NAB Waives Fees for "Grandfathered" ex Citi Accounts.

[mel-world]

Tks for the update. I wonder how long before this benefit is 'enhanced' away. Valuable while it lasts.

 

[moa999]

Could you tell me where you found this comment - I searched this morning and could not find any reference to this point anywhere. I guess I will find out when I head to Japan in a week.

Per the email I received,
Which is also in the reference to NAB Visa Debit from Citi migrated accounts in the quote you posted.

Accounts recently migrated to NAB
If you hold an account that was part of the recent migration from Citi to NAB, we’ll continue to honour the special arrangements that we communicated to you in Part C of the Summary of Changes and Variation Notice for changes from 28 October 2023 in relation to your NAB account. If you require further information on these special arrangements, please call us or chat to us using NAB messaging.

 

[mel-world]

Per the email I received,
Which is also in the reference to NAB Visa Debit from Citi migrated accounts in the quote you posted.

I'm an ex_Citibank client but never received this reference in the paragraph attached to my email. I will see when I make an ATM withdrawal next week.

3. Increase to international transaction fee
The fee for all international transactions ‘posted’ (completed) from 1 November 2024 using a NAB Visa Debit card or NAB Debit card will increase to 3.5% from 3.0%. This fee also applies to transactions made using any NAB Credit card, or Business Visa Debit card linked to a personal transaction account. The international transaction fee doesn’t apply to purchases made using a NAB Platinum Visa Debit card. For more information about fees and charges, visit nab.com.au/fees.

 

[MEL_Traveller]

I'm an ex_Citibank client but never received this reference in the paragraph attached to my email. I will see when I make an ATM withdrawal next week.

3. Increase to international transaction fee
The fee for all international transactions ‘posted’ (completed) from 1 November 2024 using a NAB Visa Debit card or NAB Debit card will increase to 3.5% from 3.0%. This fee also applies to transactions made using any NAB Credit card, or Business Visa Debit card linked to a personal transaction account. The international transaction fee doesn’t apply to purchases made using a NAB Platinum Visa Debit card. For more information about fees and charges, visit nab.com.au/fees.

I got the same email as moa999. Ex-Citi cards specifically mentioned and excluded form fees.

 

[Cynicor]

Interesting. My own email doesn’t mention the ex-Citi, nor does their official pdf of this change.

My guess is 2 versions of the email have been sent out- anyone who already held a NAB card before the Citi merge probably got the default one, anyone who didn’t got the special wording.

 

[PLANT]

App not working unless you turn off usb debugging in developer option... seriously
No other card requires this

 

[SYD]

Interesting. My own email doesn’t mention the ex-Citi, nor does their official pdf of this change.

My guess is 2 versions of the email have been sent out- anyone who already held a NAB card before the Citi merge probably got the default one, anyone who didn’t got the special wording.

There was a message in the NAB app advising of the changes. I meant to take a screen shot but it’s gone now for me…

App not working unless you turn off usb debugging in developer option... seriously
No other card requires this

Which app?

 

[PLANT]

Citibank

 

[SYD]

Citibank

That stopped working months ago for all of us that were ported to NAB with no other Citi products.

Fortunately, as an existing NAB customer it was a seamless merge into my online/app accounts access. Some here weren’t quite so lucky.

 

[rigram]

Anyone know what happens in Thailand? ALL banks charge a flat $10 bank fee fee for taking cash out of an ATM (even debit cards). Even a small $100 withdrawal from a savings account will have a $10 ATM fee.
Does the fee waive include this bank ATM fee??

 

[asterix]

Anyone know what happens in Thailand? ALL banks charge a flat $10 bank fee fee for taking cash out of an ATM (even debit cards). Even a small $100 withdrawal from a savings account will have a $10 ATM fee.
Does the fee waive include this bank ATM fee??

No, I'm not aware of any Australian banks which waive overseas ATM owner fees such as the one you are describing.

 

[oz_mark]

Anyone know what happens in Thailand? ALL banks charge a flat $10 bank fee fee for taking cash out of an ATM (even debit cards). Even a small $100 withdrawal from a savings account will have a $10 ATM fee.
Does the fee waive include this bank ATM fee??

It wouldn't be a waiver as such, would need to be a rebate, and I don't think any cards do that across the board anymore.

 

[rigram]

It wouldn't be a waiver as such, would need to be a rebate, and I don't think any cards do that across the board anymore.

Hmmm - I thought so, I read in some forums that going into a branch and doing the withdrawal over the counter would avoid the fee - however when I tried the staff advised the fee would still exist (tried a number of banks).

 

[MEL_Traveller]

No, I'm not aware of any Australian banks which waive overseas ATM owner fees such as the one you are describing.

We used Citi bank’s own ATM in Siam Centre late last year in Bangkok. That waived the fee, but sadly gone now.

The alternative, if you can be bothered, is currency exchange downstairs near the train station at BKK. But you have to walk off the official airport boundary (crossing a little internal bridge thing). I got a good rate there a couple weeks back.

 

[SYD]

We used Citi bank’s own ATM in Siam Centre late last year in Bangkok. That waived the fee, but sadly gone now.

The alternative, if you can be bothered, is currency exchange downstairs near the train station at BKK. But you have to walk off the official airport boundary (crossing a little internal bridge thing). I got a good rate there a couple weeks back.

We tried some of the UOB ATMs last year and no joy with the Citi card waiving the local ATM fee.

Somehow managed to go a few days cashless in Bangkok and coughet anyway.

 

[mel-world]

I managed to get thru to NAB on the phone yesterday as I did not get recent notification of my card being an ex-Citi card. Operator advised that card was an ex-Citibank card so no NAB cost for OS ATM withdrawals but specifically warned of foreign bank ATM charges and, especially DCC. Very helpful.

 

[serfty]

We tried some of the UOB ATMs last year and no joy with the Citi card waiving the local ATM fee.

Somehow managed to go a few days cashless in Bangkok and coughet anyway.

I was in Bangkok last weekend, arriving 8pm. I did not need much cash, so just hit an airport exchange and converted two AU$20 notes to THB960. Not likely a good exchange rate so costing a few cents, but the Bangkok ATM fee alone would have been ~THB200.

 

[MEL_Traveller]

Superrich is the one I used at BKK. The rates are better outside the airport boundary line. Took about 10 mins all up to get from arrivals, down the escalators, do the exchange and get back up to AOT for the car into town.

If you have the time and energy it’s worthwhile, I’d just arrived in the Swiss flight from Zurich so it was 10am or something and i had half an hour to spare before being allowed to check in to my hotel anyway.