New CommBank "Smart Awards" card

[Scarlett]

Like @MelbFlyer above, I’ll be ditching this card. Was my long term card for probably 35 years as I had a good (expired for probably 15 years) deal with them. But they’ve decided to cancel that and ask for $96 per year so time to snip. Moreso since they’d gotten rid of the international fee free Amex companion card and then ‘enhanced’ the travel insurance. No value left in CBA cards now I believe.

As I said to the agent when I queried the higher annual fee: cancel the card; I’ll be back in a year or two when you offer 50K+ airline points…

 

[Monya Meow Meow]

Does anyone here who owns the Smart Awards card have some sort of timeline for the bonus points?

I recently signed up for this and being in the "Yello" tier, I was promised 15k bonus QF points if I met the monthly spend requirements of $1,500.

First month statement is already out and no signs or any mention of the bonus points...

 

[Human]

Does anyone here who owns the Smart Awards card have some sort of timeline for the bonus points?

I recently signed up for this and being in the "Yello" tier, I was promised 15k bonus QF points if I met the monthly spend requirements of $1,500.

First month statement is already out and no signs or any mention of the bonus points...

I'm in the same situation as you.

My statement date was 24 June.

As of 2 July, no bonus points received.

 

[Monya Meow Meow]

I'm in the same situation as you.

My statement date was 24 June.

As of 2 July, no bonus points received.

Do we play the waiting game or do we call them up?

 

[Human]

Do we play the waiting game or do we call them up?

We have to play the waiting game. If we call now, all they’ll do is point out the T&Cs:

“Bonus points will appear on your credit card statement as ‘Bonus Awards’ within 90 days of you meeting the spend criteria each month.”

I expect the points to come well before the 90 days, but if the points don’t come, they won’t do anything until the 90 days has passed. It’s a pain because I was hoping that the first lot of bonus points would come through before the end of the Qatar 20% bonus promotion (30 June). But them’s the breaks.

 

[marcojim]

I got the card at the end of 2023 and found that the bonus points for each 30 day period (where the spend requirement was met) were awarded around 15-20 days after the end of each 30 day period

 

[Monya Meow Meow]

We have to play the waiting game. If we call now, all they’ll do is point out the T&Cs:

“Bonus points will appear on your credit card statement as ‘Bonus Awards’ within 90 days of you meeting the spend criteria each month.”

I expect the points to come well before the 90 days, but if the points don’t come, they won’t do anything until the 90 days has passed. It’s a pain because I was hoping that the first lot of bonus points would come through before the end of the Qatar 20% bonus promotion (30 June). But them’s the breaks.

That makes sense, seems like we need to wait it out before calling