Narrowing of benefits between WP and 'lesser' elite levels

[tuapekastar]

Re: Building a stronger Qantas

It may be a generalisation, but unfortunately the shoe fits. I dont recall hearing ONE WP stand up and say they are pleased that they have escaped the latest rounds of "enhancements". Instead, the same people (not all WP's) find some obscure tangent to whinge on about like those that have been mentioned previously. Why they care what another "lower" member gets is beyond me. Whats next? complaining about what other OWE's get that they dont? Give me a break![/FONT][/SIZE][/FONT][/COLOR]

Itd be handy if they could also stop being brutes. No one deserves the vitriol that they dish out.

As with program enhancements, its not a major concern for me, but your recollection is a little wanting. I'm not quite sure what "they are pleased that they have escaped the latest rounds of "enhancements"" means but I stated somewhere (post #972 in fact, quoting one of yours) that I'm basically happy as a WP. I'm not necessarily rapt with "enhancements", and as anyone, wouldn't mind more benefits, but am satisfied overall with WP status. Not to say I would not consider changing programs or even have a whinge occasionally. But overall I cannot complain.

 

[goldy]

Re: Building a stronger Qantas

I'm not quite sure what "they are pleased that they have escaped the latest rounds of "enhancements"" means but I stated somewhere (post #972 in fact, quoting one of yours) that I'm basically happy as a WP. I'm not necessarily rapt with "enhancements", and as anyone, wouldn't mind more benefits, but am satisfied overall with WP status. Not to say I would not consider changing programs or even have a whinge occasionally. But overall I cannot complain.

What it means is that IMO a member ought to be pleased when they come out of an "enhancement" unscathed, as the WP's did in the last round. Not a single benefit was enhanced away except, as far as I can tell, the way the loyalty bonus's are calculated and the capping of the number that can be earnt in a given year. This of course applies to every FF member.

Id like to say that I find it quite refreshing to hear you are reasonably satisfied with the WP benefits you get. Of course things could always be better, but they could also be infinitely worse so I think its great that you appreciate your WP status and the benefits it affords you. If only there were more people like you. Kudos.

 

[tuapekastar]

Re: Building a stronger Qantas

What it means is that IMO a member ought to be pleased when they come out of an "enhancement" unscathed, as the WP's did in the last round. Not a single benefit was enhanced away except, as far as I can tell, the way the loyalty bonus's are calculated and the capping of the number that can be earnt in a given year. This of course applies to every FF member.

Id like to say that I find it quite refreshing to hear you are reasonably satisfied with the WP benefits you get. Of course things could always be better, but they could also be infinitely worse so I think its great that you appreciate your WP status and the benefits it affords you. If only there were more people like you. Kudos.

Thanks for clarifying. I do all right out of WP and while I am only human (Gimme more!! ), it sits all right with me. I do think there needs to be an appropriate benefits difference between WP and SG - and it's getting very close to the line at the moment. As long as that is maintained then all is (generally) good. Having said that, I'm not in a position to speak for people who have been WP for a long time - they may have noticed an erosion of benefits over time (or not).

I'm (generally - I do have strong opinions on some things) happy just to frequent this site (and FT) and enjoy utilising other members' knowledge to help maximise the enjoyment of my travelling experience (and indeed to return the favour when I can).

 

[drron]

Re: Building a stronger Qantas

What it means is that IMO a member ought to be pleased when they come out of an "enhancement" unscathed, as the WP's did in the last round. Not a single benefit was enhanced away except, as far as I can tell, the way the loyalty bonus's are calculated and the capping of the number that can be earnt in a given year. This of course applies to every FF member.

