Missing Credit Madness [Qantas refusing Credit for Travel on oneworld Airlines]

[bmcc]

We paid for Business upfront. We didn't have a booking at that point so just a straight purchase. I've emailed their FF centre with full details etc. it's pretty obvious in the activity statement that the award flight was cancelled back in March.

Make sure you ascertain your fare class and can match it with the Airline Earning Table for British Airways.

With this information in hand you can hopefully talk some sense into the offshore customer support team. Be prepared for a fight...

 

[SYD]

We paid for Business upfront. We didn't have a booking at that point so just a straight purchase. I've emailed their FF centre with full details etc. it's pretty obvious in the activity statement that the award flight was cancelled back in March.

The cancelled booking is probably an unrelated coincidence.

Do you know what fare bucket it booked into? I’d start there and then here.



An upfront paid full Biz fare should have landed in CDIRJ bucket and earn J points and status credits. But if BA are fiddling with fare buckets, then there might be some other unintended consequences.

The other discussion about “Promo” upgrades appear to be that they no longer book into “I” but “U”.

 

[Pushka]

The cancelled booking is probably an unrelated coincidence.

Do you know what fare bucket it booked into? I’d start there and then here.

View attachment 395424

An upfront paid full Biz fare should have landed in CDIRJ bucket and earn J points and status credits. But if BA are fiddling with fare buckets, then there might be some other unintended consequences.

The other discussion about “Promo” upgrades appear to be that they no longer book into “I” but “U”.

The activity statement specifically states Classic Flight Reward booking. But if BA are being dodgy....

How do I find the fare bucket?

 

[SYD]

The activity statement specifically states Classic Flight Reward booking. But if BA are being dodgy....

That suggests it went through as “U”….

How do I find the fare bucket?

Not sure after the flight. They’re as bad as QF now not showing fare buckets. Nothing on my future booking emails and nothing clicking through. I could probably get the fare bucket of mine on rj.com but usually not possible once a trip is flown?

 

[Pushka]

That suggests it went through as “U”….

Not sure after the flight. They’re as bad as QF now showing fare buckets. Nothing on my future booking emails and nothing clicking through. I could probably get the fare bucket of mine on rj.com but usually not possible once a trip is flown?

Way too expensive for a U bucket There is nothing on the Invoice and booking email. Isn't this deceptive practise?

 

[bmcc]

Way too expensive for a U bucket There is nothing on the Invoice and booking email. Isn't this deceptive practise?

If you call Qantas, they can tell you the fare class of a past trip by reference to the 6 digit booking reference number.

Of course, it is entirely probable that they will simply refuse to do so.

And yes, it at least borders on deceptive.

 

[Princess Fiona]

Way too expensive for a U bucket There is nothing on the Invoice and booking email. Isn't this deceptive practise?

BA boarding passes have the ticket number on there.
If you send a picture of that along with your email invoice for the flight QFF should be able to sort it out for you.

I don’t think this is anything to do with cancelling the Award, it’s simply that BA have sent this across to QF as U class.

 

[Pushka]

BA boarding passes have the ticket number on there.
If you send a picture of that along with your email invoice for the flight QFF should be able to sort it out for you.

I don’t think this is anything to do with cancelling the Award, it’s simply that BA have sent this across to QF as U class.

I have the ticket numbers just not the booking class. I'll try that, thanks PF.

 

[justinbrett]

The QF points claim process is completely broken at the moment.

Even if you raise a complaint about the FF service centre, it just goes to the same people so there’s no escalation.

Lots of of “we’re waiting for the specialist team to respond”.

Mine is an AA flight which you’d think would be the easiest.

 

[serfty]

The later have started booking into “U” class - which is “Classic Reward” fare type as far as QF is concerned. Is the activity showing “Classic Reward”?

In my experience, such did book into U - about 7 years ago I paid for a POAG LHR-IST and it changed to U. Still received business SC's.

 

[Mwenenzi]

The activity statement specifically states Classic Flight Reward booking. But if BA are being dodgy....
How do I find the fare bucket?

Have you flown the full itinerary? Or just part with a return to follow?
Putting e-ticket and/or PNR into the various OW "manage my booking" can sometimes show info that QF (and BA?) do not. Have to click on other links in these web sites.
QR Qatar - accepts e-ticket. Many airlines MMB do not
UL https://www.srilankan.com/en_uk/plan-and-book/manage-your-booking?
RJ
AY

 

[SYD]

In my experience, such did book into U - about 7 years ago I paid for a POAG LHR-IST and it changed to U. Still received business SC's.

I couldn’t find the record of my last one - a few years ago now. If they were always “U” it’s curious then how they credited as J SCs / pts in the past?

