New booking engine is up

[JohnK]

Re: Velocity Website errors - Master List

All my bookings appear to have changed reference. Still looks a little flaky.

I have flights coming up this weekend and I can view the booking but cannot make any changes online. I thought as a Gold I could preselect seats. Maybe not.

 

[serfty]

Re: Velocity Website errors - Master List

...

I have flights coming up this weekend and I can view the booking but cannot make any changes online. I thought as a Gold I could preselect seats. Maybe not.

You won't be able to change any pre-existing booking online - you need to call.

For seat selection, see this thread: http://www.australianfrequentflyer....selection-in-new-system-46551.html#post742319

 

[JohnK]

I did a booking myself, as a DJ SG, rows 1 to 6 are blocked from selection where previously I could do row 3.

Banished to the back?

 

[mella2007]

I can at least see my status credits now, though missing from last week's flights. Spoke to the rewards team today about the fact that you can't access one way awards from most of Asia now....they said it's a work in progress and to be patient...lol

 

[JohnK]

Will keep trying tonight to see if things improve. Had considered booking Qantas based on other peoples reported issues, but this trip will take me to VA SG.

Welcome back! Almost 4 years since last post on AFF....

 

[Deleted member 29185]

Is anyone else still waiting for flights to post from last week?

A flight on Tues has posted correctly, still waiting for one last Wed. (BP kept....just in case)

 

[Shano]

Welcome back! Almost 4 years since last post on AFF....

Thanks JohnK - yes has been quite an absence - change in jobs, restrictive IT policies, etc...

It's good to see that there are still a lot of long-time posters still very active.

 

[pants]

Re: Velocity Website errors - Master List

Data migration to sabre means you have a new PNR but the old PNR will still work for locating your booking data. You can always pre-reserve seats using web or mobile check-in.

 

[JennyH]

Re: Velocity Website errors - Master List

Seems not going as smoothly as one would have hoped. Tried to change a couple of flights for next week. Call was answered by the platinum customer service person very quickly (under a minute) but I was informed they can't change bookings that are migrating to the new system. I have been placed in a queue and will get a call back in the next 72 hours (just 24 hours before the first flight I want to change). If this is happening to everyone - it must be a nightmare!

 

[bcworld]

Re: Velocity Website errors - Master List

If this is happening to everyone - it must be a nightmare!

It is happening to A LOT of customers. And this is day 3 of it. I still say this is at a level way above 'teething issues'.

 

[justcallmeryan]

Update:
You can book a premium fare to Abu Dhabi but not a combo fare all the way through - clearly hasn't been added yet??

Surely that can't be right.

This was the case for a booking I had to make SYD - SAN and return. I was unable to book the combo Y+ and Y fare to SAN, it would just come up as unavailable. Having said that, I was able to book the combo fare through expedia on a VA ticket and flight number all the way. I even got an email with a VA ticket number and can see the booking in 'manage my bookings'.

 

[DirkDiggler]

See the two attached images from the our corporate account,

*Saver lite fare shown on one ticket as being premium economy, on the other it is economy
*Fare show on selection page has base fare plus tax and the then more tax is added on the review page

Many other things are just quite right yet

 

[Fruitcake]

*Saver lite fare shown on one ticket as being premium economy, on the other it is economy

Congrats, looks like you found a YUPP ... albeit one that would earn discount Y SCs!

 

[Justinf]

Anyone else having problems finding flights that were there yesterday, but seem to have disappeared today?
I did a mock booking yesterday MEL-OOL-MEL March 30 and there were plenty of flights available, but today there are only three direct flights up and three back???????? And nothing after 1.55pm returning to MEL when yesterday there were several. They couldn't have sold out already as the flights aren't even showing up in J.

 

[JohnK]

Re: Velocity Website errors - Master List

You won't be able to change any pre-existing booking online - you need to call.

And not even be able to check in online. How stupid....

 

[serfty]

Due to the fare rules, I have avoided checking in online in any case, although as a current SG, it may be the only way I might get access to row 3.

 

[JohnK]

I have now managed to check in online but at it is still only T-45 hours banished down the back in 7D. Not sure if I can move any closer to front at T-24 hours.

 

[straitman]

I checked in online for todays MEL-ADL flight and printed our boarding passes. No issues encountered other than at bag drop I (fortunately) noticed that the checkin lady put the wrong sticker on one bag. (It would have gone to SYD a day ahead of us :!

 

[QF WP]

Is anyone else still waiting for flights to post from last week?

A flight on Tues has posted correctly, still waiting for one last Wed. (BP kept....just in case)

Yes, waiting for BNE/NTL/MEL/BNE flights (x2, family pooling) to post from Thursday. Will get me to Plat, so think I may ring today and ask for timeframe.

 

[QF WP]

swanning_it and other interested members, I had a lovely chat with Tamara from Velocity just now. I asked her when I could expect to have my flights from last Thursday credit. She went to a supervisor to check the latest update they had been given. Appears that they have a bot which "collects" all the FF flight details and normally posts it within 24-48 hours after flight (consistent with my account experience). However, they are unwilling to do a manual re-adjustment inside 7 days, which is the maximum time limit for the bot (otherwise there may be double the flights post ). They recommend that after the 7 days (which for me ends this afternoon), if they haven't posted they will do a manual credit tomorrow. Hopefully this also means that my Plat year starts tomorrow and not last week.

She said they are finding the number of queries are dropping but there are still issues which are commonplace (seating for Navitaire booking, etc.)

I am thankful that I have no flying this or next week but wonder how much revenue VA are losing from pax like esquire ?