London Connection Bankrupt.

[drron]

We had an 8 night booking at one of their London apartments for the Chelsea Flower show.
Asked about a refund on 16/3.Told if cancelled then lose all and it was prepaid.
Told to get in touch after 16/4.No replies to emails and today found out they officially were liquidated on 2/4.

They were owned by a US company so it appears $US2000 has just disappeared.

We did ask about our insurance cover 2 weeks ago when no answer and told that as our yearly policy expired this week and the booking was not until next week we would have to purchase a new policy.Of course then Covid not covered.

 

[Dr Ralph]

Credit card charge back possible?

 

[Anna]

I'm not sure why covid comes into it if your loss is because the service provider is insolvent? Does your policy cover service provider insolvency? If it does then your loss arguably arose on 2/4 under the previous policy anyway so another reason why covid isn't relevant.

 

[nickykim]

In my opinion those travel insurance companies who don’t have exclusions for pandemics are attempting to wiggle out of paying claims by misinforming their customers.

 

[drron]

So mrsdrron went searching and found more info.

London Connection going out of business - Rick Steves Travel Forum

I got an email this morning announcing that London Connections has filed an Article of Dissolution due to the Covid crisis. I had put down a significant deposit for an apartment for end of September. I guess I'll be on the phone this morning with my cc company to figure out next steps. I'll re...

community.ricksteves.com

London Connection- Notice of Dissolution - United Kingdom Forum - Tripadvisor

Answer 1 of 45: We were scheduled for May 5th arrival. We cancelled two weeks ago and were told no refunds but that we could rebook and use our credit. Now I wake up to this. Should I wait to see if I get any monies back, contact my credit card or any...

www.tripadvisor.com.au

Then i looked a little further and came up with this.

Beware of London Connection (aka Connections Management - Ogden Forum - Tripadvisor

Answer 1 of 29: I am writing to warn other travelers and tourists about a company in Ogden Utah called the London Connection, a.d.b.a. the Connections Management Group, LLC . This company, which advertises in the New Yorker magazine and on the web, is in the...

www.tripadvisor.com.au

Which led me to this.

LONDON CONNECTION SERVICES LIMITED overview - Find and update company information - GOV.UK

LONDON CONNECTION SERVICES LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity

beta.companieshouse.gov.uk

But back to the Rick Steves article and the Utah company sent an email to affected customers which we and many others didn't receive.
"Notice of Dissolution - London Connection / Connections Management Group

Thomas Moore - London Connection [email protected]
Thu 4/2/2020 12:59 AM

London Connection / Connections Management Group - Notice of Dissolution

Due to the recent Corona Virus, London Connection/Connections Management Group was forced to file Articles of Dissolution, on the 1st of April 2020, in the state of Utah. I have been appointed manager to liquidate business affairs."

Other sleuths had already checked with the Utah District Attorney and the Utah Company has not filed a bankruptcy petition.

Sounds like all along this set up was a house of cards though fortunately many had a good experience with them.

 

[tgh]

My commiserations to you both, in tough times stuff happens.