stig_aus
Intern
- Joined
- Feb 14, 2018
- Posts
- 96
- Qantas
- Gold
- Virgin
- Platinum
Hi all,
So my wife and I are just finishing up a quick trip from Melbourne to Sydney and back again with VA. Heading into the trip I was sitting on 480 SC for my rolling 12 months, so I booked Elevate fares both ways for each of us (15 SC per person per leg - taking me to 510 SC at the completion of the first leg as we use family pooling to my account).
As the first flight of our trip was on a Sunday the credits haven’t come through yet (Monday afternoon), but I proceeded to the desk at the lounge to plead my case.
I was promptly turned away with the polite ladies at the desk saying that “they can’t see flight history, points, or credits, only level (Red, Silver, Gold etc.)”. I tried showing my itinerary and boarding passes from the previous flight but was told “until you are Gold you aren’t Gold”.
Am I right to be annoyed at this? I understand they are following procedure to the letter, but I have spent a few extra dollars to obtain status with VA and would like think that this carries a bit of value.
Keen to hear everyone’s thoughts.
So my wife and I are just finishing up a quick trip from Melbourne to Sydney and back again with VA. Heading into the trip I was sitting on 480 SC for my rolling 12 months, so I booked Elevate fares both ways for each of us (15 SC per person per leg - taking me to 510 SC at the completion of the first leg as we use family pooling to my account).
As the first flight of our trip was on a Sunday the credits haven’t come through yet (Monday afternoon), but I proceeded to the desk at the lounge to plead my case.
I was promptly turned away with the polite ladies at the desk saying that “they can’t see flight history, points, or credits, only level (Red, Silver, Gold etc.)”. I tried showing my itinerary and boarding passes from the previous flight but was told “until you are Gold you aren’t Gold”.
Am I right to be annoyed at this? I understand they are following procedure to the letter, but I have spent a few extra dollars to obtain status with VA and would like think that this carries a bit of value.
Keen to hear everyone’s thoughts.