I can confirm the "screen shot" method is still accepted following the roll out of the new website.
I found it took a little longer than normal for them to send an email confirming the reservation. Didn't help that I then missed their phone call to make the fees payment and then spent the next two nights post midnight making phone calls trying to get hold of a bilingual payment person in their call centre, but all was confirmed last night. ZRH-BKK with a 14h 40m layover followed by BKK-MEL, all in business class.
I also found the new website easier to use to make an online redemption, which I'd never previously managed to do for multiple sector flights to/from Australia - it even included a mixed class booking (business and first).
Agree with others - the website makes it harder to find business class availability - a lot more clicking!
I'm not particularly savvy when it comes to searching for seat availability and tend to rely on the United website a lot, but this time around I found Thai availability on the Lifemiles website that didn't show up on United... I've usually found it to be the other way around (with multi-sector).
I found it took a little longer than normal for them to send an email confirming the reservation. Didn't help that I then missed their phone call to make the fees payment and then spent the next two nights post midnight making phone calls trying to get hold of a bilingual payment person in their call centre, but all was confirmed last night. ZRH-BKK with a 14h 40m layover followed by BKK-MEL, all in business class.
I also found the new website easier to use to make an online redemption, which I'd never previously managed to do for multiple sector flights to/from Australia - it even included a mixed class booking (business and first).
Agree with others - the website makes it harder to find business class availability - a lot more clicking!
I'm not particularly savvy when it comes to searching for seat availability and tend to rely on the United website a lot, but this time around I found Thai availability on the Lifemiles website that didn't show up on United... I've usually found it to be the other way around (with multi-sector).