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Franky said:
Just like my experience with booking.com, you get absolutely no mercy from them, and as you have found, no communication either.
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I guess it depends on how you engage them. I've had nothing but great experiences through this COVID-19 period, with all 6 non-refundable bookings refunded. Within 2 days maximum.

Hotels.com I'm still waiting on flexible booking refunds, 23 days and counting ...........
 
Flashback said:
I guess it depends on how you engage them. I've had nothing but great experiences through this COVID-19 period, with all 6 non-refundable bookings refunded. Within 2 days maximum.

Hotels.com I'm still waiting on flexible booking refunds, 23 days and counting ...........
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I’ve had 3 of 4 hotels booked thru LE moved to new dates from March to December despite them being within the 45 day non-cancellation period, and our 8 flight itinerary moved unchanged similarly. The 4th hotel booked thru bookings.com, and for which the owner of the hotel has agreed to honour the booking in December, however not a yes, no or otherwise from bookings.com whether they’re OK with the deal. We will find out I guess if the travel in December eventuates.
 
Franky said:
I’ve had 3 of 4 hotels booked thru LE moved to new dates from March to December despite them being within the 45 day non-cancellation period, and our 8 flight itinerary moved unchanged similarly. The 4th hotel booked thru bookings.com, and for which the owner of the hotel has agreed to honour the booking in December, however not a yes, no or otherwise from bookings.com whether they’re OK with the deal. We will find out I guess if the travel in December eventuates.
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The owner can move the booking dates on their end in the system; failing that you will need to call Booking.com (with proof, or with the owner happy to speak to them on the phone to confirm it) and they will move it as agreed.
 
Flashback said:
The owner can move the booking dates on their end in the system; failing that you will need to call Booking.com (with proof, or with the owner happy to speak to them on the phone to confirm it) and they will move it as agreed.
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Thanks, will obviously need to try that closer to the dates, not sure whether the trip will come to pass anyway, but have the fingers crossed.
 
Ausbt said:
Naturally, no refund has been forthcoming.
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An update on post #1,414. I can now happily report that booking.com have refunded my accommodation cost. I'm quite surprised actually, and unsure whether the apartment owners came to their senses, whether it was just a long delay or whether something else occurred. No correspondence was received, the credit just appeared in my account 3 months after the original charge. So good result, but the lessons learned will stay with me. ANZ (travel adventures card) were quite helpful really, although their hands were tied to some extent.
 
Ausbt said:
An update on post #1,414. I can now happily report that booking.com have refunded my accommodation cost. I'm quite surprised actually, and unsure whether the apartment owners came to their senses, whether it was just a long delay or whether something else occurred. No correspondence was received, the credit just appeared in my account 3 months after the original charge. So good result, but the lessons learned will stay with me. ANZ (travel adventures card) were quite helpful really, although their hands were tied to some extent.
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With my experiences of booking.com, if the property handled the payment on behalf of booking.com; then booking.com can't do much until they've received the money back from the property. I had that recently with one of my bookings, but the money has indeed come back. For the other 8 or so bookings I've cancelled with them in the last 2 months booking.com handled the payments so they were back in 24 hours.

A far from from hotels.com which has been taking circa 30 days. Which is odd, as normally they're NBD!
 
It has been difficult making travel mistakes over the past 12 months as we move between rooms in our home.
We should be able to get going fairly soon so i made sure i had activity in our AA miles, our Velocity points and our Qantas points. The Singapore Kris Miles are extended but not for much longer.
Almost shot time so we can start booking and making mistakes
 
cove said:
It has been difficult making travel mistakes over the past 12 months as we move between rooms in our home.
We should be able to get going fairly soon so i made sure i had activity in our AA miles, our Velocity points and our Qantas points. The Singapore Kris Miles are extended but not for much longer.
Almost shot time so we can start booking and making mistakes
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Was easy for me, though the travel was only down to my local golf course. Our group has had a permanent booking for years at 0600 on Saturday mornings for years. I normally lay out all my golf gear the night before, set up the kettle and teapot for a quick brew before I leave. Went thru all that yesterday and thought on the 10 minute drive to the coure that it looked a bit lighter than usual. Bit further on noticed that the usual multiple pelitons of cyclists weren't at the usual places. Got close to the course and passed the first green and there was a group putting out and thought how did they get to tee off before us? Arrived at the car park which was almost full, everyone I could see was wearing a different polo shirt than me but still didn't twig until I walked into the pro shop to pay, and noticed that the clock was saying 0650, instead of 0550 and the penny dropped. Hadn't set my alarm correctly. Sheepishly returned to my car and and to my home. Our group has a fines system for doing dumb-assed things like this, and it cost me $5 for my transgressions. Oh dear...
 
Matt_01 said:
Same here however in Dec 20 I started making mistakes, the mistake was underestimating how soon we could/not travel international in 21.
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Yes I have made that mistake too, and have had to reschedule a couple of domestic trips due to surprise Vic and Qld border closures.

Also made a mega mistake in December. Having a family get together in lieu of Christmas in Evans Head (far northern NSW) to avoid issues with the QLD border. Then NSW Northern beaches thing kicks off. Not such a worry except that we had planned to come home to ACT via Wollongong to pick up the (consolation prize for all the cancelled overseas trips) jetski from the dealer. That single stop would have landed us with a 2 week home quarantine. So with the help of google, and a very willing dealer, we managed to do the pick up in a roadside car park at Albion Park Rail - just 100m the other (safe) side of the exclusion zone. However, had to drive all the way from Newcastle to there without even a toilet break! I have never been so please to see a Macca's sign, ever!

However, I am now considering booking award seats if I can get them to Japan in late Feb 2022. I hope that is not a travel mistake!
 

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