Mixed class award?

[uproared]

There's an award available MEL-BNE-LAX where the BNE-LAX is available in J, however the MEL-BNE is only available in Y (booked out). I'd like to be on a specific flight, is it possible to book as 1 ticket with the MEL-BNE leg in Y? Pricing as 2 separate tickets obviously bumps the price up.

 

[smit0847]

Call centre should be able to do it

 

[uproared]

Thanks

And can/will they waive the service centre fee given it cannot be done online? I'm usually a QF-man, so I'm not too familiar with the ins-and-outs of Velocity.

 

[Fiches Mouser]

Thanks

And can/will they waive the service centre fee given it cannot be done online? I'm usually a QF-man, so I'm not too familiar with the ins-and-outs of Velocity.

Yes, It should be done proactively, but if not, just give them a reminder.

There's typically pretty good domestic J availability so might I suggest looking at MEL-BNE rewards at slightly different times - you might be able to find yourself in J the whole way, with a slightly different layover time.

 

[Nizar]

There's an award available MEL-BNE-LAX where the BNE-LAX is available in J, however the MEL-BNE is only available in Y (booked out). I'd like to be on a specific flight, is it possible to book as 1 ticket with the MEL-BNE leg in Y? Pricing as 2 separate tickets obviously bumps the price up.

Wow I'm surprised lol usually the other way around with that dreaded exclamation mark lol :shock:

 

[uproared]

So, its possible, but they price it as 2 segments.

I'm now having to fly MEL-SYD-BNE-LAX in J, as it's 10k points and $100 cheaper than flying MEL-BNE in Y, BNE-LAX in J.

Spent 30 minutes escalating as it seems like a system limitation vs a conscious business pricing decision, but no luck.

 

[uproared]

Thought I'd fly up the night before (< 24 hour transit, not a stopover) as there is business award availability (i.e. whole trip in J). Turns out this isn't possible either and would need to be priced as 2 tickets.

Is this poor IT, or just bizarre award rules?