email protected] and [email protected] are essentially the same email address.

Does this mean that all other domains adhere to the same standards?

 

[minodude]

Nope. That's basically Gmail-specific. Others may also do it, but it certainly can't be universally relied upon.