My Jetstar Tickets Changed Without My Authorisation

[monie]

Hi guys

I am hoping someone will be able to help me with a issue I have with Jetstar.

I purchased two tickets to Hawaii for me and my BF last year to travel at the end of April this year.

We broke up in September and agreed that we would both still keep a ticket each as were still keen to go.

I have not been working and so I decided to see if I can cancel my ticket as I won't be able to afford a holiday.

I find out from the call centre that he has called and changed my booking that was made online through my Jetstar account.

The tickets have been seperated into two bookings and my name has been changed to another girls name. The only way that this could have happened is if this new girl pretended to be me.

My privacy has been compromised and now I have paid for two tickets for nothing. I believe that due to their mistake, my contract has been voided and I should be entitled to a full refund.

I called my CC company and they can only do a charge back if Jetstar refuse to issue a refund, but this needs to be in writing. I have requested this but I am not holding my breath.

I first contacted Jetstar 3 days ago. They said that they needed to check the phone recording of the name change request, and that they would get back to me within 48 hours.

Today I called and they said that this kind of request will take 15 business days. Clearly they have made the error here. I just want to cancel both tickets and forget about this whole fiasco.

Any suggestions?

 

[The Rok]

My Jetsar Tickets Changed Without My Authorisation

See a solicitor. And be very careful how much more info you post online.

There have been cases recently where flights were changed without authorisation but I'm not sure of the outcome of those.

Have you tried speaking to your ex to ask directly?

 

[medhead]

My Jetsar Tickets Changed Without My Authorisation

Airline ombudsman?

 

[monie]

See a solicitor. And be very careful how much more info you post online.

There have been cases recently where flights were changed without authorisation but I'm not sure of the outcome of those.

Have you tried speaking to your ex to ask directly?

Thanks. I don't really post much online but if you just needed my DOB and address well he had that info.

And I haven't contacted him, we are not on speaking terms.

I would like to avoid a lawyer if possible as I fear that it could end up costing me more than the tickets are worth.

 

[QFBOY]

They would have asked for the PNR details inc name and on and off point. I know that Virgin record the calls but not sure about JQ.
Perhaps your ex partner may need to refund you the 2nd tkt as pretending to be the pax may be considered fraud.

 

[monie]

Airline ombudsman?

Thanks for your reply.
I couldn't find one.. do you have a link?

 

[RWJ777]

An option, if you can't afford a solicitor, is to see a chamber magistrate at a Local Court or to make an appointment at a Community Legal Centre. Both services are free although the chamber services are probably dwindling these days.

There is another twist to this: if your assumption is correct that the person has gone in and changed your booking to substitute her details, I think it could constitute the offence of obtain benefit by deception, which is a police matter, and actually quite serious.

 

[monie]

They would have asked for the PNR details inc name and on and off point. I know that Virgin record the calls but not sure about JQ.
Perhaps your ex partner may need to refund you the 2nd tkt as pretending to be the pax may be considered fraud.

Thanks. They said that they have recorded the call but its taking days for them to look it up. It's definately fraud. Only the person who's name is on the seat is authorised to change the name. And I definately didn't do it.
I don't want him to pay me anything. I paid for both of the tickets and I am not feeling as generous as I initially was. Now I am going to try to just cancel everything.

 

[monie]

An option, if you can't afford a solicitor, is to see a chamber magistrate at a Local Court or to make an appointment at a Community Legal Centre. Both services are free although the chamber services are probably dwindling these days.

There is another twist to this: if your assumption is correct that the person has gone in and changed your booking to substitute her details, I think it could constitute the offence of obtain benefit by deception, which is a police matter, and actually quite serious.

OK thanks. I found the ombudsman, will give them a go 1st.

That's interesting about the offence you mentioned. If Jetstar can confirm that they have the recorded call then I will definately be reporting it to the police.

 

[Shelf]

Sounds like a fraud/deception.

Someone has been deceived, causing you detriment.

I'd call Jetstar and see what they've got to say, depending on their response I would strongly consider reporting the matter to the police.

 

[ashleyn]

OK thanks. I found the ombudsman, will give them a go 1st.

That's interesting about the offence you mentioned. If Jetstar can confirm that they have the recorded call then I will definately be reporting it to the police.

You said you're not on speaking terms with the ex but strongly recommend a chat about the possibility of legal action. Try the common sense approach before it costs you both more than the fare was worth.

 

[scaredeycat]

Under the circumstances your ex would have a very strong incentive to apologise and reimburse you - otherwise he's a fool. I know that at the moment you're furious with him, but I think your best strategy is to leave the police option in reserve. The amount in question is probably no more than $1000, which probably sounds like a lot, but wouldn't ultimately justify the hassle of going through the process of lodging a complaint and then having to deal with the intricacies of the justice system. He sounds like he's a d***head, and I suspect you want him punished, but just remember - revenge is a dish best eaten cold.

 

[Awesom Andy]

How much personal details can you access from the booking? There might just be enough information for you to do the same thing - pretend you are that girl, and cancel the 2 tickets.

 

[samh004]

How much personal details can you access from the booking? There might just be enough information for you to do the same thing - pretend you are that girl, and cancel the 2 tickets.

I guess it can't be fraud if they're your tickets, booked with your money though it's dangerous ground I guess.

 

[Peabody]

How much personal details can you access from the booking? There might just be enough information for you to do the same thing - pretend you are that girl, and cancel the 2 tickets.

I would avoid stooping to their level. I would hope the situation is sorted out by Jetstar in the quickest and most effective way possible.

 

[medhead]

My Jetsar Tickets Changed Without My Authorisation

Thanks for your reply.
I couldn't find one.. do you have a link?

I'll have to look in a bit. I'm on a road trip at the moment and I'm just on the phone which I have trouble doing links from. I will remember to come back once back to a computer.

Actually, not an ombudsman. But this might help http://www.accc.gov.au/content/inde...temId/815972/quickLinkId/816518/whichType/org

Good luck.


Amaze myself with linking skills on the phone.

 

[drron]

Dont have to talk to him.Cant you just text or email him with the fraud part?

 

[RWJ777]

Dont have to talk to him.Cant you just text or email him with the fraud part?

I would suggest that there be no mention of fraud or of police in communicating with boyfriend; by all means request refund and let him know that you're aware of it and 'considering options' but don't talk about fraud. Otherwise I would suggest the BF will say that the substitution arrangement was part of a verbal agreement on separation so it becomes word against word.

As it happens, if Jetstar identifies that the ticket was changed without consent, they may well refer to police on their own initiative.

 

[elsmith1963]

I had trouble with jet star on a different issue but contacted the airline ombudsman and it was cleared up very quickly. I had tried to sort it out with jets tar for quite one time before I on acted them. The ombudsman does like to see that you have tried to sort things out directly first though.

 

[fersea]

I am not sure you want to get the ombudsman involved at this stage, as I am not sure Jetstar has actually done anything wrong. It sounds to me that your ex probably booked it online and had enough details to get into the booking.

Out of interest how did you pay for these flights? Were they on your credit card?

Also what is it exactly that you want? It sounds like you "gave" your ex his flight when you broke up, so the issue is not so much that he is taking it and it sounds like he would actually be doing you a favour if he was to reimburse you for your flight because you can't take it and probably can't get a refund through Jetstar.

I think you should try and get your ex to pay for the flight that you were going to use, take the much needed cash and not worry about the fact that he has another girlfriend (it sounds to me that you only discovered that through this process) nor the fact that he went the wrong way about it.