Have you flown the full itinerary? Or just part with a return to follow?
Putting e-ticket and/or PNR into the various OW "manage my booking" can sometimes show info that QF (and BA?) do not. Have to click on other links in these web sites.
QR Qatar - accepts e-ticket. Many airlines MMB do not
UL https://www.srilankan.com/en_uk/plan-and-book/manage-your-booking?
RJ
AY

AY was able to show me fare bucket for a future reservation (no details on either UL nor RJ).

 

[Pushka]

Have you flown the full itinerary? Or just part with a return to follow?
Putting e-ticket and/or PNR into the various OW "manage my booking" can sometimes show info that QF (and BA?) do not. Have to click on other links in these web sites.
QR Qatar - accepts e-ticket. Many airlines MMB do not
UL https://www.srilankan.com/en_uk/plan-and-book/manage-your-booking?
RJ
AY

Sadly just a one way. Finnair didn't show it. I'll try your other suggestions. Thankyou.

 

[serfty]

I couldn’t find the record of my last one - a few years ago now. If they were always “U” it’s curious then how they credited as J SCs / pts in the past?

November 2016 - I was concerned after upgrading and seeing U class on BA MMB. I queried this with a UK based expat who was doing this regularly and they indicated this was normal, but it would post as Revenue Business; it did.

 

[Pushka]

November 2016 - I was concerned after upgrading and seeing U class on BA MMB. I queried this with a UK based expat who was doing this regularly and they indicated this was normal, but it would post as Revenue Business; it did.

Maybe that's changed coz mine didn't so far.

 

[serfty]

Maybe that's changed coz mine didn't so far.

As you indicated. Missing Credit Madness [Qantas refusing to Recognise Qatar Codeshares on oneworld Airlines (BA/JL)]

Do you have the original booking class documented - at the very least you should get credit for that.

 

[Pushka]

This is a new one. Claim already denied. Used the ticket number on original booking and which AY was able to find.

 

[ole nimeton]

The QF points claim process is completely broken at the moment.

Infuriating would be an under statement.

I recently tried to claim an original routing credit, for myself and my travel companion for SYD-MEL-CBR flights booked as part of a double status credits promotion. We were put on a SYD-CBR direct flight because the SYD-MEL segment was cancelled, so I followed the steps in the AFF guide etc to claim an original routing credit for the lost MEL-CBR flight plus the associated double status credits.

Long story short, after much back and forth with the QF frequent flyer team, they eventually credited me the lost SYD-MEL flight, the SYD-CBR flight I actually took plus the original cancelled MEL-CBR flight. Double status credits were automatic for the actually flown SYD-CBR flight but no double status credits were ever received for the other two flights. Anyway, I wasn't going to argue at this point - they managed to get me to the amount of status credits I was expecting by incorrectly crediting an extra flight.

My travel companion, however, was not so lucky. Despite being on the same booking that I had paid for, the FF team refused to deal with me to action my companions claim unless they followed it up themselves which they eventually found time to do. Several phone calls later and one of the agents had manually removed their actually flown SYD-CBR flight with the promise that the originally booked flights and double status credits would credit shortly. Three weeks later and neither the flights nor status credits have appeared in their account. Meanwhile they have missed out on a loyalty bonus and are just thankful that they weren't relying on the 160 status credits to retain status.

I'm not expecting any of my companion's status credits to show up (will update if they do) or for Qantas to correctly reflect the flights/double status credits in my account.

Either way it is infuriating and makes me think twice about sending the amount of money I do Qantas' way. They sell a product and then don't deliver on what they promise - plus the onus shouldn't be on me (or my travelling companion who didn't even enter into a financial transaction with Qantas) to have to repeatedly follow it up.

I'm not even going to bother trying to chase up my missing FJ CBR-NAN status credits which Qantas doesn't seem to have updated into their calculator (and presumably the back end) since FJ introduced the route a year ago.

 

[Princess Fiona]

This is a new one. Claim already denied. Used the ticket number on original booking and which AY was able to find.

View attachment 395684

The online claims process is frequently incorrect.
Just use the email address and submit a pic of the boarding pass and ticket receipt.

 

[justinbrett]

The online claims process is frequently incorrect.
Just use the email address and submit a pic of the boarding pass and ticket receipt.

Except for lowly WPs and below the new process is the FF service centre enter your details on the same system the online form uses, so if you can’t do it online it will likely fail again as well.

Then it gets escalated to a “specialised team” to review, and well, I’ve been waiting 4 months now. Multiple follow ups - email and phone, and two complaints (that as above went nowhere other than the same FF service centre).