Multi City Errors - Jetstar flights

[flyguy77]

I'm currently trying to find myself reward seats to Europe on connecting flights via Asia using the Multi City search but I'm continually getting search errors (more than usual!)

It seems to be happening every time I include a route that has Jetstar flights as a potential option.
e.g. Sydney - Seoul

Have done all the basic troubleshooting, tried different browsers and devices - same error results.

Is anyone else experiencing this?
(or can anyone suggest a solution!)

 

[Scr77]

I’ve been getting the same error for Singapore. Doesn’t matter the browser or computer/iphone/ipad. It only happens when system has jeststar availability - even if you don’t want a Jetstar flight.

The Jetstar website also errors if you do a paid fare search for a round trip. One ways are ok.

 

[flyguy77]

Thanks for the reply. Looks like perhaps a general issue.

I've sent complaint/feedback to Qantas but not holding my breath.

So painful to not even be able to search for flights.

 

[Ktan89]

This been going on for a week + now

 

[Scr77]

This been going on for a week + now

You would think someone would notice that there has been a huge drop in bookings for the last week.

 

[Franky]

You would think someone would notice that there has been a huge drop in bookings for the last week.

Your'e right, that is almost as bad as the glitch itself....

 

[p--and--t]

I struck this as well today . Filled out customer feedback form as well.

 

[trendwhore]

Yeep can confirm this has been happening a while, also sent a complaint in

 

[muehli3]

Yeah, had this as well, I filed a complaint, got 7000 points as apology, and a useless answer on how and when they are fixing that.

 

[DejaBrew]

And still it's not resolved...

 

[flyguy77]

I got a reply from my complaint Qantas, some generic nonsense about the flights not being available.

So no Jetstar flights are bookable.........sure that makes sense.

 

[DejaBrew]

So no Jetstar flights are bookable.........sure that makes sense.

Makes sense, after all, Jetstar flights are borking the booking engine meaning nothing can be booked.

 

[p--and--t]

I got a generic blah blah saying sorry and referred to IT department. Followed up by a how did we do survey

 

[golfimbulldogg]

Is anyone able to book international Jetstar flights via Classic Rewards? I'm getting "this page cannot be displayed (15012, 23951, 421)" then a generic call 13 13 13.

Spent half an hour on the phone to 13 13 13 yesterday, no resolution. Just a "we'll call you back" which we all know is code for "I'm sick of this phone call".