New Amex statement credits

[WeeWillyWonka]

don't forget that for the Amex Qantas 1 additional points spent at Supermarkets is capped at a total of 10,000 bonus points

 

[Leigh744]

Had my first supermarket purchase processed today from the 1st of May (beginning of 1 bonus Qantas point per $1 spent) and trying to work out how they worked it out??

Spent $14.85 and for normal point earn on my DJ Amex it has rounded up to $15 for a total of 45 points (22.5 QF points). Above that line in the points summary is Supermarket Offer and it says 2 points. My offer states 1 bonus "Qantas point" per $1 spent, so shouldn't I have got an extra 15 QF points?

 

[Pete98765432]

Had my first supermarket purchase processed today from the 1st of May (beginning of 1 bonus Qantas point per $1 spent) and trying to work out how they worked it out??

Spent $14.85 and for normal point earn on my DJ Amex it has rounded up to $15 for a total of 45 points (22.5 QF points). Above that line in the points summary is Supermarket Offer and it says 2 points. My offer states 1 bonus "Qantas point" per $1 spent, so shouldn't I have got an extra 15 QF points?

I have a similar issue with my Qantas Ultimate card. I've had points posted for two transactions on Saturday, one for $55.95 and the other for $145.85. The normal points of 1.25 per dollar are correct but I have only been given 10 supermarket offer bonus points. The bonus is meant to be 1 point per whole dollar spent, so should've been 200 points.

 

[Leigh744]

I have a similar issue with my Qantas Ultimate card. I've had points posted for two transactions on Saturday, one for $55.95 and the other for $145.85. The normal points of 1.25 per dollar are correct but I have only been given 10 supermarket offer bonus points. The bonus is meant to be 1 point per whole dollar spent, so should've been 200 points.

I'm currently on live chat trying to get it sorted out, so can you let know the outcome.

 

[Dr Ralph]

Definitely something wrong with the supermarket bonus. I spent $564.34 and get the following:

03/05/2020

Supermarket Offer

0

20

20

 

[Captain Halliday]

Had my first supermarket purchase processed today from the 1st of May (beginning of 1 bonus Qantas point per $1 spent) and trying to work out how they worked it out??

Spent $14.85 and for normal point earn on my DJ Amex it has rounded up to $15 for a total of 45 points (22.5 QF points). Above that line in the points summary is Supermarket Offer and it says 2 points. My offer states 1 bonus "Qantas point" per $1 spent, so shouldn't I have got an extra 15 QF points?

I'm tipping a stuff up in the offer Terms.

Why else would they offer people with QF earning cards effectively twice the rate of people earning Amex Rewards.

Hint: If you hold a QF earning card, screenshot the offer terms before they change.

 

[Leigh744]

I'm tipping a stuff up in the offer Terms.

Why else would they offer people with QF earning cards effectively twice the rate of people earning Amex Rewards.

Hint: If you hold a QF earning card, screenshot the offer terms before they change.

Just screenshot the main offer page as well as the details when clicked into?

 

[Leigh744]

Update: have been advised it'll be escalated to our marketing team and investigated and to check back within 5-7 business days for the outcome?!

 

[daft009]

similar issue with the food delivery bonus offer.
10 bonus MR/$ on my reserve.

Spent ~$48, got the standard 96 points + a bonus one off 100. should be 480 bonus MR

 

[bernardblack]

similar issue with the food delivery bonus offer.
10 bonus MR/$ on my reserve.

Spent ~$48, got the standard 96 points + a bonus one off 100. should be 480 bonus MR

I had similar: (on a Reserve) Uber Eats $18.99 and separate line item $3.00 for tip.

Base points were correct: 36 and 6.

Single line FOOD DELIVERY OFFER: 100 points. But it should be 180 + 30.

 

[NoName]

Definitely something wrong with the supermarket bonus. I spent $564.34 and get the following:

03/05/2020

Supermarket Offer

0

20

20

Definitely something wrong. I have 2pts per dollar bonus and have the same thing. Two lines identical to yours - 20 points each - for 2 days. First day I spend approx $25 across 3 transactions. Second day I bought $500 worth of gift cards plus a weekly shop at coles for just under $600.

 

[fkcn]

I had similar: (on a Reserve) Uber Eats $18.99 and separate line item $3.00 for tip.

Base points were correct: 36 and 6.

Single line FOOD DELIVERY OFFER: 100 points. But it should be 180 + 30.

Similar issues - 10 points for supermarket, 100 points for Uber Eats. Both well below what should have been credited.

 

[jkbaus]

I had 3 transactions total over $400. Got a line item saying supermarket offer 30 points. Went on live chat. Was told the bonus points hadn’t posted yet. He said he would escalate. I asked what the 30 points were and he said for supermarket spend! I decideD to exit the live char as the person seemed to have no idea,

 

[SydneySwan]

Red Cross Online - donate $60 for 1500 points
TritHouse - 1000 / 150
WineDirect - 150 / 35

 

[Colin 2905]

Like others have posted, Mrs 2905's Explorer is screwed up as well....

Date	Description	Charge	Base points	Bonus Points	Total Points

04/05/2020	Supermarket Offer		0	10	10
03/05/2020	COLES CHISHOLM 858 CHISHOLM	$33.70	66	0	66
02/05/2020	Supermarket Offer		0	10	10
01/05/2020	COLES CURTIN 735 CURTIN	$6.75	12	0	12

 

[bernardblack]

I had similar: (on a Reserve) Uber Eats $18.99 and separate line item $3.00 for tip.

Base points were correct: 36 and 6.

Single line FOOD DELIVERY OFFER: 100 points. But it should be 180 + 30.

OK. I got a second 100 points today, which actually makes sense given the tip was posted a day later than the original charge.

So I'm almost break-even for the whole transaction.

On my Edge, too, where I have the +2 for supermarkets activated, I received 30 points for a day with three transactions.

Overall, my experience is consistent with others': flat 100 points for food delivery and flat 10 points for supermarket.

Until this is corrected, small-dollar transactions (<$5 for supermarkets, <$10 for food delivery) are advantageous.

 

[bernardblack]

Has anyone received further info from Amex on this? It's clearly systemic. I might lodge a call, but don't want to duplicate if someone else has done so on behalf of "everyone".

 

[SydneySwan]

Every time I use my card at WOW or Coles I am getting the Amex email telling me I have just used the offer. I expected to receive the email only the first time.

 

[Dr Ralph]

Every time I use my card at WOW or Coles I am getting the Amex email telling me I have just used the offer. I expected to receive the email only the first time.

Same. Email everytime. Still no correct awarding of the bonus points though.

 

[SOPOOR]

Every time I use my card at WOW or Coles I am getting the Amex email telling me I have just used the offer. I expected to receive the email only the first time.

i got 5 emails yesterday for $100 purchases at coles,

will report tomorow with the points