Now I am not a WP though my wife is.The change to the loyalty bonus meant you actually got more miles per SC.So in fact this was an increase in benefit and you are right it actually benefitted everyone except for a minority of silvers whose SC level is between 450-500 SCs a year or Golds between 900-1000 SCs per year.My wife will benefit as she usually gets 1500-1600 SCs per year.
Capping though only affects those WPs who earn more than 3150SCs.They got 30,000 in loyalty bonus per year and could earn more,now they are capped at 32000.So at 3600 SCs they would have earnt 35000 miles,now 32000.Funny to penalise this group who you are promising to make into an extra tier of WP1 and give you extra benefits.It does not affect any SG or PS at all.So those that fly the most are the ones that lose the most.

But then show me any other group here who act differently-eg the current earnt VA golds who are miffed as they are being swamped by status matched folks who havent done the hard work of BIS.Much worse over on Flyertalk.Human nature really.

 

[markis10]

Guy's there were no FF enhancements or any change to the FF program in the latest announcement which is what this thread is about, so do you think that maybe any talk about the programs etc could be taken to on of the many threads in the following link?

Qantas Freq Flyer Program "Enhancements" October 2010

QF talk about building better value for it's frequent flyers in the campaign, it's very much a on-topic point, the weekend ads focusing on frequent flyers reinforce that, they are also part of the same campaign. More to come on the subject, so please discuss

 

[TonyHancock]

Re: Building a stronger Qantas

Not a single benefit was enhanced away except, as far as I can tell, the way the loyalty bonus's are calculated and the capping of the number that can be earnt in a given year. This of course applies to every FF member.

The capping of bonus appoints only applies to WP's because it kicks in at levels far beyond 1400 SC's.

I understand the need for QF to offer more for SG/PS customers in a bid to handcuff them to the QFF program. I understand why QF has been doling out SG by giving double status credit offers, it is no different from VA/DJ comping QF WP's and SG's. Both airlines will face the potential problem of dilution of benefits, with lounges full and priority lines longer than the non priority ones.

To state the obvious both airlines need passengers and good loyalty schemes attract and keep passengers. QF needs to rethink its WP offering because the continual erosion* of benefits at that level will only serve to help VA/DJ's cause.

I now have more choices I can stay with QF, or I can move my travel to VA/DJ, or I can split my travel between them. I'm certainly going to be flying VA/DJ in the next 12 months. That was almost unthinkable over a week ago.

If QF wants to grow stronger it needs a major shake up. Unless the management team wants to run a freight airline they need to rethink how customer service is handled. The QFF program is a major part of that.


* Erosion of benefits in the last year for WP
Loss of anytime access
PG requirement increase to 2400 SC
Loyalty Bonus capped at 32000 points

 

[Oneworldplus2]

Re: Building a stronger Qantas

Welcome back Red Roo. I wish you'd stick around more 'outside of announcements'....

Found this on page 6 on one of the announcements today.
Surely there has to be some sort of improvement in the QF FFP (Redemption rates/More availability of Classics/Upgrades) with that statement?

QF Media release 2 weeks ago.

Seems to have been overlooked.

QF Programs with the best incentives and benefits?


View attachment 3628

 

[TonyHancock]

Re: Building a stronger Qantas

To quote the bard: "methinks the lady doth protest too much"

Pedantry alert!

It is actually:

"The lady doth protest too much, methinks."

Sorry, I have not taken my medicine today!

Oneworldplus2 are you sure that is not a Virgin release? My fear is the definition of "best" by the QF management team.

 

[Oneworldplus2]

Re: Building a stronger Qantas

Oneworldplus2 are you sure that is not a Virgin release? My fear is the definition of "best" by the QF management team.

Maybe Mr John B drafted this up before he left QF and left it on a desk somewhere, but still took his idea with him to Virgin?

 

[medhead]

Pedantry alert!

It is actually:

"The lady doth protest too much, methinks."

Sorry, I have not taken my medicine today!

No thanks for the correction. Just showing the benefits of a quality Sir Joh education. And to think I got 80% odd for my studies of the Bard at school.

 

[harvyk]

Re: Building a stronger Qantas

Oneworldplus2 are you sure that is not a Virgin release? My fear is the definition of "best" by the QF management team.

