Message on Easter Disruptions from Qantas CEO

[blueflamenco]

The curiosity alone is killing me.. What is so great about the extended version?

Please share!

 

[anat0l]

They've learnt from BA (BA did similar tactics with open letters published on their website/newspapers and emailed to select customers)

BA went as so far as to have video messages from Willie Walsh during the strike.

 

[whereishome]

The curiosity alone is killing me.. What is so great about the extended version?

Please share!

As posted by Serfty.

Here a link to the full online (.pdf) message:

• MESSAGE ON EASTER DISRUPTIONS FROM QANTAS CEO ALAN JOYCE

 

[blueflamenco]

Oops - thank you!

 

[Mal]

They missed a few incidents over Easter

(Eg BNE-LAX // LAX-BNE and their dramas).

 

[oldqf]

let's cut to the chase - this is just QF patronising BS to Frequent Flyers- the email was sent to those who only get points via Woolworths and Amex and QF Staff who hold FF membership.

The "facts" - it's the same old mantra!

 

[oldqf]

correction - all FFs as well as the above!

 

[straitman]

let's cut to the chase - this is just QF patronising BS to Frequent Flyers- the email was sent to those who only get points via Woolworths and Amex and QF Staff who hold FF membership.

The "facts" - it's the same old mantra!

correction - all FFs as well as the above!

oldqf,

You say this with authority based upon what :?:

Sorry to sound cynical and sceptical but your three, and only posts, on AFF are all very negative.

 

[dajop]

correction - all FFs as well as the above!

Not ALL FF'ers. I didn't get one.

 

[straitman]

Not ALL FF'ers. I didn't get one.

We got two in our house so would you like one :?:

 

[dajop]

We got two in our house so would you like one :?:

Oh, I don't want to impose. You better to keep them both, you never know when the second one might come in handy.

 

[straitman]

Oh, I don't want to impose. You better to keep them both, you never know when the second one might come in handy.

As you wish :!: :shock:

 

[Kendall Roy]

oldqf,

You say this with authority based upon what :?:

Sorry to sound cynical and sceptical but your three and only posts are all very negative.

I'm tipping disgruntled QF employee

 

[Standby]

A company trying to get the message out in a balanced way in the Media ges clippd and cut to sound less than they want.If you want yor customers to know the story unabridged,as Qanats sees them ,,use the 7Million FF database . Ultimately they are more likely your loyal customers.Agree there seem quiet a few seperate and non related mechanicals but most viewers here irrespective of who they travel with have balanced view without the media hysteria. QF have all up probobly over 400 departure a day. The fact is their ontime performance is at the top of the tree (admit thats Dom) and certainly not the worst cancelation rate suggests they are by Industry standards good.Lets face it planes break. Did Qantas accomodate disrupted passengers? did they reasonably take good care of them? They're the areas that need measuring.
Anyway it seems from todays papers DJ are about to get the smeering by Engineers that QF has due to the ongoing failure to reach an EBA agreement.
From next week they will start bans etc on DJ...I'll disbelieve the "leaked" mtce issues stories to the blatherings there also.
Balance in reporting doesnt sell papers,just take this with a grain of salt and a good does of perspective

 

[oldqf]

I'm tipping disgruntled QF employee

I am not a disgruntled QF employee, more a realist that can see the erosion that is happening at QF
with the current policy and handling of valid customer concerns

 

[straitman]

I am not a disgruntled QF employee, more a realist that can see the erosion that is happening at QF
with the current policy and handling of valid customer concerns

What is different with how QF is handling things when compared to anyone else :?:

I think that most businesses are just as bad these days :!:

 

[N860CR]

I think there'd be more value in AJ sending out an email explaining the declining standards of service and customer service...

I can’t promise to eliminate delays altogether, but I can promise that​

we will always do all we can to care for our customers if delays occur.

That lines a laugh... I can recall being stranded 18 hours before a domestic flight with an overnight connection to an LAX flight and being told "all I can do is give you a refund and you can book on another airline"

It's these kinds of things that frustrate people, the constant plugging of "we're a premium airline, we're so much better than everyone else" but then handing out service that is equal to (or worse) than the competition.

 

[bossreggie]

oldqf,

You say this with authority based upon what :?:

Sorry to sound cynical and sceptical but your three, and only posts, on AFF are all very negative.

I'm with you.

Maybe he/she subscribes to a "no news" publication and believes all the s@%t that is printed in it.

I trust Qantas with safety.

EVERY time I board a QF plane I am glad for the "safety over schedule" policy.

 

[dajop]

I That lines a laugh... I can recall being stranded 18 hours before a domestic flight with an overnight connection to an LAX flight and being told "all I can do is give you a refund and you can book on another airline"

On the other hand, somethins they can be very accomodating. On Monday I was (supposed to be on QF5) on Monday SYD-SIN on X (economy award) class on nonchangable oneworld award, connecting from a MEL-SYD flight in N class red e-deal. Bookings unlinked.

Got a message Monday morning indicating QF5 was being delayed 2 hours, rang back and they moved my MEL-SYD flight 2 hours later no dramas. Got to the airport and noticed people going into the F suite to checkin for QF9 (MEL-SIN) and I get a little jealous, oh how nice it would be just to jump straight on the plane to SIN. Anyway I went to service desk and asked based on the delayed QF5 departure, and they happily reaccomodated me on QF9 - with added bonus of being on an A380 as well as eliminating the b*s at SYD.

 

[banger2]

I was wondering which service was going to affected...I was about 2hrs late into Sydney Monday morning on QF128 as the preceeding QF127 was late to HKG...and it parked in a bay at Sydney I associated(rightly or wrongly) with either US/UK destination flights....the 747 used seemed a bit younger than the previous 747 QF127/128 flights I have taken also.
Back on topic....I also received 2 of this email I thought it was a reasonable reply to the media's seemingly unreasonable reporting of Qantas's recent mechanical incidents that Im sure happen to all airlines! If only the media had reported yesterday mornings Toyota Prius breakdown in front of me halfway through the M5 tunnel....surely that would have sold papers also
I have confidence when I fly Qantas, that safety is really their number 1 concern.