Luggage left behind, very poor qantas

[ozmille]

After KL put my cases on an AMS CUR instead of AMS AUA I always pack at least my swimmers and one change of clothes in my handluggage. Instead of bringing the bags from CUR to AUA they sent them back to AMS to be put on the next service to AUA. Off-course knowing my luck the next flight to AUA wasn't for another 3 days they gave me USD150 to buy some clothes. The only annoying thing was they didn't give me all the money at once and I has to go back to the airport every day to get another USD50...

 

[UP4014]

WHile it was with Air Canada, it is remarkably frustrating to be told that for 4 days. I care about my bag, which hadn't been delivered within 48 hours :!:

I guess finding them is separate from reuniting them with the owner. :mrgreen:

 

[Vinny]

@vinny - after collecting your luggage at SYD, then wheeling it to the DOM transfer and rechecking it to BNE, you say it took 5 days to arrive? Sure is something fishy here! Why would you accept no explanation from the airline involved? You must have been on their case daily surely? What did they say?

Five days to arrive and the bag actually arrived at BNE while I was in the long line at the missing baggage line. All I was given was a URL to check on the progress on tracking my bags. Calls to QF customer service during this time gave the same advice and nothing more. If it would be possible to just shrug their shoulders over the phone they would do it.

I now let QF and other business become aware of when things do no meet acceptable standards and ask what they are doing. I realise that the person taking the call is not the one at fault and make that known to them. Most are apologetic and at least try to remedy the situation. More than telling me to keep glued to the internet waiting for a message that luggage has been located.

I was SG then. I now let QF know in no uncertain terms when unacceptable service is offered. The delivery guy told me he delivers dunno how many hundreds of lost items of luggage each week.