Maggots in Qantas Trail Mix

[MarkD]

Maggots are a good source of protein, she should keep quiet or everyone will want some

 

[mannej]

It is funny, some people pay good money for cheese with maggots inside

 

[simongr]

Makes me less inclined to eat in the dark...

 

[MatF]

Makes me less inclined to eat in the dark...

Indeed, reminds me of this (worse) case:
Blood-soaked bandage in Red Rooster chips - Local News - News - Albert & Logan News

Always a good plan to at least look at what you're putting in your mouth.

 

[drron]

Is any one else becoming a little suspicious of this story.She and her son found 3 of 3 packets of trail mix with maggots.Several days after this incident no one else from this flight has come forward with a tale of maggots.
No where in any of the reports i have looked at is mention of this being reported to the crew on this flight.some papers have a picture of her at home holding up a packet of said trail mix.However videos of the maggots have all been removed.Why?
But leaving that aside $400 compensation from QF is definitely adequate.

 

[Mal]

Were they really maggots ? Would have expected weevils.

If 3 packs were affected why did no one else complain. Or has that been swept under the carpet?



Sent from my GT-I9100 using AustFreqFly

 

[drron]

All right she did show FAs and the video is on her facebook page and does appear to be shot in flight.
I still wonder why no one else had the maggots.

 

[UP4014]

This would be the go but it depends on the contract they have with the supplier.

Not at all, I don't think maggots would be in the contract either do you.

As the customer you simply ram it home to them you won't stand for it regardless of contract, contaminated food gets dealt with swiftly and sharply. They either cop the loss or the agreement is terminated.

Matt

 

[yo yo ma]

Is any one else becoming a little suspicious of this story.She and her son found 3 of 3 packets of trail mix with maggots.Several days after this incident no one else from this flight has come forward with a tale of maggots.

yes... very suspicious.

 

[docjames]

A few thoughts.

1. So the aussie biscuit company (or whatever it's called) bulk ships these packets of biscuits to LAX to then be flown back onboard for pax? In which case isnt there possibly a biger issue of potential importation of pest to the US by the biscuit compnay?

2. One wonder if the pax took the biscuits off her outbound flight (presumably some days-weeks prior to the return flight) then consumed on the inbound?

3. What is the gain by taking it to the media (ie. pax seeking more money presumably). A better ploy if unable to deal with QF direct would be to engage a lawyer, not Today Tonight (expect this to feature prominently tonight!).

4. Whist I'd also be majorly annoyed, people really do need to get more into the "stuff happens" basket and less into the "let's create a media stir / gun for as much $$$ as we can get" basket. She felt sick, and she didnt enjoy her flight. $400 seems a reasonable offer. If she subsequently develops "food poisoning" or other complication, the offer from QF should rightly go up. But not in response to "bash QF in the media" IMO.


I'm sure opinions will vary..........

 

[juddles]

Is any one else becoming a little suspicious of this story.She and her son found 3 of 3 packets of trail mix with maggots.Several days after this incident no one else from this flight has come forward with a tale of maggots.
....

Strange things do happen, but this I find hard to swallow. (sorry)

Maggots in trail mix?? I suspect that IF such an amazing situation truly occurred, Qantas (or any other airline) would pay a flapping lot more than $400 to keep it under wraps. IMHO this is pure cough.

 

[seanpodge]

Obviously an outsourced supplier is ultimately responsible, but that doesn't mean that Qantas can just wash its hands of any responsibility. In the end, a Qantas staff member on a Qantas flight served a paying Qantas customer food (which they were entitled to and had included in their fare) that was clearly not fit for consumption. So while Qantas will (quite rightly) either give the supplier a good ol' fashioned bollocking or just drop them like a bad habit, I think that Qantas does have a responsibility to look after their passenger and customer as much as they can. It would certainly be pretty callous if they just gave them the phone number of the supplier and basically told them to call someone who cares.

$400 is pretty reasonable compensation, although from a PR point of view they probably should have just given a full refund along with a public apology, which would give them a subtle opportunity to lay into their supplier.

 

[Balwyn3103]

Worth remembering that Donoghue v Stevenson case was a claim against the manufacturer not the cafe owner who served Mrs. Donoghue the ginger beer. The claim was based on both her stomach upset as well as "nervous shock" at finding the snail in her drink.

 

[UP4014]

If it was me personally, I'd wouldn't be fussed about the $400 in the scheme of things, but insist at the time I needed a bottle of their best on board red to remove the taste from my mouth.

Matt

 

[Simo]

Shouldn't the manufacturer be at fault though? Sealed pack etc..

The manufactures response is cough.

The thing that wasn't mentioned was it past best by date?

 

[DC3]

A pack that was shown on the news tonight, origin not mentioned, had a date of NOV 2012. She's all over the 6.00pm news sqawking about it. Got her kid on camera as well.

 

[amaroo]

A pack that was shown on the news tonight, origin not mentioned, had a date of NOV 2012. She's all over the 6.00pm news sqawking about it. Got her kid on camera as well.

She not the first one to front up to the media....Jetstar's mile-high maggot shocker - World - NZ Herald News

Love the last line by the professor:mrgreen:

 

[clifford]

She not the first one to front up to the media....Jetstar's mile-high maggot shocker - World - NZ Herald News

Love the last line by the professor:mrgreen:

Good one Amaroo.

 

[Oneworldplus2]

Wow, if that happened to me and all they offered was $400, I would be beside myself. At the very minimum, as stated by another poster, a full refund and a big letter of apology.

She will probably be bringing her own packed lunch for her next Qantas flight after that experience.......

Although I must say, compared to the food I was served in Y on MEL-LAX-MEL a few years ago, maggots might be an improvement.

Don't forget -

• Lifetime CL membership - starting immediately
• 10 million Qantas points
• Free Upgrades for the rest of her+son's life
• Her name on the next A380

Did I forget anything?

 

[Oneworldplus2]

Obviously an outsourced supplier is ultimately responsible, but that doesn't mean that Qantas can just wash its hands of any responsibility. In the end, a Qantas staff member on a Qantas flight served a paying Qantas customer food (which they were entitled to and had included in their fare) that was clearly not fit for consumption. So while Qantas will (quite rightly) either give the supplier a good ol' fashioned bollocking or just drop them like a bad habit, I think that Qantas does have a responsibility to look after their passenger and customer as much as they can. It would certainly be pretty callous if they just gave them the phone number of the supplier and basically told them to call someone who cares.

Lets also not forget -
1) Sealed packed. QF is the middle man here
2) The packed wasn't transparent - staff have NO way of knowing if maggots/diamonds/gold/insects/cocaine......is inside
3) Served at night, lights were off