My Jetstar Tickets Changed Without My Authorisation

[samh004]

Did you read the whole thread?

I've taken the liberty of answering your questions with excerpts from the OP's own posts...

I am not sure you want to get the ombudsman involved at this stage, as I am not sure Jetstar has actually done anything wrong. It sounds to me that your ex probably booked it online and had enough details to get into the booking.

I purchased two tickets to Hawaii for me and my BF last year to travel at the end of April this year.

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Out of interest how did you pay for these flights? Were they on your credit card?

My privacy has been compromised and now I have paid for two tickets for nothing.

I paid for both of the tickets and I am not feeling as generous as I initially was. Now I am going to try to just cancel everything.

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Also what is it exactly that you want? It sounds like you "gave" your ex his flight when you broke up, so the issue is not so much that he is taking it and it sounds like he would actually be doing you a favour if he was to reimburse you for your flight because you can't take it and probably can't get a refund through Jetstar.

We broke up in September and agreed that we would both still keep a ticket each as were still keen to go.

The tickets have been seperated into two bookings and my name has been changed to another girls name. The only way that this could have happened is if this new girl pretended to be me.

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I think you should try and get your ex to pay for the flight that you were going to use, take the much needed cash and not worry about the fact that he has another girlfriend (it sounds to me that you only discovered that through this process) nor the fact that he went the wrong way about it.

I think you may have missed the whole thread? He clearly didn't go the right way about impersonating the OP and changing her flight. He could do what he wants with his, but not hers.

 

[ausi ski bum]

Sounds like breaking up was a good move, what a tosser, give Jet Star time to deal wit this first as they may be your best friend in the end.

 

[muppet]

This is clearly stealing and fraud.

And it highlights the idiocy of DJ printing PNRs on boarding passes. Boarding passes easily go missing/get left/get misappropriated by DJ cleaning staff, and the information on the boarding pass can then be used to conduct this exact issue but without knowing all the details of the victim.

I agree with letting JQ have a go at fixing it, but they're clearly in the wrong (legally and morally) so pursue them!

Good luck.

m

 

[fersea]

Did you read the whole thread?

I've taken the liberty of answering your questions with excerpts from the OP's own posts...

samh004 - yes I did read the whole thread.

I am not for one minute saying that the Ex did the right thing. But what I am saying to the OP that this may be an opportunity to use it to your advantage and get what you actually wanted to start with which is her money back.

I may have confused the issue by suggesting that the boyfriend booked the flights on line. I meant he may have gone into the booking online (I don't know if you need a password) and changed the booking from there. No staff member from Jetstar may have been involved, which is why I don't think getting the ombudsman or blaming Jetstar is the way to go.

My advice would be to contact the ex (maybe by email / text if that is easier) and say "look you did the wrong thing and I could take it further, but if you cough up the cash my ticket we will forget about the whole thing."

That means the OP gets the money back for her flight (which is what she wants) and it can be done in a civilised manner. Not probably what the boyfriend "deserves" but sounds like she is just better off rid of him.

 

[lovestotravel]

Under the circumstances your ex would have a very strong incentive to apologise and reimburse you - otherwise he's a fool. I know that at the moment you're furious with him, but I think your best strategy is to leave the police option in reserve. The amount in question is probably no more than $1000, which probably sounds like a lot, but wouldn't ultimately justify the hassle of going through the process of lodging a complaint and then having to deal with the intricacies of the justice system. He sounds like he's a d***head, and I suspect you want him punished, but just remember - revenge is a dish best eaten cold.

This really!

The Airline Ombudsmen is a waste of time as their judgements/thoughts/opinion are not legally binding or enforceable so don't bother

For the sake of $1000 or less I would let it go to be honest!

If you want to push it
1. Call Jetstar
2. See a Lawyer but your $1000 will give you a few hours of their work...

If Jetstar can't/don't/will not help/find it too hard, then just let it go

 

[JohnPhelan]

I don't understand why the original booking has now been split into two bookings, i.e. two PNRs.

I can understand the dodgy name change, but not why JQ would have split the booking into two.

If the original booking had both of the (original) names on it, then surely the ex-BF is deemed to be authorised to make changes.

