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My parents have used the exact same lady for the past ~20yrs (and probably 20+ trips!) so we do trust her.
OK, that's good to know. A good travel agent is a great resource. 280K is a round-the-world fare which is in excess of what you are after - a total of 16 sectors! Ask the TA why they are suggesting that routing, rather than a 'simple' Australia - London return, which is fewer points. Very, very difficult to get business class to London at this stage - would almost certainly involve some creative routing.