New meaning of Full Flex

[RichardMEL]

I do not disagree that QF cxl many CBR flights. however the end result is still the same for the ops folks - it becomes an irrops situation more or less, regardless of the reason for the cancel. that was my point.

 

[Flying mermaid]

Probably true, but you would hope that if the airline decided to cancel a flight to save themselves money they would treat the affected people better. I believe in the Easter bunny too.....

 

[RichardMEL]

Probably true, but you would hope that if the airline decided to cancel a flight to save themselves money they would treat the affected people better. I believe in the Easter bunny too.....

hey!! spoiler alert!! You have just killed my innocence!!!!

 

[Geishagirl]

...On the other hand, some members have defended Qantas...

How do you know Qantas social media “angels” spamming forums are not responsible for such posts to positive Qantas ?

 

[JohnPhelan]

...On the other hand, some members have defended Qantas...

How do you know Qantas social media “angels” spamming forums are not responsible for such posts to positive Qantas ?

You clearly think QF has a much larger social media team than it does!!

 

[flyer001]

Similar to this above, late last year flying to Hobart on a 8pm flight from Melbourne the flight was cancelled and passengers were put on a flight to Launceston which arrived late. there a bus picked up the Hobart passengers for the 200KM + trip to Hobart, it arrived at the Hobart airport via some back roads? at 2.30 AM. the bus driver said it was his job only to get us to the airport. There was not a soul at the airport, no taxis etc so facing a general revolt by the passengers he reluctantly agreed to take us to the center of Hobart 3am by this time, where again only 2 taxis were available but more were ordered to get the 25 or so passengers home. no apology ever received but at least we got there.

 

[Steady]

Similar to this above, late last year flying to Hobart on a 8pm flight from Melbourne the flight was cancelled and passengers were put on a flight to Launceston which arrived late. there a bus picked up the Hobart passengers for the 200KM + trip to Hobart, it arrived at the Hobart airport via some back roads? at 2.30 AM. the bus driver said it was his job only to get us to the airport. There was not a soul at the airport, no taxis etc so facing a general revolt by the passengers he reluctantly agreed to take us to the center of Hobart 3am by this time, where again only 2 taxis were available but more were ordered to get the 25 or so passengers home. no apology ever received but at least we got there.

I have had similar with flights to DPO from MEL cancelled and pax put on alternative flights to LST, bussed 120km arriving around midnight, with a locked gate and next to no lighting in a relatively remote rural area. The locked gate meant my car and others were locked in - $200 for the 70km taxi trip home and then another 140km round trip to pick up the car. This has happened to me twice, nothing from QF. I am confident that in my two cases it was due to mechanical problems, and not a cost savings measure.

 

[mannej]

...On the other hand, some members have defended Qantas...

How do you know Qantas social media “angels” spamming forums are not responsible for such posts to positive Qantas ?

You clearly think QF has a much larger social media team than it does!!

Perhaps we are aware of who the members are by name and not by their pseudonym. RichardMEL is not a QF social media "angel/troll"

In fact, as a first post for someone who has just joined today, it's particularly accusatory...

 

[Quickstatus]

I would have thought the last flight out would be relatively immune to dynamic yield management. Better to cancel the second last flight as some passengers would be arriving for the last flight too late for the second last flight. I suppose if the last flight had a lot less passengers.......

 

[GaryBne]

I was in the CBR QF Lounge – last night. With Mrs and the 7 year old, trying to go CBR-BNE.

Many SYD flights werr canx

First, with the strong winds in SYD, operations were cut down to one runway. So backlogs inevitable. All day.

Why the announcements were so late was a mystery to me and the QF Tech crew who was minding our dog in BNE.

It was a Parliamentary sitting week in CBR and as busy as it gets - zero hotel rooms available, and no rental cars left ( the experience SYD travellers had taken them all).

SO QF did all they could and put SYD pax on a bus. No hotels, no other options. I saw a lot more flexibility being offered on re-booking than reported in the first post experienced.

THEN - my CBR-BNE was canx – because of a mechanical fault many hours earlier. Again – s l o w to notify. I think when it won’t work out – we need to have more notice and the poor counter staff are just piggy in the middle.


Don’t they realise with all the flight apps - we know more than their QF computer screen?


