My QANTAS Experience...

[gilby08]

A few months ago i started back up flying with QF and also starting to earn QFF Pts.
To start this off i booked a flight from SIN-LHR-FCO. The booking was skewed around and charged me the incorrect amount on my CC, this was later fixed and was refunded the amount which was charged extra.

Then on to the flight:
For the SIN-LHR leg i requested a window seat when i made the booking and even gave them a call up to see what would be a good window seat.
So thinking everything was good i arrived at SIN apt and was rudley treated at checkin, the lady snatched my passport out of my hands and didn't even speak to me. So i just went on and ignored what happened..

While i was on the flight i went to m seat and had actually discovered that my window seat didn't actually have a window, and also had the video box under the seat, this was really uncomfortable and to top everything off the entertainment system where i was seating wasn't working for half the trip, i complined on board and they said "we cannot do anything for you"...

So i asked if there was anywhere else i could move to, the cabin crew guy said "i'll check it out for you."
1hr later nothing happened, so i spoke to another person and they said "just go ahead into oneof the bulk heads"..

Then i went on for the rest of the flight...

When i got to LHR, went straight to the BA flight, checkin was fine and they were helpful, but then when everyone boarded, we were sitting on the taxi way for an hour, to then be notified that we'll be delayed due to weather in FCO and will depart in the next 15min..

2hrs past and we were still on the plane in a holding area on the taxi way, they adv us that it has now had gotten worse and will be waiting for longer, so they decided to give us the meals and drinks (after 2hrs that is)..

After they finished the service they deciced to go back to the gate to offload the pax who wouldn't need to go there now... We waited there for another 45min.. No extra catering either.. We finally departed all over 4hrs waiting in the plane though with hardly any notifaction of what happened..

I wrote in to QF when i got back (had to send off 3 letters and emails as they 'didn't get it') and was sent an apology and a $100 voucher, did the same for BA but no reply...

And just recently thought i'd give QF another go and booked another flt from SIN-FCO, i bought the ticket on thursday, and was told the SIN office would issue it on Friday. No notifaction received on friday, so just left it until today to check it out. The QF rep then notified me that there was an error and that nothing had been booked (even though it was on my bookings section all 'confirmed' status)..

So they re-booked in the flights and now have to wait a few more days for the ticket to be issued.
I also asked about seating and ER and Bulk Head seating, adv me he'll look into it, and said that he had done it.. But when i look in my booking, It states 37h and 41h, these aint ER seats!

Seems like QF just keep screwing me around in this situation, what are peoples suggestions in regards to this, should they offer me more or isn't there problem??

At the end of this trip i'll be a Gold FF member also...
(sorry for the long rant!)

EDIT: Also if anyone has questions about JQ, ask away (i work for them).

 

[NM]

Welcome to the world of international travel. It does not sound like any of your experiences are unique to Qantas. There are similar stories posted here and elsewhere for most airlines.

I also asked about seating and ER and Bulk Head seating, adv me he'll look into it, and said that he had done it.. But when i look in my booking, It states 37h and 41h, these aint ER seats!
...
At the end of this trip i'll be a Gold FF member also...

only QFF Platinum FF members can pre-allocate exit row seats. So don't expect any special treatment with pre-allocation of exit rows when Silver or Gold status.

 

[milehighclub]

While i was on the flight i went to m seat and had actually discovered that my window seat didn't actually have a window, and also had the video box under the seat, this was really uncomfortable.

I think a lot of people (including myself) have experienced the window seat without a window problem before - so I hope your not blaming anyone for that.

If you had requested a window seat then the entertainment box would of been in C,D,G or H as the boxes are next to the aisle for easy access by engineers and crew.

Certainly nothing QF specific here (maybe the IFE) - seems you've had a few series of unfortunate events.

If you work for Jet* why not use staff travel?

 

[gilby08]

The only person im blaming is the person who i spoke to over the phone when i did the seating..

As for the staff travel, i work at their cal centre and as it's outsouced i don't get JQ benefits..

 

[straitman]

The only person im blaming is the person who i spoke to over the phone when i did the seating..

As for the staff travel, i work at their cal centre and as it's outsouced i don't get JQ benefits..

The cynic in me must ask what benefits there would be working for JQ :?:

 

[gilby08]

The cynic in me must ask what benefits there would be working for JQ :?:

Well JQ employess get it pretty good, they get staff JQ travel, they get other staff benefits like insurance and salary deductions for products.. And since they won the skytrax awards they get a free SC return flight or a free domestic flight. They also get QF discounts..

QF do get more the JQ, but still pretty good.

BLOODY SALESFORE!!! (I work fro them, represententing JQ )

 

[NM]

The cynic in me must ask what benefits there would be working for JQ :?:

I assume the leading benefit is a regular pay cheque.

 

[straitman]

I assume the leading benefit is a regular pay cheque.

It works for me.

 

[thegurio]

It works for me.

WHAT?!?!? You guys get paid??? I am in the wrong business i think!