I have a Citibank plus account. It has my correct current address. I am aware this is to be migrated to NAB.
I don’t have a NAB account but previously had a NAB credit card which was closed in early 2018. I was living at a different address then.
On Saturday I received a SMS form NAB.
Greeted me by my Christian name and advised they had sent a new debit card to my former address suburb that I would receive in 5-7 days.
Suggested I could use internet banking immediately.
I thought this was a scam but there was no link.
I was concerned that I may have been a victim of identity theft.
Phoned NAB this morning.
Turns out that the SMS was genuine but they were using my details from closed NAB credit card account not details from Citi.
They suggested they could redirect mailed card (that they had already supposedly sent to me).
I requested they cancel the debit card sent to wrong address and issue a new card to correct address. Staff member apologised, put a stop on the card, updates my address details and advised I would receive new issue card by priority mail to correct address.