We started to bed down the 7 year old in the Club .. but again no blanket or Kit came up for too long a delay. Then they decided we could not sleep in the Club, sent on the last flight to MEL, hotel at their cost, then MEL-BNE 6 am. The 7 year old got 4 hours sleep. ( School week but daddy was getting an award of sorts in CBR so he came) Tired yes Grumpy – a bit BUT QF did it right!


THEN - MEL- BNE was delayed. Why? The check in computer didn’t work. They took 20 Minutes to decide to go manual. Duplicate seat allocation –until they worked out that at least 2 pax were on the wrong flight! Crikey – security means you check a pax has a valid boarding pass!


BUT QF Cabin Staff did give us some kind assistance with Jr – even if we were allocated row 3,256 … with no seat recline. So – happy and grateful.


Why did the check in computer not work? Dunno – but the same machine didn’t work yesterday ! No tech in sight.


That Aircraft may or may not have continued to Townsville - Mechanical problems. Not a good day.


Wind in SYD, I saw another 3 flights (MEL-SYD) canx on the Board at 6am


Strong winds in BNE - - possibly more of the same.


Looks like all flying will be a bit random until the weekend.


Happy landings


Gary

 

[dajop]

...On the other hand, some members have defended Qantas...

How do you know Qantas social media “angels” spamming forums are not responsible for such posts to positive Qantas ?

Because the post would look something like

"We are sorry your experience did not meet our expectations. The flight was cancelled for operational reasons, however we were able to provide you with a replacement transport to Canberra to get you there that evening. We hope you enjoyed our QBus experience, with extra recline and legroom, award winning in-drive entertainment and speedy luggage retrieval service on arrival at Canberra. We trust you continue to enjoy our QBus service into the future"

 

[Daver6]

Not sure if anyone else mentioned it, but why didn't they put you on the VA flight that leaves at 8:30pm? I took that flight a few weeks ago and it was at best 25% loaded.

 

[ssmith3104]

Absolutely outrageous that:
a) The passenger was not communicated with
b) The passenger was not put onto the Virgin flight
c) The passenger was refused accommodation in Sydney
d) The passenger was not allowed to change without cost to SYD-MEL either that night or the next morning

Quite appalling. Airline behavior that one might expect from a discount carrier overseas, not from a full price full "service" carrier like QF. Don't just take this lying down. Make a stink. If you don't get satisfaction, at least get some mild retribution. "Taking" this kind of shabby treatment just teaches them that they can get away with this sort of thing with impunity.

 

[por930]

"Not sure if anyone else mentioned it, but why didn't they put you on the VA flight that leaves at 8:30pm? I took that flight a few weeks ago and it was at best 25% loaded."

Because a bus is cheaper than deal to be reached between airlines, not to mention you may consider VA a better deal in future...

 

[Daver6]

"Not sure if anyone else mentioned it, but why didn't they put you on the VA flight that leaves at 8:30pm? I took that flight a few weeks ago and it was at best 25% loaded."

Because a bus is cheaper than deal to be reached between airlines, not to mention you may consider VA a better deal in future...

Pretty sure everyone on that bus would be thinking VA would be a better deal in future!

 

[muppet]

"Not sure if anyone else mentioned it, but why didn't they put you on the VA flight that leaves at 8:30pm? I took that flight a few weeks ago and it was at best 25% loaded."

Because a bus is cheaper than deal to be reached between airlines, not to mention you may consider VA a better deal in future...

I thought airlines had a deal for IRROPS? Like an IATA thing or something.

 

[neilmeister]

Hi all, I am awaiting the response from QF. I will post it here once they respond.

 

[neilmeister]

Qantas has yet to respond.... F^$& them I say.

 

[Simo]

I understand the absolute annoyance at what happened.

What really gets me annoyed but that they had no announcements at all and you have to go to the desk to find out.

Yes QF has done this between BNE and OOL not sure how many times but it has happened

 

[JohnK]

It is OK to move passengers to a bus if that is what those passengers want to do but if a passenger decides that option is not for them then the airline needs to go out of the way to try and accommodate.

It is not unreasonable to expect that Qantas would offer accommodation for the night and change the departure airport of the flight the next morning. It is the least they can do under the circumstances.