No no, it's the proper QF release, just like with the word "enhancement" QF have no problem redefining words as they see fit... To be honest QF really should put in a disclaimer of
"Your definition of the english language may differ to that of Qantas, its subsidiaries and shareholders." at the bottom of everything they say \ release.

 

[TonyHancock]

Re: Building a stronger Qantas

No thanks for the correction. Just showing the benefits of a quality Sir Joh education. And to think I got 80% odd for my studies of the Bard at school.

It's always the 20% that gets you!

Which is something the QF management need to keep their eyes open for!

 

[TonyHancock]

Re: Building a stronger Qantas

To be honest QF really should put in a disclaimer of "Your definition of the english language may differ to that of Qantas, its subsidiaries and shareholders." at the bottom of everything they say \ release.

LOL. Good job I wasn't partaking of the usual Chateau Dan Murphy Shiraz, it would have been everywhere after I read that.

 

[markis10]

Re: Building a stronger Qantas

Can we keep to the thinking that "us" = all customers, and "them" = the airlines.

Please stick to discussing the facts, opinions may be presented but not labelled, neither should their owners in that context.

 

[serfty]

[MOD HAT]

Ok People, Time out!

This topic has been hashed to death and the thread is being closed for review/massaging.

If it gets re-opened, continued rehashing or attacking will result in sanctions.

​

[/MOD HAT]

 

[support]

Re: Building a stronger Qantas

After some discussion between the mods this thread is being reopened but without the two main protagonists having access.

 

[nlagalle]

Re: Building a stronger Qantas

To use an often mentioned gripe.... How many WP's actually used Anytime Access?

Im asking, because to me, it seems like quite a silly benefit. I just dont understand what anyone would you be doing at an airport when not flying that would necessitate Anytime Access. For me, I go to an airport when im flying somewhere, meaning I have access to the lounge.

My car dealer offers me complimentary loan cars, lunch, snacks and drinks when my car is in for a service. I dont expect to be given a free car for a day or a few hours "just because" nor do I expect to be able to pop in for a quick bite on my lunch break.
Therefore, I dont understand why we should expect or require lounge access when not flying?
Can anyone shed some light on when Anytime Access was a useful benefit to them as opposed to their regular access before a flight?

Well a bit pointless posting this as the person is banned from the thread, but...

i used ATA when I either dropped someone off to the airport or picked someone up. They were flying either JQ of QF so it was a bit of a treat for them to start the trip in the lounge as opposed to the food court. Or on picking them up it was usually easier to park the car and walk in instead of doing laps of the airport!

 

[connieguy]

Re: Building a stronger Qantas

i used ATA when I either dropped someone off to the airport or picked someone up. They were flying either JQ of QF so it was a bit of a treat for them to start the trip in the lounge as opposed to the food court. Or on picking them up it was usually easier to park the car and walk in instead of doing laps of the airport!

Exactly right.

Recently MsPG's son and girlfriend departed for a 9 month trip through the EU. We both would have liked to send them off via the QP lounge in Adl (they were flying QF mid morning to Syd, so no booze) but instead we sat in the food court. Now with my VA WP and her VA SG that is doable.

 

[Princess Fiona]

Re: Building a stronger Qantas

The other important use of any time access was when flying a regional partner airline eg. Brindabella, Aeropelican. I have been refused access to SYD T2 QP prior to becoming WP as this was regarded as "anytime access". I have heard anecdotal reports that some WP's have been able to access the lounge since the removal of ATA but it is not a published benefit and IMHO should be.

 

[ajw373]

Re: Building a stronger Qantas

QF talk about building better value for it's frequent flyers in the campaign, it's very much a on-topic point, the weekend ads focusing on frequent flyers reinforce that, they are also part of the same campaign. More to come on the subject, so please discuss

Except of course the discussion is doing to death, yet again things like ATA which have nothing what so ever to do with the changes this thread has been discussing AND besides there is already a thread specifically for that topic.