Earlier this year I purchased flights through Qatar Airways. The routing was HND>DOH>LHR on the outbound, and LHR>DOH>HND on the inbound. The outbound leg was operated by Qatar Airways. The inbound leg was operated by British Airways and Japan Airlines. The ticket was paid for by credit card on the Qatar Airways website, and the e-ticket states clearly that the flights are in fare class 'P'.
The Qatar Airways earning table (copy below) makes clear that Qatar airways marketed tickets in fare class 'P' credit at the business rate, albeit that this would not apply for codeshare flights marketed by Qatar airways but operated by a non-oneworld airline. That's not relevant for me, since BA and JAL are oneworld airlines.
I waited a month or two but the flights were not credited. I have now have 3 weeks of back and forth emails with Qantas, who are refusing to credit the flights. At first, I simply received 3 boilerplate emails saying that the fare was "ineligible". Later, I received further emails stating that because the flight was a "charter or freight" flight, it was not eligible to earn points / status credits. Clearly nonsense. Now, 3 months later, I'm being told that there is a Qantas 'policy' of not awarding Qatar airways codeshare flights. I've asked for a copy of the 'policy' but I'm not simply being ignored.
I'm a Qantas platinum and lifetime gold member and am absolutely sick and tired of having these fights with Qantas (at least 3-4 times a year) about their refusal to properly credit partner flights. Invariably they eventually award the appropriate points/credits, but this time around they appear to simply be saying 'no' notwithstanding what their own clear terms and conditions are.
Aside from a Qantas complaint (already filed, rejected) and an ACA complaint (filed but not holding out any hope), am I right in thinking the only solution is to bring a claim for specific performance? This is really a point of principle, I'm not actually going to lose sleep over ~300 SCs but it's infuriating and I've pretty much lost my patience with them now.
Grateful for any thoughts, insights, comments, recommendations.
The Qatar Airways earning table (copy below) makes clear that Qatar airways marketed tickets in fare class 'P' credit at the business rate, albeit that this would not apply for codeshare flights marketed by Qatar airways but operated by a non-oneworld airline. That's not relevant for me, since BA and JAL are oneworld airlines.
I waited a month or two but the flights were not credited. I have now have 3 weeks of back and forth emails with Qantas, who are refusing to credit the flights. At first, I simply received 3 boilerplate emails saying that the fare was "ineligible". Later, I received further emails stating that because the flight was a "charter or freight" flight, it was not eligible to earn points / status credits. Clearly nonsense. Now, 3 months later, I'm being told that there is a Qantas 'policy' of not awarding Qatar airways codeshare flights. I've asked for a copy of the 'policy' but I'm not simply being ignored.
I'm a Qantas platinum and lifetime gold member and am absolutely sick and tired of having these fights with Qantas (at least 3-4 times a year) about their refusal to properly credit partner flights. Invariably they eventually award the appropriate points/credits, but this time around they appear to simply be saying 'no' notwithstanding what their own clear terms and conditions are.
Aside from a Qantas complaint (already filed, rejected) and an ACA complaint (filed but not holding out any hope), am I right in thinking the only solution is to bring a claim for specific performance? This is really a point of principle, I'm not actually going to lose sleep over ~300 SCs but it's infuriating and I've pretty much lost my patience with them now.
Grateful for any thoughts, insights, comments, recommendations.
