Tonkatough
Intern
- Joined
- Apr 29, 2012
- Posts
- 94
I've read the posts on MH seat selection but just thought I would share my recent issues with MH seat selection.
Part 1: MEL-KUL-KUA in Y. A few weeks out I called MH to request seats as I normally do. I am OneWorld Emerald and can usually get access to the bulk head seats for a bit more space and comfort. This time the MH operator said things have changed since July - now there is a fee for seat selection, or, you can select your seat online within 48 hours when you can check-in online.
So I waited, received the 48 hour online check-in email and...... MH online check in not possible, please contact MH.
Phoned MH - they said there is nothing they can do. At 48 hours the seat selection is handed over to the 'airport operations'. Tried MH website - no good. Tried the MH App - no good. Tried the Travel Agent - not possible. Tried again at the airport but as expected, limited selection and certainly not bulkhead or preferential seats. And to add..... luggage did not make the connection.
Part 2: KUA-KUL-SYD in Y. Thought I was onto it after the past experience. Phoned MH, paid for preferred seats, received the online check-in email, checked in online for both flights. At the airport, I found I was in my selected first flight seat but had been assigned a different seat on the KUL-SYD flight to the one I had paid for. MH advised they could do nothing. Checked again at MH First Lounge in KUL - my 'paid for seat' had been assigned to someone else!
Grrrrrrr! And you know what it's like trying to get somewhere with MH with these types of situations . All very pleasant, apologetic, inefficient, slow, but it ends up with: "there is nothing we can do". And it's probably not the most important thing in the world, but.....
Problem: MH seat selection process is farcical and now unassociated with OneWorld Status as it seemed to be before.
Solution: Not sure???? Fly J..... or drive.
Wondering if others had similar issues. Comments, suggestions welcome...
Part 1: MEL-KUL-KUA in Y. A few weeks out I called MH to request seats as I normally do. I am OneWorld Emerald and can usually get access to the bulk head seats for a bit more space and comfort. This time the MH operator said things have changed since July - now there is a fee for seat selection, or, you can select your seat online within 48 hours when you can check-in online.
So I waited, received the 48 hour online check-in email and...... MH online check in not possible, please contact MH.
Phoned MH - they said there is nothing they can do. At 48 hours the seat selection is handed over to the 'airport operations'. Tried MH website - no good. Tried the MH App - no good. Tried the Travel Agent - not possible. Tried again at the airport but as expected, limited selection and certainly not bulkhead or preferential seats. And to add..... luggage did not make the connection.
Part 2: KUA-KUL-SYD in Y. Thought I was onto it after the past experience. Phoned MH, paid for preferred seats, received the online check-in email, checked in online for both flights. At the airport, I found I was in my selected first flight seat but had been assigned a different seat on the KUL-SYD flight to the one I had paid for. MH advised they could do nothing. Checked again at MH First Lounge in KUL - my 'paid for seat' had been assigned to someone else!
Grrrrrrr! And you know what it's like trying to get somewhere with MH with these types of situations . All very pleasant, apologetic, inefficient, slow, but it ends up with: "there is nothing we can do". And it's probably not the most important thing in the world, but.....
Problem: MH seat selection process is farcical and now unassociated with OneWorld Status as it seemed to be before.
Solution: Not sure???? Fly J..... or drive.
Wondering if others had similar issues. Comments, suggestions welcome...
