My Reward Booking has disappeared and I'm supposed to fly tomorrow morning

[gorodemon]

Hi all, I just want to provide a follow up on my ordeal.

I filed a claim with VCAT and nominated Qantas as the respondent. My reasoning for taking Qantas to VCAT was they breached their obligations as a seller by failing to provide flight services which I've already paid.

I lodged the claim in late November 2022 and I just received my case number in late January 2023. VCAT requested me to send the list of my claims and VCAT application to Qantas. Once received, Qantas would have 9 weeks to respond.

Less than a couple of weeks after I sent the documents, someone from Qantas customer service called me up in the morning. I explained my case again to her and she promised would get back to me.

A few hours later, I received another call from the same person confirming that my ticket was cancelled in error. She apologised and agreed to reimburse all my consequential financial loss which I have incurred as a result of this cancellation.

Furthermore, I also have received an email confirming that Qantas has made the payment of $3000 today as per my claim. They have kindly asked me to withdraw my claim once the funds is cleared into my account.

This is a great outcome for me and I'm happy with it.

 

[exLXCXFF]

++ @papeto in case he has not seen this

 

[FlyingKangaroo]

Very happy outcome for you. Glad to hear it.

Of course, equally disappointing that it came to this (and that others will have to resort to the same in comparable situations).

 

[Quickstatus]

made the payment of $3000

May I ask Inclusive of ?

Great news. How was your trip to Tokyo?

 

[gorodemon]

May I ask Inclusive of ?

Great news. How was your trip to Tokyo?

It's a reimbursement for my non-refundable travel expenses such as attractions, ferries, visa application cost and AirBnb. Unfortunately, there's no compensation component in this payment and I also forgot to include VCAT cost in my claim.

Tokyo trip was great and memorable. I was fortunate that when I visited in early November 2022, they just opened up for tourism so the city wasn't as busy as pre-Covid.

 

[Kerrodt]

Hi all, I just want to provide a follow up on my ordeal.

I filed a claim with VCAT and nominated Qantas as the respondent. My reasoning for taking Qantas to VCAT was they breached their obligations as a seller by failing to provide flight services which I've already paid.

I lodged the claim in late November 2022 and I just received my case number in late January 2023. VCAT requested me to send the list of my claims and VCAT application to Qantas. Once received, Qantas would have 9 weeks to respond.

Less than a couple of weeks after I sent the documents, someone from Qantas customer service called me up in the morning. I explained my case again to her and she promised would get back to me.

A few hours later, I received another call from the same person confirming that my ticket was cancelled in error. She apologised and agreed to reimburse all my consequential financial loss which I have incurred as a result of this cancellation.

Furthermore, I also have received an email confirming that Qantas has made the payment of $3000 today as per my claim. They have kindly asked me to withdraw my claim once the funds is cleared into my account.

This is a great outcome for me and I'm happy with it.

Was there a non disclosure clause in any paperwork that they might have asked you to sign as a condition for the payments?

 

[gorodemon]

@Kerrodt : Nope, they didn't ask me to sign or not to disclose anything. This is why I am sharing my update with the AFF community now, while I still can. For such a small amount of reimbursement, I don't think they wouldn't want to complicate things by asking me to sign a NDA.

I know the payment is not to compensate for my emotional stress. However, I want to move on and just put this horrible experience behind me. I reckon Qantas wants the same thing and it works for me.

 

[Anna]

Smart move to accept an offer you can live with in order to move on, even if you're not necessarily delighted. So many litigants dig their heels in and end up compounding their own distress by dragging the dispute out, often for no extra gain.

 

[stm1sydney]

@Kerrodt : Nope, they didn't ask me to sign or not to disclose anything. This is why I am sharing my update with the AFF community now, while I still can. For such a small amount of reimbursement, I don't think they wouldn't want to complicate things by asking me to sign a NDA.

I know the payment is not to compensate for my emotional stress. However, I want to move on and just put this horrible experience behind me. I reckon Qantas wants the same thing and it works for me.

Well done. Hopefully you have also put Qantas behind you.

 

[Princess Fiona]

++ @papeto in case he has not seen this

The OP was asking for compensation as well as reimbursement.
Was already offered reimbursement by QF but declined it.

 

[kangarooflyer88]

Smart move to accept an offer you can live with in order to move on, even if you're not necessarily delighted. So many litigants dig their heels in and end up compounding their own distress by dragging the dispute out, often for no extra gain.

Yes but it's the principle of the matter!