MyDiners Online Services

[Newk]

Tried to log in a couple of times then it said my account was locked. Now I read here that I need to re-register? But no indication of this on the website?

No problem, I clicked on 'customer service' to contact them about the locked access, this lead to a dead end page where no one is contactable and no links. Really amateur effort citibank...

somewhere I stumbled across a "register for internet" link
It crashed a few times but eventually I got there
Has anyone managed to do this in Chrome?

 

[mhen]

Was using Firefox last night, kept getting error messages but when I clicked on the home button provided at the end of each error message it still took me through to the next step. Didn't have to register again just choose new password and set up some answers to 3 security questions.

When I logged in this morning it tried to take me through some registration process (eg provide date of birth of original card holder etc) so I hit cancel and it took me back to log in screen. When I tried again to log in there was no re-registration and I was able to log in relatively easily (although I hope I don't have to answer a security question every time).

It's very hard to have confidence in a financial institution which can't get a simple web interface correct.

 

[edcba]

somewhere I stumbled across a "register for internet" link
It crashed a few times but eventually I got there
Has anyone managed to do this in Chrome?

Yes. No problems so far with Chrome.

 

[CWM]

Dunno, I tried to re-register and it wouldn't allow (existing customer number) then I tried to update the password and it refused. So again tried to log in like I used to and it said it has locked me out again for 24 hours. The customer service page for Australia is still a dead end = no customer service for Australians? Guess I'll have to get on the phone to their call centre in Casablanca or wherever it is.

 

[greenfrog86]

Dunno, I tried to re-register and it wouldn't allow (existing customer number) then I tried to update the password and it refused. So again tried to log in like I used to and it said it has locked me out again for 24 hours. The customer service page for Australia is still a dead end = no customer service for Australians? Guess I'll have to get on the phone to their call centre in Casablanca or wherever it is.

I had to create a new login as well as a new password.
The old user name seems to still exist in some mythical system somewhere that prevents it from being 'reused'

 

[whughes3]

I had to create a new login as well as a new password.
The old user name seems to still exist in some mythical system somewhere that prevents it from being 'reused'

Exactly the same experience here! Fills you with confidence doesn't it...

 

[Newk]

Woolworths? Travel

Virgin Australia? Merchandise

yeah right

 

[drron]

So on Monday my statement is due so went to log in.Didn't accept my new or old passwords.so went to forgot password.it asks for account number,card expiry date and my date of birth.press continue and it comes up incorrect details.does it for a second time and tells me the account is locked for 24 hours.
So go on line again today.Go straight to forgot password and again it comes up incorrect details.So ring DC.Tell them I am ringing because their online service thinks I dont know my DOB.get a new password.log in and it comes back-Account locked.So ring again.have to change my user name as well now before I can finally log on to my account.
User friendly!

 

[Beta4Me]

This is why I just can't bring myself to getting a DC.

 

[Newk]

Such a nice card combination though. I reckon I have only ended up with it because I had an old association card and it was very easy to "upgrade".
And correct...dealing with them is like pulling teeth. Luckily I don't have to be in contact very much.

 

[Newk]

40 minutes on the phone to the call centre today. Operative, as always, really well trained and polite beyond the necessary. I rang because I haven't been able to transfer points on-line for a month or two.
After 40 minutes of persuasion/trying different tactics CSO says "this is unacceptable. I cannot do it on your account either. I'll elevate the complaint".
Mate it's what I said 40 minutes ago.
Oh well. I asked for "compensation". Got 2000 points. Not really worth it.
I'd be interested in reports of recent redemption attempts on the web.
Oft said on AFF: if you get a diners be prepared for a clunky web site, strange point allocation and awful but dreadfully polite phone service.

 

[drron]

Yes I have been trying to transfer my points on line over the last 2 weeks.Fill every thing out,press continue and the whole thing goes blank.Dont think 2000 points is worth 40 minutes.

 

[CWM]

They are posting points in a fairly random manner. Sometimes the monthly totals I calculate agree, other times not. Twice they have failed to post a months points altogether, currently I am down 30k points due to this. I called them and they can't comprehend so I wrote a letter to them in Sydney and got no response.

 

[Newk]

Yes I have been trying to transfer my points on line over the last 2 weeks.Fill every thing out,press continue and the whole thing goes blank.Dont think 2000 points is worth 40 minutes.

But sir, mr drron, I've never been having any trouble

 

[drron]

A couple of years ago my total points disappeared.It took me 12 months to get most restored.I sent a detailed letter with all my statement payments and the calculation of points.Still they argued and eventually I gave up about 40000 points short.Seem to be OK at the moment but I rarely use the card.When I have had to ring to change password I am sometimes asked why I am not using it more so I tell them if you had a useable website and an accurate awards system I would use it more.
Fortunately mine is a fee free legacy card as well.

 

[Newk]

They are posting points in a fairly random manner. Sometimes the monthly totals I calculate agree, other times not. Twice they have failed to post a months points altogether, currently I am down 30k points due to this. I called them and they can't comprehend so I wrote a letter to them in Sydney and got no response.

Yes. I asked today how I could reconcile my point allocation.

They are sending me a paper print out.

Face palm! It is the 21st century.

I have a lot of sympathy for the "never get a Diners" brigade. But I too have a legacy association card (although I think I pay up now), and I love the transfer partners. Virgin at 1:1 was amazing. But sadly changed. That said IF you can get the web site to work---and you should be able to because I'm apparently the only person in the whole world that it won't work for --then the transfer rate is still 1:1 for virgin.

I was initially told today that that was the reason I couldn't transfer-- the virgin rate hadn't been updated. Then I said "mate why don't you try transferring to SPG".

Tap, tap. Silence. Scramble. Cogs turning. Truths becoming obvious.

How many Australian customers do you reckon they have? The web site is ****e. Points cannot be transferred. The virgin transfer rate is incorrectly stated. On and on it goes.

 

[Supersonic Swinger]

How many Australian customers do you reckon they have? The web site is ****e. Points cannot be transferred. The virgin transfer rate is incorrectly stated. On and on it goes.

Seems like not enough to fix their website and systems. I've never been able to do an SPG transfer online and always seem to have to follow up with a call after the initial call to transfer...

 

[Newk]

Seems like not enough to fix their website and systems. I've never been able to do an SPG transfer online and always seem to have to follow up with a call after the initial call to transfer...

yes, I think you are right

 

[asg29e]

Gawwd! I've just got one of these cards. Is this what I have to look forward to?

 

[Newk]

Gawwd! I've just got one of these cards. Is this what I have to look forward to?

you will be amazed at how they have trained their operatives to be polite to the point of obsequiousness. No matter how flustered one gets when phoning the call centre they are so pleased to have you as a valued customer and will kill their mothers to please you. But get them to actually do anything beyond scripted responses?...well good luck.

I'm keeping mine for diversity but am likely to cut up the supplementary card that a snake oil salesman sold me when they rang up about something else....hang on a minute I think it was to give them a reference for you!