Missing points claim for AA flights with missed connection/rebooking

[phillyphlyer]

I recently took a couple of AA flights for which no points/sc were credited to my account. I know my QFF number was entered correctly, as my oneworld sapphire status was recognized. The flights were PHL-DFW and DFW-SFO in business (I). The flight from PHL-DFW was delayed, resulting in a missed connection in DFW, and I was put on a later flight to SFO. When submitting missing a points claim, should I list the original flight numbers booked, or the flights actually flown?

I have printed boarding passes for both original flights, but for the rescheduled flight I only have a screen capture of the mobile boarding pass. What should I submit as evidence?

Thanks so much!

 

[serfty]

I have printed boarding passes for both original flights, but for the rescheduled flight I only have a screen capture of the mobile boarding pass. What should I submit as evidence?

Welcome to AFF.

I presume you have not made a claim as yet.

What I would do initially is to log onto your Qantas FF account and use the submit missing points claim form.

https://www.qantas.com/au/en/frequent-flyer/my-account/points-activity/claim-missing-points.html

Enter the flights you actually took.

If that is rejected or is only partially successful, only then do you need to consider submitting boarding passes copies etc.

 

[RSD]

Welcome to AFF.

I presume you have not made a claim as yet.

What I would do initially is to log onto your Qantas FF account and use the submit missing points claim form.

https://www.qantas.com/au/en/frequent-flyer/my-account/points-activity/claim-missing-points.html

Enter the flights you actually took.

If that is rejected or is only partially successful, only then do you need to consider submitting boarding passes copies etc.

@serfty - what is the best way to claim SC's and points for an original route booked that was changed quite a bit including leaving out Singapore altogether (as a result of the Great Dubai Flood)?

 

[SYD]

@serfty - what is the best way to claim SC's and points for an original route booked that was changed quite a bit including leaving out Singapore altogether (as a result of the Great Dubai Flood)?

Email for ORC. Too complicated for the web form. Just send eTicket for original booking and BPs for actual flights flown.

 

[RSD]

Email for ORC. Too complicated for the web form. Just send eTicket for original booking and BPs for actual flights flown.

Cheers SYD - is this the best email address for this? [email protected]

 

[SYD]

Cheers SYD - is this the best email address for this? [email protected]

Yep. There’s another thread here with a generic email template, which I recall may have been posted by @sudoer.

 

[RSD]

Yep. There’s another thread here with a generic email template, which I recall may have been posted by @sudoer.

Many thanks - have done a search and located that template email from @sudoer and have submitted the email - hopefully it should do the trick without too much hassle. Now onto claiming my expenses for hotels etc for the delay...

 

[phillyphlyer]

Welcome to AFF.

I presume you have not made a claim as yet.

What I would do initially is to log onto your Qantas FF account and use the submit missing points claim form.

https://www.qantas.com/au/en/frequent-flyer/my-account/points-activity/claim-missing-points.html

Enter the flights you actually took.

If that is rejected or is only partially successful, only then do you need to consider submitting boarding passes copies etc.

Thanks a lot - the flights have now shown up on my activity statement.