Need your help - what is going on with Qantas?

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Hello again, FYI I didn't have to pay anything to change and presume that is because I paid the extra for a flexible fare. It all seems so long ago now that it is hard to remember. But what a business - I have now spoken to three Qantas people on the phone and held on at length, and also to online chat staff. We were beginning to regret our decision to go abroad! Cheers, and thanks again.

Connecting from Jetstar to Qantas would have been too tight by the time you needed to collect your bags.

The subsequent agent did the right thing as connecting from Qantas to Qantas would have meant your bags were checked all the way through. You would have disembarked in SYD, taken the free bus across to domestic, gone through security and been in the departure hall. Passport control takes a matter of seconds these days with the automated gates.

Is one 1hr35mins enough? It never seems to be, mentally. But QF regularly schedules connections of this time - and less - in SYD. Hundreds of passengers each day make their flights. I don't agree with that policy, but it must work because ti would cost QF too much money to provide everyone with hotels who missed their connections.

Once you have a schedule change you can request a move to another flight, flex fare or not. And just to tidy up on the ticket and 'protections' - no need to have this in writing. If all flights are on the one ticket you are protected by the airline's contract of carriage. you can have problems with separate tickets, or some low cost carriers, but for the major legacy carriers it is the norm.

All in all moving the day before is less stressful :)
 
Of course, I always recommend people allow enough time for things to potentially go wrong to help reduce stress, and certainly if you have Lounge access, there's always time for Lounge Time, but as a reference point:

I did have a friend fly last November on QF CNS-SYD connecting to a QF flight to NZ. Scheduled landing at T3 was 16:20 with the departure time for flight to CHC from T1 at 17:45, so a 1:25 connection time. I was mildly concerned for them, and monitored very closely their departure from CNS, arrival into SYD and remained in touch with them during their transit, ready to arm them with alternate flight options should they have missed their connection.

I also prepared them to navigate through T3 with photos and maps showing where they needed to head for the transit bus (they weren't terribly familiar with Sydney Airport), along with the scheduled bus transfer times (every 20 minutes at that time of day). Even with some mobility issues (nothing major, just a slow-mover), they managed to move with purpose, catch the 17:00 transit bus and make it to the gate with plenty of time to spare (at least 20 minutes I reckon). International Security and Smart Gates were quick to navigate through. Their baggage even made it across and arrived safely in CHC.

Admittedly, this is with a QF to QF connection, and therefore much easier with guaranteed through-checking of baggage etc.

If the originally booking was with Qantas, all on the one ticket, and if you were originally on JQ26, then yes, this is a domestic-sector of an International flight. The domestic passengers are known as "domestic-on-carriage" or DOC in the industry. It would've departed from the International Terminal in CNS and arrived at the International T1 Terminal in SYD. I'm not certain, however, how you would've transited in SYD based on it being a JQ to QF transfer.

Usually, domestic passengers on these flights are called D-Sticker pax, because they have a large sticker with D for Domestic on their boarding pass, which is meant to make getting out of the arriving International Terminal easier (through Immigration etc.).

Depending whether you did still need to collect your bags or not, then you still would've been in T1, and no need to transfer from T3 in SYD.

If your bags did happen to be automatically checked-through to SCL from JQ to QF, then you would've been able to use Transit Security, where, rather than exiting Airside through Immigration, you would've taken the paths to International Transit/Transfer, and ended up straight in the International Departure Lounge after going through Transit Security.

Anyway, these last comments are a moot point now, as you've been able to successfully move onto earlier Qantas flights. All the best.
 
I think someone did mention it but my head has been so full of negotiating Sydney airport to catch our flight that I have thought of not much else in terms of the trip over the past week. Thank you - just had a quick look at SmartTraveller - apparently US $117.
SYD airport transfers are not that difficult. Now that you're arriving the day before it will be even easier.
 
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SYD airport transfers are not that difficult. Now that you're arriving the day before it will be even easier.
Difficult: no
Annoying that you can't just walk a short distance between Dom & Int like you can in MEL (well it is a longer walk if flying Jetstar): Absolutely, yes.
 
If the originally booking was with Qantas, all on the one ticket, and if you were originally on JQ26, then yes, this is a domestic-sector of an International flight.

I think according to the JQ baggage transfer page the bags would have been checked through all the way to the final QF destination. And being in the international terminal already this would have been a fairly straight-forward transfer. With an international connection I would have expected the passenger to not have had a 'D' sticker in this case and would have cleared departures control in CNS?
 
If you are on JQ you have to pick up your bags and recheck.
I was flying to LST last year and the first JQ flight MCY-SYD then goes on to LST.I couldn't book it as I would have to pick up my bag in SYD and checkin again.Hence was on VA.

I understand that this is true for connecting from a JQ Domestic <--> JQ Domestic flight, and possibly also from a JQ Domestic <--> QF International flight, however I found this information.

Baggage transfers and flight connections | Jetstar

upload_2018-3-8_9-39-12.png

upload_2018-3-8_9-39-29.png
upload_2018-3-8_9-39-43.png

So I guess it does come down to whether they consider JQ26, which departs CNS International Terminal and arrives at SYD International Terminal as an International flight. For the purpose of the definition above, I'd say yes.
 
..... very handy for bypassing long queues to get through Customs.
In my experience, also great for outgoing security.

Casso, I checked my stash and I have a 2 Departure passes I can mail to you (PM me a address or a PO Box) for you to use when you depart Sydney.

You check in, get your boarding passes and then head to Departures but dont use the main departure doors. You want to look a bit further up or down (depending on where youre standing) from the main departure gates for the below Express Path entry. Use those doors.

This leads you to a smaller queue to get immigration and security. They will take the passes off you before you go through security but if they dont ask for them, keep them for next trip OS.

upload_2018-3-8_19-28-55.png
 
In my experience, also great for outgoing security.

Casso, I checked my stash and I have a 2 Departure passes I can mail to you (PM me a address or a PO Box) for you to use when you depart Sydney.

You check in, get your boarding passes and then head to Departures but dont use the main departure doors. You want to look a bit further up or down (depending on where youre standing) from the main departure gates for the below Express Path entry. Use those doors.

This leads you to a smaller queue to get immigration and security. They will take the passes off you before you go through security but if they dont ask for them, keep them for next trip OS.

View attachment 119791
That is very kind, thank you. I am not sure how to PM here?
 
I think I just sent you a PM for you to reply (I dont send many pms either).
 
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