I certainly have changed bookings that were in my name, despite the fact that I'm not the person who paid for them......

 

[samh004]

I may have confused the issue by suggesting that the boyfriend booked the flights on line. I meant he may have gone into the booking online (I don't know if you need a password) and changed the booking from there. No staff member from Jetstar may have been involved, which is why I don't think getting the ombudsman or blaming Jetstar is the way to go.

Yes that was a little confusing

Just like with a Qantas or Virgin Australia booking, all you generally need is the last name, PNR and occasionally date of travel.

 

[ozbeachbabe]

I don't understand why the original booking has now been split into two bookings, i.e. two PNRs.

I can understand the dodgy name change, but not why JQ would have split the booking into two.

If the original booking had both of the (original) names on it, then surely the ex-BF is deemed to be authorised to make changes.

I certainly have changed bookings that were in my name, despite the fact that I'm not the person who paid for them......

I think the reason for the two pnrs is that when JQ say they allow name changes, the end result is not that the name is changed to the new person on the existing pnr but a credit shell is created for the original amount paid then a new booking is created for a different person using the funds from the credit shell.

As only one of the pax in the pnr required the name change, I would guess a credit shell cannot be applied to half a booking, hence the necessity to divide the pnr first before applying the credit.

This kind of stuff I'm certain cannot be done online by an individual (ex-boyfriend) even if he did have the pnr details and would have had to be done with the assistance of the JQ call centre for a credit shell to be applied on the original pnr then offset against a new booking.

My understanding is that name changes are a one-off type arrangement so even if you wanted to, you couldn't change her name back to yours now.

In the meantime if you have both pnr references you could at least muck around with the seat allocation to ensure they both have middle seats as far away from each other as possible.

 

[moa999]

I would also expect that on most Jetstar flights a name change (if indeed the fare class allowed it) would require either a fee or a fare difference to be paid.
As ozbeachbabe says I can't see that this could be done online - would have to have been through a call centre.

 

[shellthom]

Yes indeed - I have flights booked to Hawaii with JQ myself next month, when I log in I can change my middle name and update my passport details and I can do so multiple times as they are editable cells... but to change first or last name (or both) it says you must call the contact centre and they are greyed out so they cannot be altered on the website. So whom ever changed the name would have needed to call regardless of the PNR being split into two.
But the PNR may have been split if the dates were changed ie he sold the op's ticket to someone else and changed the name and date to suit that person.
I would recommend talking to the ex to find out what went on with the ticket he may ignore the request and Jetstar may be the only ones to shed light on it. But that would be a good case, get the money back you originally paid plus any moneys he got for selling the ticket - then youll have enough to rebook your own ticket AND afford a hotel so you could actually take the holiday

 

[drivatruk]

Turn up at the departure time with your passport and PNr to take the flight. Then maybe they would honour your PNR as its the original. Then the new g/f couldn't travel and the ex wouldn't go without her. Holiday destroyed. Revenge is sweet

 

[oz_mark]

And it highlights the idiocy of DJ printing PNRs on boarding passes. Boarding passes easily go missing/get left/get misappropriated by DJ cleaning staff, and the information on the boarding pass can then be used to conduct this exact issue but without knowing all the details of the victim.

Other airlines do this as well. QF do, but it's hidden in the bar code, so you'd need to decode that!

 

[muppet]

Other airlines do this as well. QF do, but it's hidden in the bar code, so you'd need to decode that!

I hadn't thought of that. At least they'd have to be a determined thief. With DJ they can just log in with the details on the boarding pass. Then they have your address, phone number as well.

 

[samh004]

I hadn't thought of that. At least they'd have to be a determined thief. With DJ they can just log in with the details on the boarding pass. Then they have your address, phone number as well.

AFF member Ewing posted about what he found in his own QF barcode on his blog, [-]but the link escapes me[/-].

Edit: What’s contained in a boarding pass barcode? | shaun.net

 

[JohnK]

Sad indeed.

If travel is not until April then I would wait the 15 business days and then do a charge back with the credit card company. Let the ex-boyfriend then worry about paying for his airfares.